Rentschler Chevrolet

Reviews

4.7
(61 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Great dealership!

Bought a new Chevy Blazer in June. I'm 67 years old and this was by far the best car buying experience I've ever had. Staff was great, from the receptionist to the salesman to the sales manager. Would recommend these guys to anyone looking for a car!

Dealer response

Thanks Jeff! We always want to hear back from our clients and we're glad you had such a positive experience with us!

5.0

New car purchase.

Bought a new car from the dealer. One of the best experiences in purchasing the vehicle. From speaking to the salesman to signing the paperwork everything was completed and ready to go for my signature. In 40+ years of buying vehicles one of the easiest dealerships to do business with. Good price, laid back and easy going. Would definitely purchase from again.

Dealer response

Wow, we're glad you had such a wonderful experience with us! If you ever need anything else, please feel free to give us a call or stop by. Have an awesome day!

5.0

Quick and Easy

I stopped by to Rentschler Chevrolet in Slating ton just to see what options I had due to a new job requiring much more travel. In 2 1/2 hours I was walking out with my new Equinox! Thank you for understanding my situation and goals for this vehicle. Every employee that was part of the process was very polite, did their job in timely manner and were very efficient.

Dealer response

Mary, We want all our clients to have a comfortable and stress-free experience with us! I'm so glad to hear we were able to accommodate and work everything out for you in a timely manner. Please don't hesitate to reach out to us if any questions come up now or in the future.

5.0

Transmission replaced

Tony and Ken were fantastic. Treated me just like a family member and were very caring to my situation. They truly are family oriented. This dealership is AAA . They even gave me a brand new loaner so I could get back and forth to work while they replaced my transmission in my Chevy Silverado. When I do buy another vehicle it will only be at Rentschler

Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Rentschler Chevrolet and we hope to see you again soon! Please let us know if there is anything else we can do for you; we are more than happy to help!

5.0

Two thumbs up

Very pleasant experience. ROSE was fantastic to work and communicate with. Seamless transaction.

Dealer response

Hi there, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

1.0

#1 WORST EVER!!!

There is absolutely ZERO professionalism! No one shook my hand, no one welcomed me and the finance guy gave me attitude and then had the audacity to ask why I was upset! These guys are clearly not ready to nor want to answer questions related to cars!!! If I ask you about what the early lease termination fee will be for a car I am about to lease and all you can do is stumble and point to the destination fee on the paperwork (which is not the correct fee) and then try and gloss over it and say “well it’s all waived in the end anyway” but can’t even tell me or show me that rate fee - that says it all. There are several takeaways 1. Do your homework before you walk in because I promise you their salesman is a joke. 2. Their finance guy is rude, obnoxious and despises women who ask questions. There is no doubt in my mind these guys still have the 1950’s attitude that women should be seen and not heard. 3. They made multiple mistakes filling out the paperwork with wrong addresses- then their corrected version- yup STILL WRONG! Seriously? So now that’s the sales Dept that can’t answer my questions, the secretary cant transpose information from a drivers license to a contract accurately - not once but TWICE (it’s typing an address-it’s not rocket science) and a finance guy who clearly hates being forced to stand up AND answer a woman’s question on the first try. Stand up for yourselves! Don’t stop until you get your questions answered in writing! Remember all you are is a signature to them. They don’t care about you- they want your money and your mouth shut while they’re getting it. If you don’t stand up for yourself then that’s your fault. You have a voice - please use it for yourself and for others. I’d like to thank the incompetent and inept staff for providing me the opportunity to rate them #1 WORST DEALER AND #1 WORST CAR BUYING EXPERIENCE EVER! Congratulations on your “award”. No one deserves it more. The two reasons I didn’t walk out were because that exact vehicle was the only one we could find like it and to put these guys on notice that their behavior is deplorable and everyone deserves to know what they’re doing is wrong. My promise is this: I will NEVER bother any of you ever again; I will NEVER walk into ANY of your dealerships and I will NEVER have any regrets for fighting for myself and for what’s right.

Dealer response

Hello, this is Greg Williams, our General Manager at Rentschler Chevrolet. I am contacting Cars.com as I am confident you have written this review for the wrong dealership. I am certain I would be aware of this transaction, as we are a smaller store that takes pride in our customer experience. Also, I don't have a "finance guy" - Jessica is my Finance Manager. You can reach out to me directly at 610-767-1181, then *350 or email at gwilliams@rentschlerauto.com. I would be happy to discuss any issues with you if in fact you were in our store. Without your name or contact information, I can't contact you any other way than through this review mechanism. Thanks, Greg Williams.

5.0

Small town Dealer BIG on Service

Very professional, friendly and clean dealership. No hassle service. And getting a courtesy vehicle for the day was quick and easy. Both service AND sales are number ONE !

Dealer response

Thank you so much for the kind words, your business is greatly appreciated! Greg Williams

5.0

Honest family owned no pressure atmosphere.

I bought my first brand new car at Rentschler’s 30 years ago from Bob W. It was a great experience. Over the years our family has purchased many cars here. In January 2020 I bought my Traverse. Heather was my salesperson. I really enjoyed working with her. She is very knowledgeable, honest and friendly. The whole transaction with Heather was stress free. While shopping I also met John and the General Manager Greg they both were very friendly. The staff makes you feel welcomed without the car sales pressure. My trade in offer was very reasonable and stress free. While at the dealership I ran into Bob from parts. It was nice to see a familiar face. Bob even remembered that my first car purchase from Rentschler was a Corsica. Over the years the dealership has been remodeled but still offers the honest family owned no pressure atmosphere.

Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

5.0

New 2019 Silverado

They are 1 1/2 hr away from me and they made it worth the trip. Wish they were closer as they are a pleasure to work with...quick answers and took care of all the issues with the sale....LOVE MY NEW TRUCK!!

Dealer response

Hi Tony! We're so happy we were able to help you out! Enjoy your new truck. If you have any further questions, please don't hesitate to reach out!

5.0

Owner

Very good time. Enjoyable experience. Fast friendly and experienced. 2 cars in one year. No pressure will get you what fits your needs. Thanks for your service.

Dealer response

Hello John, we really appreciate your feedback! Thanks again for the recommendation, and have an amazing day!

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