Skip to main content

Alan Webb Mitsubishi

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (259 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (259 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Thank you for your great service! Thanks also for swapping and sending someone to bring my car to my house during my busy day at work. I really appreciate the entire team!

Thank you for your great service! Thanks also for swapping and sending someone to bring my car to my house during my busy day at work. I really appreciate the entire team!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Easy and streamlined process to be able to go through. Very pleased with the service level .

Easy and streamlined process to be able to go through. Very pleased with the service level .

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

The service well done and finished in a timely manner. A good time was had by all.

The service well done and finished in a timely manner. A good time was had by all.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Gregduvic, thank you for taking the time to leave a review for us at Alan Webb Mitsubishi. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

Show full review

Their customer service was friendly and accommodating. The recall update was performed promptly and efficiently.

Their customer service was friendly and accommodating. The recall update was performed promptly and efficiently.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out if there's anything additional we can do for you.

Show full review

I have an issue with my GPS. The receptionist said she would help me after my oil change. I was the last person in the waiting room. The receptionist was not there. The person who checked me out helped. GPS still is not working. I called and left a message and no one called back.

I have an issue with my GPS. The receptionist said she would help me after my oil change. I was the last person in the waiting room. The receptionist was not there. The person who checked me out helped. GPS still is not working. I called and left a message and no one called back.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review. We apologize for the confusion we caused and the lack of communication. If you would like to discuss this further, please reach out to [email protected] at your convenience. Thanks again and have a wonderful day.

Show full review

Super nice and helpful staff. They answered all my questions and were able to help me get my first free oil change! They made it easy and seamless.

Super nice and helpful staff. They answered all my questions and were able to help me get my first free oil change! They made it easy and seamless.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Show full review

Employee checked that all my lights were functioning. However, a marker light was out, I knew this going into the appointment. I was told it costs a lot to change, and my vehicle was road worthy, that light was irrelevant. Whether it was or not, the employee did not complete their job and just checked off the box. Makes me concerned if other items were not looked at and just checked them off.

Employee checked that all my lights were functioning. However, a marker light was out, I knew this going into the appointment. I was told it costs a lot to change, and my vehicle was road worthy, that light was irrelevant. Whether it was or not, the employee did not complete their job and just checked off the box. Makes me concerned if other items were not looked at and just checked them off.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (360) 256-0506 so we can work towards a resolution. We look forward to hearing from you.

Show full review

The employees were Polite, on time, relationship building obvious, overall an awesome experience. One more reason to be happy I purchased from Alan Webb.

The employees were Polite, on time, relationship building obvious, overall an awesome experience. One more reason to be happy I purchased from Alan Webb.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how we did. If you ever need anything else from us, please feel free to give us a call or stop by. We hope you have a great day!

Show full review

I always feel treated well and they never push service on you. They explain and recommend but never push. I appreciate that.

I always feel treated well and they never push service on you. They explain and recommend but never push. I appreciate that.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're happy you found our staff to be so supportive during your experience here at Alan Webb Mitsubishi. If you have any further questions, please give us a call. We're always happy to help!

Show full review

I have been taking my car to Alan Webb Mitsubishi in Vancouver WA for service for 20 years and have always had great service! Madison the Service Advisor was very helpful and friendly and Dave the mechanic (who has been the one taking care of my car all these years) was WONDERFUL!!! He went far beyond a great job of taking care of my car! Thank you for the great experience!

I have been taking my car to Alan Webb Mitsubishi in Vancouver WA for service for 20 years and have always had great service! Madison the Service Advisor was very helpful and friendly and Dave the mechanic (who has been the one taking care of my car all these years) was WONDERFUL!!! He went far beyond a great job of taking care of my car! Thank you for the great experience!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We look forward to seeing you at your next service!!

Dealer response

Susielw, thank you for your kind review; we are happy to pass along your comments to the team here at Alan Webb Mitsubishi! If you have any further questions, please give us a call. We're always happy to help!

Show full review
See all 259 reviews