Alan Webb Mitsubishi

4.6
(204 reviews)
Visit Alan Webb Mitsubishi
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–7:00pm Closed
New (360) 718-9079 (360) 718-9079
Used (360) 947-3581 (360) 947-3581
Service (360) 450-3064 (360) 450-3064

Inventory

See all 29 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2014.

Service center

Phone number (360) 450-3064

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

View all 12 employees View less employees

Reviews

4.6
(204 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

4.8

Our experience was great. Mr. Mike Jacques and Mr. David...

Our experience was great. Mr. Mike Jacques and Mr. David Loubey were very courteous, professional and straight forward no nonsense and made our car buying experience very smooth and easy.

Dealer response

Hello, Thanks for the amazing rating! We look forward to doing business with you again in the future. Sincerely, The Alan Webb Mitsubishi Team

5.0

Curtis in the service center was very helpful. He is...

Curtis in the service center was very helpful. He is awesome! When I got my car it was clean inside and shinny outside. I will definitely come back.

Dealer response

Jovita, Awesome! We are pleased to hear the Curtis was very helpful and returned your Outlander clean inside and out. We value your time and feedback. Thank you for choosing Alan Webb Mitsubishi for your service needs. Take care and have a wonderful day! Sincerely, Your Alan Webb Mitsubishi Auto Family

4.8

Mike did a great job he answered all our questions and...

Mike did a great job he answered all our questions and made the progress very easy. The finance person was also very quick. I would definitely recommend Mike and Alan Webb Mitsubishi

Dealer response

Manuel, We are pleased to hear that Mike thorough and easy to work with. We value your time and feedback. Thank you for choosing Alan Webb Mitsubishi for your vehicle needs. We look forward to seeing you and your new Mitsubishi Outlander in the future. Take care and have a great day! Sincerely, Your Alan Webb Mitsubishi Auto Family

5.0

Curtis Snider in the service helped me, he was very busy...

Curtis Snider in the service helped me, he was very busy but he and his team did a great job, it was a pleasure driving home. The Washington added tax was a surprise but I guess a person has to pay to get the best.

Dealer response

David, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to hear that Curtis and his team did a great job. We look forward to seeing you and your Outlander in the future. Take care and have a great day! Sincerely, Your Alan Webb Mitsubishi Auto Family

5.0

Great job from first call to purchase! Mike did a great...

Great job from first call to purchase! Mike did a great job with helping us out and our daughter now has her first car:) Thank you!

Dealer response

Jill, That's great to hear. We are pleased that Mike did a great job helping out with the purchase of your daughter's first car. That is an exciting time for you and your daughter and we're happy that we could be a part of it. Thank you for taking the time to share this kind review with a 5-star rating. We value your time and feedback. We look forward to seeing you, your daughter, and her Passat in the future. Take care and enjoy! Sincerely, Your Alan Webb Mitsubishi Auto Family

5.0

Mike and our finance person were super to work with. If...

Mike and our finance person were super to work with. If I have anyone asking where to buy a car I will send them to Mike.

Dealer response

Nicholas, Awesome! We are pleased to hear that Mike was super to work with. Thank you for taking the time to share this nice review, 5-star rating, and your recommendation. We value your time and feedback. We look forward to seeing you and your Frontier in the future. Take care and have a great day! Sincerely, Your Alan Webb Mitsubishi Auto Family

5.0

Mike was so nice and easy to work with. Very happy with...

Mike was so nice and easy to work with. Very happy with my purchase. We had questions afterward,so, we called Mike and he was very helpful.

Dealer response

Thomas, Awesome! We are pleased to hear that Mike was helpful and that you are happy with your purchase. We value your time and feedback. Thank you for taking the time to share this nice review with a 5-star rating. We look forward to seeing you and your Mirage in the future. Take care and enjoy your new car! Sincerely, Your Alan Webb Mitsubishi Auto Family

2.8

Phones ...... Awfull!! Just try to get an appointment No...

Phones ...... Awfull!! Just try to get an appointment No call back. on next try 4 transfers. Reception... Awfull!! Paper work more important than customer check in, 20 Minutes. Service.... Great, considering you were busy

Dealer response

Richard, We are disappointed to hear of your less than stellar experience. We are currently in the process of hiring more support staff to provide more efficient client support and customer service. We sincerely apologize for falling short of your expectations. Thank you for taking the time to share your experience. It helps us to build a positive customer experience for you and others. Again, we are sorry for the lengthy appointment process and excessive wait times. Please take care. Sincerely, Alan Webb Mitsubishi

2.3

It's a real bummer they have a new shady manager

I went to this dealership to trade in my Nissan leaf for a new car. So many people in Alan Web's dealerships think masks don't matter. Jamie at the Chevy dealership was friendly but her mask was literally hanging off her face. The manager who I learned was new at the Nissan Alan Webb dealership wasn't wearing his mask fully on his face either and immediately talked to me and addressed me in a way where he thought I was poor or something? The woman who helped us was awesome and I honestly felt bad for her. She did all this work and this manager was unreasonable. When it came to the paperwork portion this manager low balled my trade-in, offensively. I've literally found multiple place that will give me 2,500 more than their trade in offer. What was the most offensive about this is his reasoning and approach. He was frankly condensing in nature. "Does she know that she's upside down?" yeah I do. It's actually pretty standard to have negative equality on cars loan, averaging 2,000 or so. I'm not an idiot, I'm pretty familiar with the process. He then tried to tell me that the reason why he was low balling me so horribly was - "the car would just go to auction", sorry but my neighbor just bought my exact car for 11,000 and I've also done tons of research, the car is in good condition and low miles, there is no way it would go to auction. The other reasoning was that you could rent the car for 70 dollars a day. (Which would be a total of 2100 a month to go by the model) For some reason he thought that was an applicable reason to low ball me? I'm sorry but a random company's daily car rental cost has nothing to do with a car's market value. Low balling me 2500 under kelly blue book or car max and then using these excuses means either he's an idiot or he assumed that I was. I've gone to school for economics. I'm actually pretty familiar with how markets and loan processes work. Maybe because I'm a woman he thought that logic would be logical? I mean- I even offered to go a grand under the kelly blue book rate and he still didn't budge and pretty much mocked me trying to stand up to his predatory behavior. So I can confidently say I'll never return to an Alan Webb dealerships and I'll also be sure to let other people know they operate. Shady and manipulative sales practices. That man shouldn't have that job, period. The woman who helped us was lovely, it's bummer this guys manipulative and potentially misogynistic behavior left her without a sale she truly deserved.

Dealer response

Hello, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Chris Porter General Manager 360-574-1131 ext 257 chrisp@alanwebbautogroup.com

1.0

What happened to the Mitsubishi service center. I was...

What happened to the Mitsubishi service center. I was bumped down to Nissan and what an experience. I changed getting my brakes done and the code had cleared. I did however need an oil change and wanted my battery checked because it had been low last time I was in and I still had a wrench icon showing. When I got my car back the oil was changed and the battery was charged, here is a slip that says your charging system was low. I walked out to my car and then came back into ask questions. The slip says I have issues. He told me that i needed to book an appointment to have it looked at and the wrench is still there. I feel like there was no care or concern about this problem. No maintenance was done. Why should I come back. I live in Camas. Now I’ve found out the car needs a new alternator. Your techs sent me out the door with a problem. Battery was 12..1,He did not come out and say hey mrs Nold we need to fix this. The Mitsubishi team would have. It would have been fixed and they would have done the maintenance that the car needed. instead I’m on my own to get it done!

Dealer response

Russell I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Adam Ahmadi Service Manager 360-892-9004 ext 213 Adama@alanwebbautogroup.com

Consumer response

Had the alternator, serpentine belt and belt tensioner which was frozen replaced. This is something that should have been caught. Now I’m getting emails that I should come in for a 27 point inspection. I thought that you did that every time. Not afraid to pay for repairs but would like to be able to trust that what needed to be fixed actually got fixed. Gladys

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