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Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
105 lifetime reviews. Includes reviews of Acura of Salem from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 6, 2019

    Cindy was great to work with. We never felt pressured to buy. She is one of the most laid back sales people we have ever dealt with and we have bought... a lot of cars!

    5.0 out of 5
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    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Cyndy Patterson

    Certified Sales & Leasing Consultant

    NOT RATED

  • 5.0 out of 5
    January 2, 2019

    After buying many different cars over the years and being so indecisive on what I wanted next, my husband and I went into Acura of Salem and was helped... by Gayle. She was absolutely amazing, explained all the features and gave us time/days without being pushy to decide if we wanted to go with the RDX. Not only her but Duane was awesome as well. They are a caring group of people and I???m extremely happy with my decision! Thank you both for going out of your way to help us get what we wanted.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Gayle Rachtman

    Sales

    (5.0) 12 reviews

    Duane Smiley

    Sales Manager

    NOT RATED

    Dan Gonzales

    Service Manager

    NOT RATED

  • 5.0 out of 5
    December 11, 2018

    Ingrid did a great job of understanding our desires and getting us into the car we wanted at an agreeable price. She was easy to work with and dealt... with our time constraints in a professional and non-high pressure way. We would not hesitate to return to Acura of Salem in the future and would want to work with Ingrid.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Harder

    General Sales Manager

    (5.0) 32 reviews

    Ingrid Wik

    Certified Sales & Leasing Consultant

    (5.0) 5 reviews

  • 5.0 out of 5
    November 29, 2018

    Steve Fortier is the best car salesman that I have ever worked with. He listened to what I wanted and tried to provide me with the best information he... could, without ever forcing or pressuring me at all! Throughout the process, I appreciated Steve's honesty. We spent over a month looking and finding the car that felt just right and not once did he pressure me to buy. I am entirely satisfied with the buying experience with Steve Fortier and Acura of Salem.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the stellar review! We are happy to hear that Steve gave you a 5-star experience when you came to see us. Enjoy your purchase and we hop...e to see you again!

  • 5.0 out of 5
    November 24, 2018

    Gayle was extremely helpful and very responsive from the moment I entered the dealership. She answered all of my queries and was proactive to help us with... quick delivery of the car. You are awesome Gayle..! Mike was very welcoming too and amazing to work with while buying the car.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for complimenting Mike and Gayle! They are awesome, and we are definitely proud to have them! We hope to see you again!


    Worked with:
    Gayle Rachtman

    Sales

    (5.0) 12 reviews

    Mike Harder

    General Sales Manager

    (5.0) 32 reviews

    Bernardo Gutierrez

    Certified Sales & Leasing Consultant

    (5.0) 5 reviews

  • 5.0 out of 5
    November 17, 2018

    We had been communicating with George through email for a few days. He was quick to answer our questions and try to help us find the right car. We wanted... to be sure that what we wanted was available as we live about an hour from Salem. The exact car wasn’t there but we found the same beautiful car in another color and we couldn’t be happier. Thanks to George and the sales department at Acura of Salem.

    4.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    George Kirschner

    Certified Sales & Leasing Consultant

    NOT RATED

  • 5.0 out of 5
    November 10, 2018

    Ingrid Wik and Bernardo Gutierrez Did a great job! Bernardo showed me the vehicle first and listed all the new features that 2019 had. Ingrid did a masterful... job explaining all the options in MDX. Mike, gave me a fair deal. I guess!!! :)))

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are grateful for this wonderful review and your kind words about Ingrid, Bernardo, and Mike! It was our pleasure to provide you with top-notch serv...ice and a positive experience and appreciate your business!


    Worked with:
    Mike Harder

    General Sales Manager

    (5.0) 32 reviews

    Bernardo Gutierrez

    Certified Sales & Leasing Consultant

    (5.0) 5 reviews

    Ingrid Wik

    Certified Sales & Leasing Consultant

    (5.0) 5 reviews

  • 5.0 out of 5
    November 5, 2018

    Ingrid was very helpful with the whole process of purchasing my 2019 Acura RDX. I would definitely recommend Ingrid for any future purchases. Great personality... & attitude.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are grateful for this wonderful review and your kind words about Ingrid! It was our pleasure to provide you with top-notch service and appreciate y...our recommendation!


    Worked with:
    Ingrid Wik

    Certified Sales & Leasing Consultant

    (5.0) 5 reviews

  • 5.0 out of 5
    November 5, 2018

    The lease on my 2016 Ford Edge isn't up for another year yet, so I'm researching my next vehicle. About two weeks ago I decided to go look at the Acura... RDX and MDX. I met Cyndy and explained my intentions. She took her time and explained the differences between the two vehicles as well as the options available. She even let me take a vehicle for a test drive. At no time was there any level of pressure to make a decision today, knowing that I still had a year to go on my current vehicle. When it come time... I'll definitely be back!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review, Marley! It is always a delight to hear about a customer¿¿¿s positive experience! We hope to assist you again in the fu...ture.


    Worked with:
    Mike Harder

    General Sales Manager

    (5.0) 32 reviews

    Cyndy Patterson

    Certified Sales & Leasing Consultant

    NOT RATED

  • 5.0 out of 5
    November 4, 2018

    Ingrid was very helpful in showing us what was available and what she thought was best suited for our needs. Very professional and very knowledgeable about... the vehicles we looked at.

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    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ingrid Wik

    Certified Sales & Leasing Consultant

    (5.0) 5 reviews

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