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Heritage Toyota Owings Mills

(1,417 reviews)
Visit Heritage Toyota Owings Mills
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2018 state dealer award
View 5 awards
2018 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

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New (866) 472-0851 (866) 472-0851
Used (866) 456-7917 (866) 456-7917
Service (855) 221-5743 (855) 221-5743

Inventory

See all 310 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since March 2014.
Heritage Toyota Owings Mills is not just your Toyota dealership serving Baltimore we also provide a full line of services dedicated to our Maryland customers. From Toyota car repairs performed by expert mechanics to OEM Toyota auto parts and accessories to car loans and lease plans Heritage Toyota Owings Mills is the smart choice for your automotive needs. If you are looking for used cars serving Baltimore car repair close to Baltimore a car loan serving Baltimore or an auto body shop convenient to Baltimore Heritage Toyota Owings Mills is here to serve all your auto needs.
Get the car you've been dreaming of at Heritage Toyota Owings Mills

Service center

Phone number (855) 221-5743

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(1,417 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Toyota Owings Mills from DealerRater.

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Mr Will Butler was so outgoing patient helpful superior

Mr Will Butler was so outgoing patient helpful superior customer service. I just want to thank him for all his work and everyone else who assist him in the process thank you thank you so much Mr Will me and my dad greatly appreciate you and your team Love from the Redd Family

Mr Will Butler was so outgoing patient helpful superior

Mr Will Butler was so outgoing patient helpful superior customer service. I just want to thank him for all his work and everyone else who assist him in the process thank you thank you so much Mr Will me and my dad greatly appreciate you and your team Love from the Redd Family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Joey was fantastic, he answered all of my questions

Joey was fantastic, he answered all of my questions thoroughly. He also provided a wonderful experience. Amazing!

Joey was fantastic, he answered all of my questions

Joey was fantastic, he answered all of my questions thoroughly. He also provided a wonderful experience. Amazing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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William guided me smoothly through the entire process of

William guided me smoothly through the entire process of purchasing my RAV4 XLE Hybrid. He was friendly, helpful, and made everything easy.

William guided me smoothly through the entire process of

William guided me smoothly through the entire process of purchasing my RAV4 XLE Hybrid. He was friendly, helpful, and made everything easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Excellent service.

Excellent service. Met all my expectations of car buying experience. Will recommend to all my friends

Excellent service.

Excellent service. Met all my expectations of car buying experience. Will recommend to all my friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

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Chano King it the BEST AT WHAT HE DOES!

Chano King it the BEST AT WHAT HE DOES!!. From the first moment we met I knew that i was safe in making a purchase. I really didn't bank on leaving with a new car but after working his magic, he and Ms. Stephanie Thornton worked a MIRACLE ! And I drove away with a BRAND NEW 2025 Toyota Cross...I am so blessed to have had them help me with my purchase. I hightly recommend Heritage Toyota Owings Mill...Mr. Chano King is the KING OF DEALS. BRAVO! Nicole Austin Thomas

Chano King it the BEST AT WHAT HE DOES!

Chano King it the BEST AT WHAT HE DOES!!. From the first moment we met I knew that i was safe in making a purchase. I really didn't bank on leaving with a new car but after working his magic, he and Ms. Stephanie Thornton worked a MIRACLE ! And I drove away with a BRAND NEW 2025 Toyota Cross...I am so blessed to have had them help me with my purchase. I hightly recommend Heritage Toyota Owings Mill...Mr. Chano King is the KING OF DEALS. BRAVO! Nicole Austin Thomas

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Chano King it the BEST AT WHAT HE DOES! !. From the first moment we met I knew that i was safe in making a purchase. I really didn't bank on leaving with a new car but after working his magic, he and Ms. Stephanie Thornton worked a MIRACLE ! And I drove away with a BRAND NEW 2025 Toyota Cross...I am so blessed to have had them help me with my purchase. I hightly recommend Heritage Toyota Owings Mill...Mr. Chano King is the KING OF DEALS.

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Mr King was super helpful in helping me get a car even

Mr King was super helpful in helping me get a car even with my not so good credit under repair… it was an awesome experience

Mr King was super helpful in helping me get a car even

Mr King was super helpful in helping me get a car even with my not so good credit under repair… it was an awesome experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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William was great.

William was great. The paperwork and appraisal processes take too long. I’ve been in the dealership for 2.5 hours for a car I knew I wanted and a trade in that is clean. All that said, the folks that work here are super nice and they gave me a great deal! Just work on the paperwork time and it would be 5 stars!

William was great.

William was great. The paperwork and appraisal processes take too long. I’ve been in the dealership for 2.5 hours for a car I knew I wanted and a trade in that is clean. All that said, the folks that work here are super nice and they gave me a great deal! Just work on the paperwork time and it would be 5 stars!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for sharing feedback about your experience with our dealership. We always look for opportunities to improve so we hope to hear from you. Please reach out to our General Manager, John Holliday at jholliday@mileone.com or 410.753.8917.

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We had a positive experience at Heritage Toyota.

We had a positive experience at Heritage Toyota. Thanks Will for your help with our purchase!

We had a positive experience at Heritage Toyota.

We had a positive experience at Heritage Toyota. Thanks Will for your help with our purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Andrew, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Patient.

Patient. Well-informed about car. Helpful. We will be coming back here when we need to buy our next car!

Patient.

Patient. Well-informed about car. Helpful. We will be coming back here when we need to buy our next car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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If you have time to spend, then I would recommend this

If you have time to spend, then I would recommend this dealership. My transaction took forever and I came with a check. I didn't get a demo of the car's features. And trying to reach finance after my purchase never resulted in a return call.

If you have time to spend, then I would recommend this

If you have time to spend, then I would recommend this dealership. My transaction took forever and I came with a check. I didn't get a demo of the car's features. And trying to reach finance after my purchase never resulted in a return call.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to our General Manager, John Holliday at jholliday@mileone.com or 410.753.8917 and we will work with you personally in rectifying the issues you experienced.

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