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Lasorsa Chevrolet Buick

(90 reviews)

Reviews

(90 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lasorsa Chevrolet Buick from DealerRater.

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Excellent customer and repair service!

On 08/21/2018,I had my 4 rotors and brake pads replaced by 30+year mechanic Joey. He did a superb,fantastic job! Brakes are his specialty.At Lasorsa the customer always comes first. You are treated as family by all. Mr. John Zahra,the owner is very knowledgable and helpful and genuinely cares and this is reflected in all 3 of his service reps,Jay,John ,and Ariel. These gentleman know GM cars inside out. Jay takes pride,as do his co-workers in delivering quality,caring service to customers,who by the way are treated as family by them. Over the years I have been to many GM dealerships and service depts over the years..but nowhere have I ever felt the care and concern that I feel here. Lasorsa, not only stands by their cars,they stand by the service they give also. They treat your car as if it were their own. The prices are very reasonable but the service is Platinum service ALL THE WAY. THEY ARE FRIENDLY AND MAKE YOU FEEL LIKE FAMILY. In my opinion,Mr.Zahra and Jay deserve promotions for the excellent calibre of work they do. They represent the GM tradition in ways no others can!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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EXCELLENT dealership to do business Excellent CS

Excellent customer service from the moment you walk in the dealer till the moment you get approved and the moment you get the call to receive your vehicle. Thank you to Jose for his extravagant service in finding away to get me the vehicle I wanted. In a scale from 1-10 I’ll give a 10+ because of the way your handle the situation and also thanks to the financial team also in helping me get into this vehicle. Thank you very much to the LaSorsa Team for the great service. This dealership has awesome employees. LaSorsa Chevy dealership has a team of sales you can trust and believe in them because they will work with their customers so they can be as happy as I am. God bless the LaSorsa Dealership, God bless all of their employees and God bless Mr.Lasorsa. Once again Jose your an excellent person your are the man bro

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Simply the Best …

Joe Valle at LaSorsa was a pleasure to work with. His genuine nature and smart professionalism made our car buying experience stress free. Our family thanks Joe and Nick for their hard work in getting us the best deal for the car we wanted. Highly recommended!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Dedication To Customer Service.

I went to LaSorsa to service a recalled part for my car. It was my first time there & being a woman by myself at a dealership had me a little anxious. However, Manager John Zahra & Advisor John Irizarry went above & beyond to provide me w/ excellent customer service that put me at ease. My car was serviced promptly & w/ quality care.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Buying a new car

I went into this dealer with negative thoughts thinking they were going to be just like other dealerships I?ve visited and try to sell me something I didn?t want but John Ramos and his managers were so good got me what I wanted and at a good price

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent service

I just want to thank Ariel for all of his help today. I was dealing with a dilemma regarding my Chevrolet Cruze after I was misinformed about a certain part not being covered under warranty. He assured me that Lasorsa would take care of it and that the part was indeed covered under the manufacturer warranty. This was a huge concern for me because I've already invested alot in this vehicle and have also a lot of bills to pay off so to make sure this vehicle was functioning at its fullest capacity has always been a concern. They provided me with expiditious service and I am truly hoping that after today I'm relieved of all major issues. I can assure that after today thanks to Ariel I will definitely be coming back to Lasorsa to service my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Repair

My name is Javier and Adiel was my sales person I bought my first new Buick Enclave 2017 car from this clean and spectacular dealership service is at its best thanks so much and can't wait to buy my next new car jenn and mike and all staff are very nice and polite

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Javier, we are so glad you love your Enclave and had a great experience with Jenn and Mike! Thank you so much for the great review, and we look forward to seeing you and your Enclave in for service.

FIRST NEW TRUCK THANKS FOR YOUR HELP

SUPER NICE AND CLEAN STAFF WAS TOP NOTCH THANKS FOR YOUR HELP MIKE AND MY SALES PERSON ADIEL FOR YOUR HELP AND TIME AND PATIENCE COME VISIT AND YOU WONT REGRET AND WILL LEAVE HAPPY AND WITH THE CAR YOU WANT

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the great review! We are so happy to see Adiel gave you a great experience, and look forward to seeing you again.

Lease Returns

These xxxxxxx told me they didn't have room to receive my Outlander, ONLY after I told them I wasn't buying or leasing another car. xxx?

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Vehicle Inspection

I love this dealership, I have never had a bad experience. I called and received an appointment for the same day to get my vehicle inspected. There was a line, but I did not have to wait and I got through in less than an hour. I am very satisfied!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is satisfied with the service we provide. If you need anything else in the future, please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Lasorsa Chevrolet Buick Team