Reviews
Write a reviewEveryone at Jaguar White Plains made our car purchasing
Everyone at Jaguar White Plains made our car purchasing experience a pleasurable one. The entire staff was friendly and courteous from beginning to end with no pressure in between. Every car purchase should be as smooth and professional as this one was. A very special thank you to Raul for assisting us with our new vehicle - we love it!
Thus far, the dealer appears to be good.
Thus far, the dealer appears to be good. I rate the dealer based on my short experience.
Exceptional Service
White Plains JLR Service has always gone above and beyond to repair or service my RRS. Edgar B., service manager is the only reason why I continue to service my vehicle there and why I would purchase another RR.
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Jose is the BEST !
Jose was so knowledgeable and efficient throughout the entire process. I’m definitely buying from him again !! He made a usually painful process as smooth as possible
Hi Jess, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Isabella helped us tremendously to pick a supernaturally
Isabella helped us tremendously to pick a supernaturally good car. Still can’t believe I’m driving such a comfy car. She was attentive, mindful of our needs and incredibly nice.
Always a pleasure getting work on my car done at this
Always a pleasure getting work on my car done at this dealership. The staff is very pleasant and the work is done in a nice and timely manner as promised
Service was great
Ludwig and the service team at Jaguar Land Rover White Plains is amazing. Will recommend to anyone!
Hello Akil, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Gordon
I had a very good experience at jaguar of White plains , very professional and courteous. Jose and zoley were very helpful in the process.
Hello Gordon, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Terrible customer service
Terrible experience post buying. While the buying experience itself was great, car purchase is supposed to be so much more than the initial purchase and it has been a total bait and switch since. When i bought the new car, they took my existing leased F-type with the promise that there will be no charges for the return. A few weeks later, comes a letter from the Bank asking me to make payments for extra wear & tear and disposition fee even though everyone agreed (and still agrees) that i gave my leased car back in pristine condition. When you buy a new car, there isn't supposed to be a disposition fee, but I got hit by one! The frustrating part is that no one really bothers to call back and explain what is going on. Inspite of calling multiple times, the management refused to give me an update or even call back! The receptionist just asks me to send an email to which no one really responds! The service department is terrible as well. When I scratched my car contacted them to help resolve, they were not at all helpful. When purchasing, got convinced into buying all sorts of insurance and now no one is interested to help me understand how I can use it. Inspite of multiple emails, no replies! Terrible experience overall. Love my new car but a terrible customer service has left such a bitter taste in my mouth. I could have bought it anywhere and perhaps had a better overall experience. Never going back for sure!
Hello Binoy, thank you for leaving this detailed feedback about your experience with our dealership. We are deeply disappointed by your experience at Jaguar White Plains. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (914) 468-4201 to discuss what we can do to help.
Terrible experience post buying.
Terrible experience post buying. While the buying experience itself was great, car purchase is supposed to be so much more than the initial purchase and it has been a total bait and switch since. When i bought the new car, they took my existing leased F-type with the promise that there will be no charges for the return. A few weeks later, comes a letter from the Bank asking me to make payments for extra wear & tear and disposition fee even though everyone agreed (and still agrees) that i gave my leased car back in pristine condition. When you buy a new car, there isn't supposed to be a disposition fee, but I got hit by one! The frustrating part is that no one really bothers to call back and explain what is going on. Inspite of calling multiple times, the management refused to give me an update or even call back! The receptionist just asks me to send an email to which no one really responds! The service department is terrible as well. When I scratched my car contacted them to help resolve, they were not at all helpful. When purchasing, got convinced into buying all sorts of insurance and now no one is interested to help me understand how I can use it. Inspite of multiple emails, no replies! Terrible experience overall. Love my new car but a terrible customer service has left such a bitter taste in my mouth. I could have bought it anywhere and perhaps had a better overall experience. Never going back for sure!