[{"id":211547,"personPtyId":39116090,"firstName":"Julian","lastName":"Morand","titleText":"Sales & Leasing Consultant","emailTxt":"jmorand@acuraofwestchester.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":141,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/d380376c-8add-41ea-8bbf-4c23e9423b6b.jpg","drDealerId":531,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":234289,"firstName":"Diane","lastName":"Djonovic","titleText":"Finance Manager","emailTxt":"diane.acura@yahoo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":154,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/42146c04-bdfc-4c65-b185-47ea62810d5f.jpg","drDealerId":531,"dealerEmpStartDtUtc":"899251200","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":150414,"firstName":"Alex","lastName":"Piccirillo","titleText":"Finance Director","emailTxt":"apiccirillo@acuraofwestchester.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":217,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/ee778936-90f8-43d7-a38c-727ce25683f5.jpg","drDealerId":531,"dealerEmpStartDtUtc":"662688000","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":102312,"personPtyId":39086042,"firstName":"Jonathan","lastName":"Zung","titleText":"Inventory Manager","emailTxt":"jzung@acuraofwestchester.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":172,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/c8d22e10-c37e-463b-bc64-6ccccf6de63e.jpg","drDealerId":531,"dealerEmpStartDtUtc":"1333238400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":36860,"firstName":"Rob","lastName":"Ellard","titleText":"Sales &Leasing Consultant","shortBioText":"Robert has worked here for over 14 years and is a staple at Acura of Westchester- he is also a customer-favorite. He was born in Queens, NY and attended Johnson and Wales in Rhode Island, earning a degree in Culinary Arts. He then worked in a prestigious hotel in New York City before choosing to work in the auto industry. His favorite Acura to sell is the TSX.","emailTxt":"rellard@acuraofwestchester.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":134,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/3f5e0cca-e944-4cfa-be6a-3679942437eb.jpg","drDealerId":531,"dealerEmpStartDtUtc":"951868800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":36861,"personPtyId":52131196,"firstName":"Danny","lastName":"Giannotti","titleText":"PreOwned Manager","emailTxt":"dgiannotti@acuraofwestchester.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":121,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/7ebfd0bf-8b11-4975-92ff-04903e9ffc98.jpg","drDealerId":531,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":220430,"personPtyId":39091030,"firstName":"Dmitry","lastName":"Novikov","titleText":"Sales & Leasing Consultant","emailTxt":"dnovikov@acuraofwestchester.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":118,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/269d4a57-7dcc-4abe-bff4-f99d8121c831.jpg","drDealerId":531,"dealerEmpStartDtUtc":"1401580800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":36817,"personPtyId":39083971,"firstName":"Elizabeth","lastName":"White","titleText":"Service Manager","emailTxt":"elizabeth_white@acuraofwestchester.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":97,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/6731ccd5-7f51-4c89-a724-474baccd0998.jpg","drDealerId":531,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":36907,"firstName":"Ronnie","lastName":"Giancaspro","titleText":"Sales & Leasing Consultant","shortBioText":"Ron has been working at Acura of Westchester for three years. He was born in the Bronx and raised in New Rochelle and has a Bachelor\u001as Degree from Concordia College in Bronxville, NY. Ron has a background in retail sales and enjoys helping customers find the best car that fits they\u001are needs. His favorite Acura to sell is the RDX.","emailTxt":"rgiancaspro@acuraofwestchester.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":47,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/de14e17b-b20c-4ae1-994d-1ee3e395722f.jpg","drDealerId":531,"dealerEmpStartDtUtc":"1267401600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":403856,"personPtyId":39100074,"firstName":"Christopher","lastName":"Carfora","titleText":"Sales Representative","shortBioText":"A lifetime resident of Westchester county and proud local graduate of Salesian High School. My passion for automobiles began at 16 when I purchased my first car, an Acura RSX. I am passionate about all aspects of vehicles and have worked in the auto industry for several years where I've gained experience and have been recognized with customer satisfaction awards. My career has brought me to my dream company, Acura. My family and I have been customers of Acura of Westchester for over 10 years and it is a privilege to be working with such an exceptional team and a company and product I truly believe in. I can be reached at 914-410-7118.\r\n\r\nLinkedIn Business Profile:\r\nhttps://www.linkedin.com/in/chriscarfora","emailTxt":"ccarfora@acuraofwestchester.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/f3e780e6f311.jpg","drDealerId":531,"dealerEmpStartDtUtc":"1491004800","industryStartDtUtc":"1441065600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":489086,"personPtyId":39118126,"firstName":"Sal","lastName":"Gambitta","titleText":"Service Advisor","emailTxt":"Sal_Gambitta@acuraofwestchester.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/33d6f8371f84.jpg","drDealerId":531,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":550781,"personPtyId":51229851,"firstName":"Aleksander","lastName":"Markaj","titleText":"Sales Representaive","emailTxt":"amarkaj@acuraofwestchester.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/e4263bc91a9c.jpg","drDealerId":531,"dealerEmpStartDtUtc":"1522540800","industryStartDtUtc":"1519862400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":36805,"personPtyId":39083893,"firstName":"Brianna","lastName":"Tozzo","titleText":"Sales & Leasing Consultant","shortBioText":"Brianna has been working at Acura of Westchester for over eleven years and was born and raised in New Rochelle. Before choosing a career in sales she worked in the Food and Beverage industry managing a restaurant in Larchmont. She graduated from Binghamton University with a degree in English and Rhetoric. \r\n She was awarded top 50 in the country 2 years in a row and hopes to keep this accolade.","emailTxt":"btozzo@acuraofwestchester.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":352,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/736a53a6-4c98-4f42-b819-8f4b51192b7f.jpg","drDealerId":531,"dealerEmpStartDtUtc":"1217548800","industryStartDtUtc":"1217548800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":144025,"personPtyId":39087915,"firstName":"Matt","lastName":"Belov","titleText":"Sales & Leasing consultant","emailTxt":"mbelov@acuraofwestchester.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":146,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/c3fa52c0-7461-4ddf-9602-35ffb12cfabd.jpg","drDealerId":531,"dealerEmpStartDtUtc":"1356998400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":36822,"personPtyId":39083960,"firstName":"Kenny","lastName":"Hicks","titleText":"General Manager","emailTxt":"kennybrowne@aol.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":295,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/b99c9cfe-8f10-417a-98ec-712010b84009.jpg","drDealerId":531,"dealerEmpStartDtUtc":"423273600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":169107,"personPtyId":39088879,"firstName":"Jose","lastName":"Crespo","titleText":"Sales & Leasing Consultant","emailTxt":"josec@acuraofwestchester.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":273,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/fc0e07fdf868.jpg","drDealerId":531,"dealerEmpStartDtUtc":"1367366400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":299618,"firstName":"Beth","lastName":"Hicks","titleText":"Service Consultant","emailTxt":"beth_hicks@acuraofwestchester.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":93,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/3f986939cdf7.jpg","drDealerId":531,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":36824,"firstName":"Nicholas","lastName":"Ramunto","titleText":"Sales & Leasing Consultant","emailTxt":"nramunto@acuraofwestchester.dealerspace.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":92,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/c051a347-bd32-4434-84b4-10900e723baf.jpg","drDealerId":531,"dealerEmpStartDtUtc":"1188604800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":128198,"personPtyId":39086851,"firstName":"Frankie","lastName":"Ferraro","titleText":"Sales Manager","shortBioText":"Frankie Ferraro has worked at Acura of Westchester for six years. He has been the top salesman here at Acura of Westchester for all 6 years and for 2016 he finished the #1 salesman in the country for Acura. He takes pride in tuning his clients into friends and friends into family! He was born in Florida and raised in lower Westchester and attended Westchester Community College. Before working in the car business, he had an extensive background in the music industry and owned and operated a family pizzeria. His favorite Acura to sell is the MDX.","emailTxt":"frankie.ferraro@gmail.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":474,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/079593e8d9ea.jpg","drDealerId":531,"dealerEmpStartDtUtc":"1283299200","industryStartDtUtc":"1283299200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":612219,"firstName":"Courtney","lastName":"Yates","titleText":"Service Adviser","emailTxt":"courtney_yates@acuraofwestchester.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/eaba7b3cc17f.jpg","drDealerId":531,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":166700,"personPtyId":39088678,"firstName":"Johnny","lastName":"Lee","titleText":"Service Director","emailTxt":"Johnny_lee@acuraofwestchester.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/2e13c99b-8cd6-4050-a281-a86c2a9c9607.jpg","drDealerId":531,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":568619,"firstName":"Rashad","lastName":"Roper","titleText":"Service Advisor","emailTxt":"Rashad_Roper@acuraofwestchester.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/72d137d1b169.jpg","drDealerId":531,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":612220,"firstName":"Nicole","lastName":"Edwards","titleText":"Sales & Leasing Consultant","emailTxt":"nedwards@acuraofwestchester.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/531/employees/fd5aa7fc0860.jpg","drDealerId":531,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Acura of Westchester

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 7:00 PM

Acura of Westchester Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

11:30 AM - 5:00 PM

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

9:00 AM - 4:00 PM

About Our Dealership

Dealer on Cars.com since June 2009

Committed to providing exceptional customer satisfaction and service in order to build lasting relationships.

"Acura of Westchester- Where Westchester Goes!"

Service

Tire Rotation

$29.95

Brake Inspection

Complimentary

Multi-Point Inspection

Complimentary

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
3076 lifetime reviews. Includes reviews of Acura of Westchester from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 9, 2019

    Julien was very helpful and guided me through the whole process of leading my first vehicle. Communication was great and customer service was outstanding... at Acura of Westchester.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ryan, thank you for the kind words! We are glad you enjoyed your experience with us. We look forward to working with you again in the future.


    Worked with:
    Julian Morand

    Sales & Leasing Consultant

    (5.0) 141 reviews

    Diane Djonovic

    Finance Manager

    (5.0) 154 reviews

    Kenny Hicks

    General Manager

    (4.8) 295 reviews

  • 5.0 out of 5
    October 6, 2019

    The Acura of Westchester team helped me make an important decision in my career/life. They took the time to find me the best deal and accommodate my needs... and wants. Prior to visiting this dealer, I had really bad experiences during my "first car hunt" journey. Landing in this dealership made the journey and my long commute (from PA) totally worth it. Thank you guys!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rainiel, thank you for the wonderful feedback. I am happy to know that we were able to provide you with a comfortable experience. If there is anything... else you may need, please don't hesitate to reach out. 0 Danny Giannotti, Sales Manager at Acura of Westchester


    Worked with:
    Julian Morand

    Sales & Leasing Consultant

    (5.0) 141 reviews

  • October 13, 2015

    I would like to complement my sales person Ms Alkicia Letizia she is really an asset to the sales department. She was very knowledgeable about the product... and very helpful and patient.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 5, 2019

    My dealer Julian is the best he did just what he say he will do put in my new 2019 MDX he got the best team of dealers.Thanks Acura of Westchester if you... looking for automobile check out Acura of Westchester ask for Julian M

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5-star review. We will be sure to share your kind words with Julian. We are always happy to help! If you need anything else in the f...uture, please reach out.


    Worked with:
    Julian Morand

    Sales & Leasing Consultant

    (5.0) 141 reviews

  • 5.0 out of 5
    October 2, 2019

    Brianna is amazing. This is my 3rd car that I have received from them. The service is tremendous. Brianna is responsive, positive and a true pleasure.... The whole experience is easy with no stress. You get treated like family. I always recommend Brianna and Acura of Westchester to everyone. I can not say enough positive things. They are the best. Thank you again!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Liana, thank you for the kind words and review! We are happy to read you enjoyed our sales team and we wish you all the best in your new Acura!


    Worked with:
    Brianna Tozzo

    Sales & Leasing Consultant

    (4.9) 352 reviews

  • 5.0 out of 5
    September 26, 2019

    We are in our fourth Acura and have been working with Brianna since 2010. She is great to deal with. She answered our calls and questions promptly and... worked to get us in the right car for us with patience and no pressure.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words on your 4th purchase with us! We are so happy to read you can count on us for the best in service and customer care.


    Worked with:
    Brianna Tozzo

    Sales & Leasing Consultant

    (4.9) 352 reviews

    Courtney Yates

    Service Adviser

    NOT RATED

  • 5.0 out of 5
    September 8, 2019

    I was able to conduct the entire transaction with Alex M over the phone and by text. Great deal and no surprises.. it was worth the 90 mile drive from... Mass. I came in, signed the papers, picked up the keys and thanks Alex. Couldn't have been happier with the purchasing experience for my new MDX.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5-star review, Mike. We appreciate you taking the time to share feedback, and we'll be sure to pass along your kind words. We're ple...ased to know our standards for efficient and accommodating service were reflected during your car buying experience. Should you need anything else, please reach out!


    Worked with:
    Diane Djonovic

    Finance Manager

    (5.0) 154 reviews

    Aleksander Markaj

    Sales Representaive

    (5.0) 12 reviews

  • 1.0 out of 5
    August 30, 2019

    Arrived 9am for 90 min max job for a recall I arrived back 3pm job not even started had to wait 1 hr 45 min extra then they give me my car damaged front... bumper basically denied photographer gone home wanted me to wait for car wash eh hello car there since 9am basically dismissed me.very unhappy with serice will not be going back R F..

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 29, 2019

    We have purchased many cars , but knowing SAL G . and Elizabeth W. (SERVICE MANAGER) ARE AT ACURA OF WESTCHESTER makes the choice to re-purchase and retain... our business . Sal G was so busy and never allowed his demeanor to alter with our family and fulfilled all our needs with our vehicle . We needed the car right away so medical appointments were not missed and Elizabeth had a car waiting for us for the day . Simply awesome , caring and professional. Sal G . IS THE REASON WHY WE GET OUR VEHICLES SERVICED AT ACURA OF WESTCHESTER Acura of Westchester on Palmer Ave in Larchmont truly will make our next decision simple and seamless knowing we have caring professional nice people in there service department . Life is full of choices and we hope that management and ownership appreciates these 2 distinguish individuals . Sincerely ajp

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words on your time spent with Sal and the rest of our team. We look forward to helping out the next time you are in need.


    Worked with:
    Elizabeth White

    Service Manager

    (5.0) 97 reviews

    Sal Gambitta

    Service Advisor

    (5.0) 18 reviews

  • 3.0 out of 5
    August 12, 2019

    I've been to this dealer for service many times before and switched to it from the other option in lower Westchester where I'd purchased the car, and where... the service itself was substandard (the other place was very cramped, and they actually damaged the body on the brand new car and they always close early!) I made an appointment this go round two weeks out, which was the first available date for a B1 service. For the first time ever, since I had an early meeting in the city, I opted to do the early drop off. That was the mistake. I dropped the car at 7 a.m. and hustled to catch the 7:19 at Larchmont. The valet had just arrived and was setting up, and he took my key. Well guess what, no one even looked at my car, nor had it even been logged in, until I called to check on it at 3 p.m. They had to go and find it at that point. So now they took a look and now the car needs a routine diagnostic (for which I will be charged with no give back when I opt for additional service...what ever happened to "we charge for the diagnostic but that comes back to you when you do the service here"?) which cannot be done until tomorrow because the technicians have gone home for the day. Now I'm scrambling to adjust my schedule tomorrow to accommodate for work plans without the car. I didn't sense any sympathy. The service quality here in the past was fine in my experience. I'd worked with Vanessa in the past but the reservation for service this time was assigned to someone named Jose Sabala. Honestly, I don't need a "personal" account rep. I just wanted the car serviced within a day. I shouldn't have to babysit a car dealership's service team and call to be sure they had the car and were going to service it. I had an appointment that I'd confirmed and I gave the key to a member of the service team. The oversight is on them and they should make it up. I've had much better luck when I take a day off from work and wait for service. Unfortunately, the waiting area isn't really optimal for doing work, so I kind of feel like I need to burn a vacation day--but really, should that be necessary? And the other downside to waiting is that they make note that you are waiting and start sending texts inviting you upstairs to the showroom to look at new cars. Don't do the unattended early drop off, just don't. And if you leave the car, even for a full 12-hours, set your calendar to remind you to call them about an hour after you drop off to be sure they're looking at your car. Out of sight is out of mind!

    3.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the honest feedback on your service experience with us. We are sorry if your service visit took longer than expected and we hope you wil...l reach out if there is anything else we can do. Johnny Lee, Service Director, at (914) 834-2112 or johnny_lee@acuraofwestchester.com

View More Reviews