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Lexus of Chattanooga

(1,190 reviews)
Visit Lexus of Chattanooga
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 state dealer award
View 16 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (855) 551-6435 (855) 551-6435
Used (855) 608-1529 (855) 608-1529
Service (855) 608-7684 (855) 608-7684

Reviews

(1,190 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Chattanooga from DealerRater.

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Mark was a pleasure to work with.

Mark was a pleasure to work with. The finance man presented warranty options but did not pressure to purchase them. Good overall experience.

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  • Overall experience 5.0
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Dealer response

We are so pleased to hear that you had a positive experience working with our team. We're especially glad that you found Mark a pleasure to work with and appreciated the no-pressure approach from our finance manager when presenting warranty options. Providing a comfortable and informative environment throughout the entire process is important to us. Thank you for your feedback! We hope you are enjoying your vehicle and look forward to assisting you again at Lexus of Chattanooga in the future.

Ralph Paty has sold me two RX 350s.

Ralph Paty has sold me two RX 350s. He is a great salesman who provides outstanding service to his clients. I highly recommend him and when I purchase another car, I will return to him as my sales person. He is friendly, efficient, and a pleasure to work with. Thank you, Ralph, for all of your help and advice.

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  • Overall experience 5.0
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Dealer response

Thank you so much, Carolyn! We are absolutely delighted to hear about your continued positive experiences with Ralph Paty. It's wonderful to know that he has provided you with outstanding service and that you consider him a great salesman. We are so proud to have Ralph on our team at Lexus of Chattanooga. His dedication to his clients, his friendly and efficient manner, and his helpful advice are truly valued. We are thrilled that you plan to return to him for your next vehicle purchase. Thank you for your kind words and for your continued loyalty to Lexus of Chattanooga. We will be sure to share your appreciation with Ralph!

Ralph Paty was great to work with!

Ralph Paty was great to work with! This was our second time purchasing a vehicle with him and he kept my husband and I updated throughout the entire process and checked in on us the following day after we purchased the vehicle to make sure all of our needs were met. Everyone we worked with the day of purchase were very helpful and went above and beyond to make sure we were happy!

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  • Overall experience 5.0
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Dealer response

Thank you so much, Ashley! We are thrilled to hear that you had another great experience working with Ralph Paty for your second vehicle purchase at Lexus of Chattanooga! It's wonderful to know that he kept you and your husband updated throughout the entire process and even checked in the day after to ensure all your needs were met. We are also delighted to hear that everyone you worked with on the day of purchase was very helpful and went above and beyond to ensure your happiness. Providing exceptional service and making sure our guests feel well-cared for is our top priority. Thank you for your continued loyalty to Ralph and Lexus of Chattanooga! We truly appreciate your business and look forward to assisting you again in the future.

Great day of smiles!

Great day of smiles! Thank you Ralph Paty for making me feel regal! Customer service was unmatched. A LOT of bells and whistles on the new Lexus, but I feel very welcome and encouraged to drop by anytime for help! Every avenue was great! Salesman! Finance! Tech tutor! and the wonderful people in the service department. They are all great at what they do! Thanks again, Ralph! Now let's go cruise around!

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  • Overall experience 5.0
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Dealer response

Lara, this is absolutely wonderful to hear! Thank you so much for sharing your delightful experience at Lexus of Chattanooga and for your kind words about Ralph Paty! We are so thrilled that he made you feel regal – that's exactly the kind of exceptional service we aim to provide. It's fantastic to know that you felt so welcomed and encouraged to reach out for help with all the exciting new features on your Lexus. We take great pride in our entire team, from Sales and Finance to our Tech Tutor and the wonderful people in our Service Department. It sounds like you experienced the best of what Lexus of Chattanooga has to offer! Thank you again for your enthusiastic feedback and for recognizing the dedication of our team. We hope you have many joyful cruises in your new Lexus! And please, do feel welcome to stop by anytime – we're always happy to assist you.

Lexus of Chattanooga is a superior dealership that takes

Lexus of Chattanooga is a superior dealership that takes care of their customers and takes pride in what they do. Ralph Paty is an amazing sales associate. He is very knowledgeable and has great communication skills and follow through!

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  • Overall experience 5.0
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  • Shopped for a used car
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Dealer response

Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consider Lexus of Chattanooga a superior dealership that truly cares for its customers and takes pride in its work. We are especially thrilled that you highlighted Ralph Paty as an amazing sales associate. His knowledge, excellent communication skills, and dedication to follow-through are qualities we highly value, and we're so glad they made a positive impact on your experience. Thank you for recognizing our commitment to our customers. We truly appreciate your business and hope to have the pleasure of assisting you again at Lexus of Chattanooga in the future!

It was such a pleasure!

It was such a pleasure!! Marc Bales was great. I’ve experienced several vehicle purchases, this was the smoothest ever. Marc listened closely to what I wanted, went and found a few options, and not once tried to push something else on me. Next I went to the dealership with my trade. Met Marc, got a solid offer on my car. The option I chose involved a vehicle that was scheduled to be shipped to another dealership. Marc reached out and got it for me. It was really a great experience!!

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Dealer response

That's fantastic to hear! Thank you so much for sharing your wonderful experience at Lexus of Chattanooga! We are thrilled that you found it to be your smoothest vehicle purchase ever, and we're especially delighted to hear about your positive experience with Marc Bales. It's wonderful to know that Marc listened closely to your needs, provided you with suitable options, and respected your preferences without any pressure. We are also glad that you received a solid offer on your trade-in and that Marc went the extra mile to secure the specific vehicle you wanted, even arranging a transfer from another dealership. Providing a seamless, respectful, and efficient car-buying experience is our top priority, and your feedback confirms we are on the right track. Thank you for choosing Lexus of Chattanooga! We hope you are absolutely enjoying your new vehicle and look forward to assisting you again in the future.

I had a hard time with my selection.

I had a hard time with my selection. Exterior/Interior? I just couldn't decide. My salesman (Marc Bales) was patient with me and we found the right Lexus for me. They have a standard at Lexus of Chattanooga, every customer receives the kind of excellence and professional service that keeps you coming back. Also, I'd like to Thank Justin Hendrix for his help with the financials and Aaron for his IT help.

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  • Overall experience 5.0
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Dealer response

Thank you so much, Kitty! We are absolutely delighted to hear that Marc Bales provided you with the patience and guidance you needed to find the perfect Lexus at Lexus of Chattanooga. We understand that making the right selection is important, and we're glad Marc could help you navigate the options. It's wonderful to know that you experienced the standard of excellence and professional service that we strive to provide every customer, the kind that keeps you coming back. We are also very pleased that Justin Hendrix and Aaron provided you with valuable assistance with the financials and IT aspects of your purchase. Thank you for recognizing the dedication of our entire team at Lexus of Chattanooga. We truly appreciate your business and look forward to welcoming you back for all your future Lexus needs!

Marc Bales was the perfect sales person.

Marc Bales was the perfect sales person. Not only was he knowledgeable but stayed in constant contact with us the whole transaction. We were grateful for his good care. Justin, the finance person, was also a pleasure to work with. The whole experience was wonderful

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  • Overall experience 5.0
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Dealer response

Thank you so much, marsha! We are thrilled to hear that you found Marc Bales to be the perfect salesperson and that he provided you with such knowledgeable and consistent communication throughout your transaction. We truly value his dedication to providing excellent care to our guests. We are also delighted that you had a positive experience with Justin in finance. It's wonderful to know that the entire experience at Lexus of Chattanooga was wonderful for you. Thank you for your kind words! We appreciate your business and hope to have the pleasure of assisting you again in the future.

We absolutely love doing business at Lexus of

We absolutely love doing business at Lexus of Chattanooga. It is always a great buying experience and the best service anywhere.

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  • Overall experience 5.0
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Dealer response

That is absolutely wonderful to hear! Thank you so much for your continued loyalty and for sharing your positive feedback about Lexus of Chattanooga. We are thrilled that you consistently have a great buying experience with us and that you consider our service the best anywhere. It means the world to us to know that we are meeting your expectations and providing you with the high level of service you deserve. We truly appreciate your business and look forward to welcoming you back for many years to come!

We had a great car buying experience with Michael Platt

We had a great car buying experience with Michael Platt at Lexus of Chattanooga. His in-depth knowledge of the vehicle was impressive, and he took the time to understand our needs, ensuring we found the ideal car for us. Michael was very professional, patient, and never made us feel rushed. His excellent customer service made the entire process smooth and enjoyable, and we highly recommend him. Additionally, Aaron, the technologist specialist, and Justin, the Finance Manager were very through and helpful.

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  • Overall experience 5.0
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Dealer response

That's fantastic to hear! Thank you so much for sharing your wonderful car buying experience with Michael Platt at Lexus of Chattanooga. We are thrilled to know that his in-depth knowledge of the vehicle was impressive and that he took the time to understand your needs to find the ideal car for you. We are also delighted that you found Michael to be professional and patient, ensuring a smooth and enjoyable process without ever feeling rushed. His excellent customer service is something we truly value. It's also great to hear that Aaron, our technologist specialist, and Justin, our Finance Manager, were thorough and helpful in their respective roles. We strive to provide comprehensive support throughout the entire car buying journey. Thank you for your high recommendation of Michael and the team at Lexus of Chattanooga! We truly appreciate your business and hope you are absolutely loving your new car. We look forward to assisting you with any future needs.