Dealer on Cars.com since September 2016
My experience with Bay Ridge Honda is always a blessing thanks to Salesman Mark Anthony. I purchased my third Honda. It's a 2018 Honda civic hatchback... EX. I never had a problem with any of my vehicle's i purchased from there. I just enjoy upgrading . If you're searching for a new or used Honda I recommend Mark Anthony he haven't let me and my husband down with our purchases.
Hello, thank you for the amazing review. We are very happy to hear that you have had nothing but good experiences working with Mark. We appreciate you...r kind words and hold your recommendation in high regard!
Igor was excellent to work with. Very smooth and easy process. So happy with my new Honda! Will definitely return to Honda and Igor again!
Thank you for the fantastic 5-star review. We are very happy to see that you love your new Honda! We appreciate your compliments and look forward to w...orking with you again in the future!
Mark was amazing , went to assist my girl friend with possibly leasing her a Honda Accord . I liked mark and the car so much I went back myself and pu...rchased it . Mark is great , very helpful and makes the experience how car buying should be. I would definitely recommend asking for mark if you are looking for a Honda Thanks again. Daniel Magrino
Daniel, thank you for the kind words and support for Mark! We are happy to hear that you and your girlfriend felt comfortable on the lot, and made you...r decision easy! We appreciate you buying with us at Bay Ridge Honda, and hope you will give us a call if there's anything else we can do!
35 lifetime reviews of the Service Department. Includes reviews of Bay Ridge Honda from DealerRater.com
I brought a 2018 car from this dealership and do my first simple oil change service and waste customer 1 full day next morning hour. Here's what go...ing on, yesterday I have a scheduled in the early morning for oil change and 2 other issues. I took the car to the service dept on-time and explain the car need oil change and 2 other issues, the 2 issues doesn't have to get fix on the the same day. just let me know what's issue and how long will take to fix the 2 issues. I told the service advisor ( Steve), I need the car back on the same day, please let me know the time I can stop by and pickup. He took me and write on the service paper, the car should pickup @ 5-6 PM and he will call me on that time. I just drop off the car there and left the shop. Around 5:20PM I contact the service advisor and ask for the update on my car. He told that, the car is not ready for pickup, I said, ( What ...) did you do the oil change ? he told me that, nope, nothing has been done. This very upset me on the service they provide. I can't believe they just park my car to the one area and didn't do anything with it. I went to the shop on the same time around @ 6 PM, I spoke with the service manager, what kind the poor service you guys provide? why waste the customer a full day and didn't do a simple oil change? He just can't give me the correct answer and said, there;s nothing he can do about it. just ask me, do you still want to do the oil change? Of course, "YES" This service should been done long time ago. That means I have waste another 45 minutes there. What the poor and sucker service they provide. Finally, I pickup my car and went home, Another surprise on next morning, I move my car from my parking space and found out that, there's a oil leaking under my car, I took some picture and contact the dealership service dept and spoke to the manager again. He told me that, he can send the tow truck to pickup or I drop of the car myself. I don't trust them anymore, I don't want any more surprise or waste more of my time with them, I told the service manager, I will stop by in 30 minutes and make sure the issue get resolved it asap. Car drop off and finish all the paperwork again, and waiting..... after 45 minutes past.... The service advisor ( Steve) didn't even notify me the service has been done. I walk over to his service desk and saw him chatting with one, not the customer. I ask him that, it's my service done ? He said, Yes and just give the paper to the cash windows and pickup the car. I just don't want to waste anymore time and talk about the issue. What ever service advisor told me, the oil just need to clean up and it;s not leaking. wow, do you think, I believed a single word what he said? So, think about it before take your car to this location for service.
We are sorry to see your review. Customer satisfaction is very important to us and we would like to speak with you directly regarding your visit. Plea...se reach out to Parts and Service Director, Anthony Galante, at Anthony@bayridgecars.com or 718-680-0202, at your earliest convenience to speak about your experience further. We apologize for any inconvenience and we hope to hear from you soon.
I just left BAY RIDGE HONDA with one message: "Never again!" I will spread the words to all my friends to avoid this sh!thall. I brought my 2015 Hond...a Civic which is still under Honda Warranty to inspect rear light housing due to moisture accumulation insde. My car was never damaged. They gladly took my car in during scheduled appointment but a guy who was supposed to go ahead with paperwork told me without even inspecting my car that it not even possible without external force for moisture to get inside light housing. So basically he told me ONCE again without EVEN inspecting my "under warranty car" that I'm wasting my time and it's not warranty related issue. This is not the way to conduct your business, guys!
We are sorry to read this feedback. Please reach out to Anthony Galante, Parts and Service Director, at Anthony@bayridgecars.com or 718-680-0202.
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Mark Anthony Esmade
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