Bay Ridge Honda

4.0 out of 5 4.0

Reviews

4.0 out of 5 4.0
1668 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    February 13, 2020

    I wouldn't even give them one star. It's been 3 months and just 1800 miles on my brand new accord 2019 I got from them. Been suddenly having loose steering... play issues at low speeds to the point where driving and parking in traffic feels so horrible. Took it to the service twice and drove with the tech to demonstrate how bad it drives. This is the worst car I ever drove. They refuse to address the issue and deny that anything is wrong. I tried to escalate this and drive with the service manager and he plainly said he is busy and cannot drive with me. What's worse? The report they gave says they drove the car and found it normal. Absolutely no mention if the steering components were checked. Stay away! You may have positive experiences with day to day service. But it matters only how they handle serious issues especially within warranty. Planning to have the issue sorted out by a reputed mechanic and file a complaint for refunds with Honda.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    October 8, 2019

    They are crooks. They tried to bamboozle me. I will never shop there even if I have to go out of state for a Honda. They are the epitome of the dishonest... car salesman!!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We are sorry to read this feedback as this is not the quality of service we aim to provide. Please reach out to Adrian Sylvester, at Adrian@bayridgeho...nda.com or 718-836-4600, at your earliest convenience to speak about your experience further.

  • 4.0 out of 5
    October 7, 2019

    We are very pleased by the seller, friendly & helpful. Just like the first time, worked with us with professional manner& patient to answered our questions.... Thank you.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for your kind words, Silvi. It was a pleasure to work with you and if there is ever anything else you might need, please do not hesitate to ...give us a call.

  • 1.0 out of 5
    October 5, 2019

    Car had leaked transmission fluid and stopped working, they told me they did a diagnostic, fixed a sensor, gasket and replaced transmission fluid and a... seal. When I asked if there was damage to the transmission, they said no. Drove car 60 miles home and to Curry I went, needed a new transmission! That was a DANGEROUS lie.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are terribly sorry to read this review and apologize for any frustration this may have caused on your end. We will be looking into your feedback ri...ght away. Please reach out to Parts and Service Director, Anthony Galante, at Anthony@bayridgecars.com or 718-680-0202, at your earliest convenience to speak about your experience further.

  • 5.0 out of 5
    August 14, 2019

    Very friendly and made my experience at Honda dealer very pleasant. Worked with me in a very professional manner and answered all my questions Definitely... will go back for my next car.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for the positive review and generous feedback, Anila! We look forward to working with you again, and hope you won't hesitate to reach out wi...th any questions or concerns.

  • 1.0 out of 5
    August 13, 2019

    Took my car to Honda on August 12.209 I received a notice to change my airbag recall which was free of service I have a 2005 Honda Civic leases and bought... from Honda Car was clean in good condition. I picked up the car my driver side filthy with grease and tar all over my door and mats and black tar under the mats I am so upset I was going to go back to let them do service . Never will go back there again Rose DiPietro

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Rose, we are terribly sorry to read of your experience with us. We work hard to provide professional and courteous service for all our guests and we a...pologize for dropping the ball. Please reach out to Parts and Service Director, Anthony Galante, at Anthony@bayridgecars.com or 718-680-0202, at your earliest convenience to speak about your experience further.

  • 5.0 out of 5
    July 30, 2019

    Mr. Mark Hu, Master Mechanical Specialist at Honda, is the best mechanic I've ever encountered. He had been my father's FAVORITE, most trusted mechanic,... and I can now see exactly why. Thank you, sir. Rami at Honda parts was a genuinely sincere associate who truly cares for both his customers and his career choice. I greatly enjoyed his jokes and sarcasm, which made me feel comfortable all along. Not only did he have a great sense of humor, but he made SURE that he was finding me the right product, (NGK or Denso?) for my good old girl, Honda 1998 Civic LX. She's got 132,898 miles and going strong!! Thank you, Rami. And, thank you for helping me find my father's favorite, old mechanical specialist, Mr. Mark Hu! Susan Jogie was my Service Advisor, and she was incredibly helpful while assisting me with scheduling an appointment with Mr. Mark Hu, (Thank you for all of your advice). When I told my father about Mr. Hu's promotion Matter Mechanic, he was so happy, but wasn't surprised at all. Being such an honest, sincere, and knowledgeable mechanic, serving Honda all these years, Mr. Hu was bound to succeed. Finally, thank you Service Department for the awesome service! As always, Mr. Mark Hu, keep up your legendary work and a big hello from my father! Honda 1998 Civic LX

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the wonderful review! It's so nice to know that you and your family continue to trust our team with your vehicle servicing needs. We hop...e all is well.

  • 1.0 out of 5
    July 9, 2019

    I went to this dealership because it was close by and I was in desperate need of a working car since mine got totaled by a van that ran a red light. I... wasn't ready to shop around because I had no intention of selling my old CR-V just yet but was forced to. This dealership took advantage of my predicament and sold me a basic model at high cost. He barely worked with me to make sure I was comfortable with the car, not even giving me a test drive. I have been unsatisfied with this vehicle since I left the showroom. It's a lease and since I live in Brooklyn where parking is atrocious I'm not shopping for a new car just yet until I find a better place to live but I can guarantee that I will NOT be shopping at Bayridge Honda ever again!

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    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    I¿¿¿ve reached out as requested and nothing...proving my point of the indifference and lack Of customer care.

  • 5.0 out of 5
    July 2, 2019

    Very pleased with the service at Bayridge Honda. Betty was amazing very friendly and pleasant to work with. I traded in my old and beat up 2001 Honda... Crv for a 2019 Honda Hrv. Thank you Betty for the excellent customer service.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for coming to us for your trade in, Luis! We're very happy to hear that Betty was so helpful during your visit. We hope you are enjoying you...r new CR-V. Let us know if there is anything else we can do for you.

  • 5.0 out of 5
    May 16, 2019

    Liz polanco helped me and my wife out, after are Honda CR-V was stolen and we leased a 2019 Honda Pilot. I want to thank Liz and say she's the best in... bay ridge Honda.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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