BMW of Pleasant Grove

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

BMW of Pleasant Grove Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

BMW of Pleasant Grove was built in the summer of 2006 and opened December 2006. The building is a showcase for the BMW brand. When you walk around the interior of the building you will see unique works of art that were created for BMW of Pleasant Grove, that display the feeling and emotion of driving the Ultimate Driving Machine.

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We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!

"The Ultimate Buying Experience"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.2 out of 5 4.2
15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    November 28, 2017

    I brought in my car for an airbag recall. When I received my car back the central locking system was no longer functioning. I called in and was assured... that it was not the tech who worked on my car as he had the same generation and model vehicle as well and knew how to work on them. They also told me they would not take responsibility for it as the 2 systems were completely unrelated. I checked the fuses to find that there were several blown, a mistake made by improperly connecting/disconnecting electrical connections such as the battery, a mistake that an experienced mechanic should not ever make. I replaced the fuses and my locking system is now functioning. I called in and spoke to Dan, the service manager, who admitted that it was likely the tech's doing and offered a full-detail to make up for it. When I received the car the "full-detail" was very disappointing. Gauges covered in smudges, cup holder and ash tray not wiped out (dust all over) Dashboard covered in dust, small spill marks not cleaned and new ones all over my leather. Also there was residual wax on the bumper which I thought for sure the Full detail would remedy, and was rather excited to not have to clean them up myself but no. I have pictures on this as well. Diane who was my "service rep" provided very sub-par follow-up or situational awareness of the matter, I called in immediately after discovering the issue, I was told she would call me back within the hour. 3 hours later I call again having not received a return call and begin the aforementioned conversation with Dan. Later that day Dianne contacted me with a pre-scripted email thanking me for choosing them and how happy she was to work with me and that she was able to help with my repair, even though it was still an ongoing issue. The only appropriate service received was the drivers who picked us up and dropped us off, and the very professional manner Dan handled the situation, had there be real follow-through it would have resolved the situation completely and I would have been more than happy. However as it stands, very disappointed and unimpressed. This is my fifth BMW and never has the service I received been so poor as it was at The BMW Dealership in Pleasant Grove. I do not want to undervalue the efforts made by Dan to remedy the situation as he trusted his team to do their jobs after he was able to come to an agreeable solution with me, Dan is the reason it is 2 stars instead of 1

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 20, 2016

    A lot of service departments could learn from this place. I never feel like I'm being oversold repairs, they give prompt answers to my questions, are... great at communicating during my repairs, and the technician is very proffesional I'll continue to request Kade to service my vehicles.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • May 3, 2018

    Our experience with BMW Pleasant Grove was very positive. They listened to my criteria and found the best car for me. They were very accommodating, negotiable... and not pushy. I bought a car I love! Andy and Chris were great to work with!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for you business! We're glad you you had such a great experience.

  • 5.0 out of 5
    December 20, 2016

    Great service department. Kade in the service department was awesome, and went the extra mile to make sure my repair was done correctly

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 20, 2016

    Diana in service is awesome to work with and I always request Kade work on my car. I am always pleased by the quality of the work he does.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 8, 2016

    A big thanks to the team at BMW of Pleasent Grove! Thank you to Bo for being an excellent salesman, Kori the manager for making me feel confident in my... deal, and Collin in service for getting me into the right accessories for the upcoming ski season! You guys rock! Cheers!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 2, 2016

    Great service and professional experience. Thanks Dan for all your work and making it easy to keep coming back.

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    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 1, 2016

    Service is great! Staff is great! Kaylee Anderson is awesome!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    September 1, 2016

    Kaylee was extremely helpful. Great at what she does and war very professional.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 18, 2016

    When I need help on my car, I don't hesitate to ask for help from Kade, the mechanic at BMW Pleasant Groove. He repairs my car with no flaws. He explains... what he worked on, and what was fixed. He takes car of your car as if it was his own. And this goes with everybody who works at BMW Pleasant Groove. Not only do they take care of your car, but they take care of you. Your satisfaction is their priority.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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