Stevens Creek Kia

Everyone was very helpful and friendly. Nice waiting room Fresh coffee. Snacks available - TV All work done right the first time and on time. Thanks Everyone

We got a second hand Kia Soul. They were very knowledgable and friendly. This place is not sleezy at all. It was great. Go here and talk with Greg.

I had come in just to test drive a 2015 Kia Soul. Sammy met me and was very relaxed while helping me test drive. I spent several hours there going over what Kia Soul cars were available. Mark Amad was very helpful as well. Everyone was very accommodating and not pushy at all. I did end up purchasing a 2014 Kia Soul that was a certified pre-owned vehicle. I am super happy with my car and the whole experience. This was literally my first time going to a dealership. I have been back for some assistance and was taken care of right away. I know they are there to help me whenever I need it.

The entire staff (e.g. sales, finance, etc.), was very helpful throughout the entire process of our purchase experience. Therefore, making our purchase even more satisfying.

Both Mark and Mo were great. They are really the main reason that i made my purchase there. They were helpful, knowledgeable and friendly. We went to another Kia location and were told "to go online" when we asked certain questions. Mark and Mo were both "let me see what I can find". That is the type of customer service you don't see a lot of now days.

The gentleman who checked me in and the lady who checked me out, gave excellent service. I had work to do on my laptop, and the gentleman rolled out a higher desk for my comfort. I had a phone call and the same gentleman was so thoughtful to turn the tv off so I could hear better. He explained my service and before and after very well. The lady at checkout was so kind and efficient. She even got up from behind her desk to walk me out to my car. I appreciate effort they took to go above and beyond. Left the place feeling like a VIP. I will only go to Stevens Creek Kia for all my service needs. Thnx guys!!

I had good experience with Hassan, Ali(Mo), Sirvan and Sheerin .These 4 persons are really kind and professional. Kia lost 2 stars because Manager did not give the best deal in first day and they tried to sell the car with almost 2x more expensive so I got better deal from another dealership and Stevens KIA beat them. I got almost half price after negotiating. I may lease or buy again here if they will not make the same mistake next time. I will update this review if they give me better service in during next 3 years First Update: They lost another 2 star since their customer service is awful, I used online chat several times and assistant told me they will call me asap, I chat with them and I never received any phone call from them after 11 days. I called to them and Patricia answered the phone. Her cellphone ringed 2 times and she put me on hold for answering her personal cellphone. I waited for 5 mins in first hold and I waited for another 5 mins in second hold and after 2 holds she asked me " How can I help you?" I answer, I did not received my leasing paperwork and statements so I do not know how to pay my monthly leasing. Patricia said Rob will call you asap after making me wait for 10 mins. So I got the same answer from Patricia after 11 days! and they are still saying they will call me, but They will not. I think it was a mistake to lease car here.

Bait and Switch Kia. Really unfortunate experience due to questionable sales practices. After not being able to come to an agreement at the dealer, the internet sales manager reached out to me and over a week of communication was able to present two deals that were close to my goal. Upon digging into the offers it was obvious the sales price was above my stated goal but they planned to use warranty offers to make it all work. After final back and forth I was willing to accept one of the offers to make a deal only to find out that their leadership after researching other dealer inventory further had decided to change the offer and raise the price significantly. "Until you sign the paper I have every right to do this." was the statement from the General Manager (who must be tired from responding to all of the similar reviews that reaffirm these practices). The experience truly was a shining example of why other dealerships with non-commissioned salespeople and on-line best and final prices are doing so well. In fact, there is a great dealership within 5 miles of this location I have used for service for years (I am a current Kia owner) and they do a great job, I suggest you go there and avoid Stevens Creek Kia and these type of bait and switch tactics.

Bait and Switch Kia. Really unfortunate experience due to questionable sales practices. After not being able to come to an agreement at the dealer, the internet sales manager reached out to me and over a week of communication was able to present two deals that were close to my goal. Upon digging into the offers it was obvious the sales price was above my stated goal but they planned to use warranty offers to make it all work. After final back and forth I was willing to accept one of the offers to make a deal only to find out that their leadership after researching other dealer inventory further had decided to change the offer and raise the price significantly. "Until you sign the paper I have every right to do this." was the statement from the General Manager (who must be tired from responding to all of the similar reviews online that reaffirm these practices). The experience truly was a shining example of why other dealerships with non-commissioned salespeople and on-line best and final prices are doing so well. In fact, there is a great dealership within 5 miles of this location I have used for service for years (I am a current Kia owner) and they do a great job, I suggest you go there and avoid Stevens Creek Kia and these type of bait and switch tactics.

Employees are accommodating and they have a very warmth office setting that will make the customer relax and easily deicide for the offers. It was a busy day but they make sure each customer is being handled in a friendly manner.