Maita Mazda

We came down from Redding to look at the Subaru, Kelly helped us with our new car and was incredible, he was friendly, courteous ,and professional and was a fast process .Thank you to vang so happy with my new car I definitely am going to tell everybody about maita Subaru and how awesome everyone is ⭐️⭐️⭐️⭐️ ⭐️ 🚙

I very recently purchased a certified used vehicle from this dealership, which supposedly underwent a 160-point inspection before it was sold to me. This was obviously not the case, as it was sold with a bad battery that died after 2 days of light, normal usage. They were good about replacing that under warranty, and they also fixed the alignment, which was pretty off. I had to take it back in today to have them take a look at the sound system, which has been fuzzy and distorted, but I wanted to make sure it wasn't user error before I called them about it. After a few hours, I received a call saying they updated the infotainment system which was two versions old (yet another item that should have been checked before it was sold) and that they couldn't hear any distortion. After spending $40 on Uber rides to get myself around, and spending gas money and time to try to bring this car up to their own standards for certified vehicles, on my drive home the distortion was still very present. I did my own diagnoses in five minutes at home, and figured out which speaker the noise is coming from, and I'm taking it back in tomorrow (to the chagrin of the service employee who helped me). I can't believe they're annoyed at me for wanting the car to be up to the standard that they advertise for their certified vehicles. No offers for gas or oil change vouchers, no apologies for the vehicle not being in the condition it was advertised, just lots of wasted time and money on my end. I love Mazda, but if Maita doesn't get it together, I won't be using the dealership for anything other than warranty service, and will not be purchasing another vehicle from them when it comes time to upgrade.

We paid cash for a Nissan Titan on October 11, 2019. The dealer knew we were moving to another state right away and had to have a new truck to move our belonging. A few months after moving we still had not receive the title, so we called. They said that they forgot to weigh the truck. So we had to drive 30 minutes away to get the truck weighed on our own dime (3 times) it is now June 2020 and we still do not have the title! When you pay cash for a truck you should be able to drive the truck, which we can't because it can not be registered without the title paperwork. So we have a nice driveway ornament at the moment.

Went into dealer with a pre-agreed quote with 0% financing. We confirmed multiple times over text and e-mail with the salesperson to ensure that the quote she was giving was including the 0% financing deal from the manufacturer. We make an appointment to work with that salesperson (A), and when we arrive, she's not available. She hands us off to another salesperson (B), who refuses to give that quote with the 0% financing, saying that quote is only available with standard financing. He brings over the original salesperson A over, and then she says "yes that quote is only available with standard financing"! I show salesperson A the multiple e-mails and texts that she sent me confirming the quote with 0% financing, and she said "I apologize, I must've made a mistake." The manager would not honor the quote either, even though when we were texting, she mentioned the sales manager was right there with her. They tried to brush it off as a misunderstanding or a mistake, even though they confirmed multiple times that they could do that price with 0% financing. Either salesperson A was lying to me, or she was grossly negligent in reading her potential customer's requests. I wasted my afternoon driving to the dealer and talking with them. Horrible experience, and would never do business with Maita Mazda again.

This dealership is a great place to buy your new Mazda! Sergey, my salesman, was especially helpful, knowledgeable, and very patient. He went through all the details on how to use the car's many features and knew the answers to all of my questions. One very important thing: they didn't try to sneak any additional charges into the contract after we agreed on the price. Most car dealerships that I have bought from do this, but not Maita Mazda. This is one place that is thinking long-term and working to create a solid reputation and many happy, returning customers!