Maita Mazda

(4.8) 261 reviews

Dealer on Cars.com since September 2016

Currently in stock!

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Today's Hours

Sales 8:30 AM - 8:00 PM
Service 7:30 AM - 6:00 PM
Mon 8:30 AM - 8:00 PM
Tue 8:30 AM - 8:00 PM
Wed 8:30 AM - 8:00 PM
Thu 8:30 AM - 8:00 PM
Fri 8:30 AM - 8:00 PM
Sat 9:00 AM - 8:00 PM
Sun 9:00 AM - 7:00 PM
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed

Reviews

4.8
261 lifetime reviews. Includes reviews of Maita Mazda from DealerRater.com
  • Best car buying experience by far

    Maita Mazda Was the best dealership we had ever bought a car from. Our sales person and sales manager were so friendly and easy to speak to. They hel

    ...

    ped us buy just what we needed at a price we were comfortable with without feeling pressured. I will be referring all my friends and family here for sure.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

  • Dealer wouldn't honor quote we had previously Agreed on.

    Went into dealer with a pre-agreed quote with 0% financing. We confirmed multiple times over text and e-mail with the salesperson to ensure that the q

    ...

    uote she was giving was including the 0% financing deal from the manufacturer. We make an appointment to work with that salesperson (A), and when we arrive, she's not available. She hands us off to another salesperson (B), who refuses to give that quote with the 0% financing, saying that quote is only available with standard financing. He brings over the original salesperson A over, and then she says "yes that quote is only available with standard financing"! I show salesperson A the multiple e-mails and texts that she sent me confirming the quote with 0% financing, and she said "I apologize, I must've made a mistake." The manager would not honor the quote either, even though when we were texting, she mentioned the sales manager was right there with her. They tried to brush it off as a misunderstanding or a mistake, even though they confirmed multiple times that they could do that price with 0% financing. Either salesperson A was lying to me, or she was grossly negligent in reading her potential customer's requests. I wasted my afternoon driving to the dealer and talking with them. Horrible experience, and would never do business with Maita Mazda again.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does not recommend this dealer

  • Dealer wouldn't offer me the quote we agreed on

    Went into dealer with a pre-agreed quote with 0% financing. We confirmed multiple times over text and e-mail with the salesperson to ensure that the q

    ...

    uote she was giving was including the 0% financing deal from the manufacturer. We make an appointment to work with that salesperson (A), and when we arrive, she's not available. She hands us off to another salesperson (B), who refuses to give that quote with the 0% financing, saying that quote is only available with standard financing. He brings over the original salesperson A over, and then she says "yes that quote is only available with standard financing"! I show salesperson A the multiple e-mails and texts that she sent me confirming the quote with 0% financing, and she said "I apologize, I must've made a mistake." The manager would not honor the quote either, even though when we were texting, she mentioned the sales manager was right there with her. They tried to brush it off as a misunderstanding or a mistake, even though they confirmed multiple times that they could do that price with 0% financing. Either salesperson A was lying to me, or she was grossly negligent in reading her potential customer's requests. I wasted my afternoon driving to the dealer and talking with them. Horrible experience, and would never do business with Maita Mazda again.

    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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Service & Repair

Service Reviews

4.8

6 lifetime reviews of the Service Department.
Includes reviews of Maita Mazda from DealerRater.com

  • Customer service

    First time to service my Outback at Miata., certainly won't be the last. My service advisor was Matthew Cole, and he took the time to call me during

    ...

    the day to let me know that the safety check exposed nothing to worry about. My vehicle was serviced, inspected, and had two recall issues dealt with, all in one day. Kudos to Maita and especially Matthew for making the experience easy.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair

  • The service department

    I bought a certified pre-owned 2015 sti from them back in February. The sales team was great. But I'm really impressed with the service department. I

    ...

    bought new rims and tires for my sti and the tire shop that was installing them came across lug nuts that wouldn't come off. I called the dealership and they put me in touch with Ben in service. I told him my situation and he said that they had put new tires on the car when it was traded in and couldn't understand why so many lugs nuts were not coming off. He asked me to bring the car in and they would replace the bad studs free of charge. Don the parts guy had to scramble around other dealerships to find more studs because they didn't have enough in stock. They replaced 6 studs free of charge. Thanks service department.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since September 2016

Maita Mazda
2410 Auburn Blvd Sacramento, CA 95821
New (916) 999-1744
Used (916) 993-5643
Service (888) 353-5402
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