Audi Northlake

Reviews

4.6
(120 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Thank you!

I ordered a new Audi through Audi Northlake. I worked with Mattasyn and she made the process very enjoyable so far. I cannot wait for my Q3 to get here!

Dealer response

Thank you, Reagan! We can't wait for your Q3 to come in either! :) Let us know if you have any questions along the way. We look forward to seeing you soon! Kristen Bowen General Manager (704) 379-8300

5.0

Thank you Michael and Matt! Service super heroes!

I can’t say enough good things about the customer service at Audi Northlake! My car broke down on a road trip as I was moving from Pennsylvania to Georgia and I was totally stuck and on a timeline. Michael and Matt in Service prioritized my car knowing my situation and had it repaired immediately. I can’t thank them enough! I may even drive up to NC to buy my next car from this dealership, that is how impressed I am with their service!

Dealer response

Kasey, thank you for sharing! While your visit was unexpected and stressful, I'm so happy to hear that Mike and Matt were able to take such great care of you. We're more than happy to assist with service or the purchase of a new Audi whenever you are ready! :) Good luck with the rest of your move! Kristen Bowen General Manager (704) 379-8300

5.0

Great service!

Always get great service from Audi Northlake. Michael Estrada was especially helpful at my visit on 3/16/2022. Have and will continue to recommend Audi Northlake to others.

Dealer response

Thank you so much, Nelson! I am so happy to hear that you've had great experiences with Mike from our service team. If there is anything additional that we can provide, please do not hesitate to reach out! Kristen Bowen General Manager (704) 379-8300

5.0

Michael Estrada is our go to Person always ready

Our service and repairs always have been done with great attention to detail all the i and t are crossed. A clean and very organized place for service

Dealer response

Thank you, Rob and Susan! I am pleased to hear that you had a great service visit with Mike. Please reach out if we can answer any questions or assist further! Kristen Bowen General Manager (704) 379-8300

5.0

Great experience

Stephanie Johnson was great. She was very personable and made sure that I was informed and comfortable with my service. I lover how professional she was and how she checked in periodically with updates. I will look for her the next time I need service done.

Dealer response

Thank you, Chantrice! I am pleased to hear that you had such a great service visit with Stephanie. Please reach out if we can answer any questions or assist further! Kristen Bowen General Manager (704) 379-8300

5.0

I love my Q5

I purchased my Q5 a few months back from Audi Northlake. Mattasyn helped make the process very easy and has been very helpful even after the purchase of my Audi.

Dealer response

Thank you, Ms Sowers! I am pleased to hear that you've had a great experience with Mattasyn. Please reach out if we can answer any questions or assist further! Kristen Bowen General Manager (704) 379-8300

5.0

great experience!

Had a great experience with Daphne. I would definitely recommend working with her. She was very knowledgeable and knew a lot about the car! We purchased an Sq5. Black with black interior!

Dealer response

Thank you for your feedback, John! We're so glad that you had a great experience with Daphne during the purchase of your SQ5. Please reach out if we can answer any questions or assist further! Kristen Bowen General Manager (704) 379-8300

5.0

Very helpful

Mattasyn helped answer all the questions I had about the Audi A5 and let me test drive. It drove better than I had hoped! I have been eyeing up the A5 Coupe for quite some time now. I will definitely purchase my A5 from Audi Northlake!

Dealer response

Thank you, Melanie! I am pleased to hear that you had such a great visit with Mattasyn! We look forward to seeing you in an A5 Coupe very soon! :) Kristen Bowen General Manager (704) 379-8300

5.0

Great experience

Went in to test drive a Q5 Sportback. I was very well taken care of and enjoyed my experience from start to finish. Rhyle was very helpful in answering all of my questions. I gained a lot more going into the dealership than I have from the internet. Very thankful for their time.

Dealer response

Thank you so much, Frank! I am pleased to hear that you had such a great visit with Rhyle during your visit. Please reach out if we can answer any questions or assist further! Kristen Bowen General Manager (704) 379-8300

5.0

Audi Q3

I love my new Q3! Thank you Mattasyn and Audi Northlake for a smooth and easy process. I will be back in a couple years fo my next Audi

Dealer response

Thank you so much, L Smith! I am pleased to hear that you had such a great visit with Mattasyn during the purchase of your new Q3. We look forward to seeing you again! Kristen Bowen General Manager (704) 379-8300

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