Reviews
Routine Maintenance. Great service and nice facilities. Kept informed of progress and any issues found. Always knowledgeable service team. Easy to make appointments at convenient times.
Routine Maintenance. Great service and nice facilities. Kept informed of progress and any issues found. Always knowledgeable service team. Easy to make appointments at convenient times.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Stan, thank you for taking time to leave us a 5-star review and giving our team the opportunity to service your Audi. We appreciate your feedback and look forward to being of assistance again. Have a great day! Kristen Bowen General Manager (704) 379-8300
Excellent communication and service - thank you! Would highly recommend to anyone - especially when the car is under warranty.
Excellent communication and service - thank you! Would highly recommend to anyone - especially when the car is under warranty.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
MHuckabee, thank you so much for taking the time to share about your recent service visit with Clara. We are so happy to receive your 5-Star rating and look forward to sharing your positive feedback with our team. Thank you for trusting us with your Audi and for being part of our Audi Northlake family! Kristen Bowen General Manager (704) 379-8300
From start to finish, my experience with Audi of Northlake was absolutely exceptional. I officially closed on my purchase this past Saturday, September 26, 2026, and I truly could not have asked for a smoother process. Jeremy, David, James, Kendall, & Dave all played a part in making my purchasing experience incredibly easy and hassle-free. Every question I had was answered, helpful suggestions were provided along the way, and the entire transaction felt organized, transparent, and seamless from beginning to end. It was simply a clean, straightforward deal, and there is honestly nothing I would change about the experience. This was actually my second purchase from this location, and once again, they delivered 10/10 service. The level of professionalism, communication, and customer care is exactly why I continue to return. I’m sure I’ll be back again in the future when it’s time for another purchase, but until then, Audi of Northlake will always be my top recommendation when it comes to the Audi brand. Hands down, an excellent experience!
From start to finish, my experience with Audi of Northlake was absolutely exceptional. I officially closed on my purchase this past Saturday, September 26, 2026, and I truly could not have asked for a smoother process. Jeremy, David, James, Kendall, & Dave all played a part in making my purchasing experience incredibly easy and hassle-free. Every question I had was answered, helpful suggestions were provided along the way, and the entire transaction felt organized, transparent, and seamless from beginning to end. It was simply a clean, straightforward deal, and there is honestly nothing I would change about the experience. This was actually my second purchase from this location, and once again, they delivered 10/10 service. The level of professionalism, communication, and customer care is exactly why I continue to return. I’m sure I’ll be back again in the future when it’s time for another purchase, but until then, Audi of Northlake will always be my top recommendation when it comes to the Audi brand. Hands down, an excellent experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nicole, congratulations on your new Audi! Thank you so much for returning to Audi Northlake for your second purchase. We are so grateful for your kind words and your shout-out to Jeremy, David, James, Kendall, and Dave. Hearing that your transaction was smooth, transparent, and hassle-free is the best compliment we could receive. Thank you for your wonderful recommendation and your continued loyalty. We look forward to serving you again! Kristen Bowen General Manager (704) 379-8300
Cheyenne was very professional and pleasant to work with. Love the atmosphere of Audi Northlake all around!
Cheyenne was very professional and pleasant to work with. Love the atmosphere of Audi Northlake all around!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
DogLover, thank you so much for taking the time to share about your recent service visit at Audi Northlake. We are so happy to receive your 5-Star rating and will share your positive feedback with Cheyenne and our team. We look forward to taking care of you and your Audi for many miles to come! Kristen Bowen General Manager (704) 379-8300
Ray was a great sales person with lots of information and no pressure! He helped me pick the perfect car!
Ray was a great sales person with lots of information and no pressure! He helped me pick the perfect car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeanna, thank you for another great review! We’re so glad to hear that Ray provided you with helpful information and a no-pressure experience. We appreciate your business and hope you’re enjoying your new car! Kristen Bowen General Manager (704) 379-8300
Evan was exceptional to work with. He provided outstanding customer service. He is attentive, professional, and takes the time to listen carefully to my concerns and answer all of my questions. I highly recommend this company.
Evan was exceptional to work with. He provided outstanding customer service. He is attentive, professional, and takes the time to listen carefully to my concerns and answer all of my questions. I highly recommend this company.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Lisa, we're happy you found our staff to be so supportive during your experience here at Audi Northlake. Please don't hesitate to reach out if there's anything additional we can do for you.
Michael is an exceptional service advisor who consistently provides outstanding customer service. He is attentive, professional, and takes the time to listen carefully to my concerns and answer all of my questions thoroughly. He is always welcoming, courteous, and friendly whenever I come in for service, which makes the entire experience comfortable and stress-free. I truly appreciate his dedication and professionalism and would highly recommend Michael to anyone looking for an excellent service advisor.
Michael is an exceptional service advisor who consistently provides outstanding customer service. He is attentive, professional, and takes the time to listen carefully to my concerns and answer all of my questions thoroughly. He is always welcoming, courteous, and friendly whenever I come in for service, which makes the entire experience comfortable and stress-free. I truly appreciate his dedication and professionalism and would highly recommend Michael to anyone looking for an excellent service advisor.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Abby, thank you so much for taking the time to share about your recent service visit at Audi Northlake. We are so happy to receive your 5-Star rating and will share your positive feedback with Mike and our team. We look forward to taking care of you and your Audi for many miles to come! Kristen Bowen General Manager (704) 379-8300
Ben Lafferty was great to work with! He was very informative on the vehicle and answered all my questions & was very patient with me!
Ben Lafferty was great to work with! He was very informative on the vehicle and answered all my questions & was very patient with me!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jamie, thank you so much for taking the time to share about your experience at Audi Northlake! We are thrilled to hear that Ben provided you with a 5-star experience. We appreciate your feedback and look forward to serving you again in the future. Have a great day! Kristen Bowen General Manager (704) 379-8300
Brendin was great in helping my wife purchase her Audi Q8. I would strongly recommend Brendin if you are looking to purchase a car from Audi Northlake.
Brendin was great in helping my wife purchase her Audi Q8. I would strongly recommend Brendin if you are looking to purchase a car from Audi Northlake.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
John, thank you so much for your 5-star feedback! I'm glad to hear that Brendin took great care of you during your visit. Please let us know if we can answer any questions for you or if we can provide you with any additional assistance. We look forward to serving you again! Kristen Bowen General Manager (704) 379-8300
My wife and I were in the market for a new vehicle, we found one online and decided to take a drive to the dealership on Saturday morning. We were met by David Belle-Williams. He was excellent, processional, personable and not high pressure. We took a test drive with David. He answered all our questions and was very knowledgeable and was able to quickly answer all our questions. Daphne (manager) was great as well as Maddie, showing us all the electronics in the vehicle. The environment while we waited for our car to be ready was relaxing and everyone was so friendly. You can tell that Hendricks is a great place to work.
My wife and I were in the market for a new vehicle, we found one online and decided to take a drive to the dealership on Saturday morning. We were met by David Belle-Williams. He was excellent, processional, personable and not high pressure. We took a test drive with David. He answered all our questions and was very knowledgeable and was able to quickly answer all our questions. Daphne (manager) was great as well as Maddie, showing us all the electronics in the vehicle. The environment while we waited for our car to be ready was relaxing and everyone was so friendly. You can tell that Hendricks is a great place to work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!