Audi Northlake

Johan is the guy you want to speak with if you get your car serviced here, I had a few issues with my car he helped me understand what was going on and gave me a reasonable timeline to get it fixed

Had the pleasure of working with Johan, he helped me out by breaking down all the needs of my vehicle and what needs to be done to keep my car running smooth

We purchased our 2017 Q5 at Audi Northlake in January 2021. The service they have provided us during the past four years has always been outstanding. Recently, after a two-part Oil Consumption Test, it was determined the pistons needed replaced. Fortunately, our car was still under warranty. Our Service Advisor, Michael Estrada, was wonderful. He provided us with a car and kept us informed during the time of repair, which made for a positive experience. The Service Manager, Matt Woods, and his team did an outstanding job. Thank you to all. We are always pleased with the service you provide. Rob and Susan

I recently leased a new car from Audi Northlake and had an outstanding experience working with Rhyle Scott. From start to finish, Rhyle was wonderful to work with—transparent, knowledgeable, and thorough in explaining every detail. He made the entire process incredibly easy and stress-free, which I truly appreciated. I would most certainly recommend him to anyone looking for a smooth car leasing experience and would gladly work with him again in the future. I’d also like to give kudos to Sean Fairman for his assistance throughout the transaction. His support and professionalism made everything even more seamless. Thank you both for your exceptional service! This was my second transaction with this dealership and will always go back to them over any other Audi dealer in my area.

I had the pleasure of working with Charles during my recent service appointment at Audi, and I cannot speak highly enough of the experience. From the moment I arrived, Charles went above and beyond to ensure that both my car and I were well taken care of. He was incredibly knowledgeable and took the time to thoroughly explain the services my vehicle needed. I never felt rushed, and he made sure all my questions were answered in detail. His professionalism, patience, and clear communication gave me complete confidence in the service being provided. What stood out most was Charles' personalized approach. He made sure I was comfortable throughout the entire process, offering updates as needed and checking in to ensure I was satisfied. It’s rare to find someone who truly cares about providing exceptional customer service, and Charles exemplified that. My car is running perfectly now, and I feel confident in the work that was done. I truly appreciate Charles' dedication and the care he showed both for my vehicle and my experience. I will definitely be returning to Audi for future service, knowing that I’m in such good hands! Thank you, Charles, for making this service visit a smooth and stress-free experience. Highly recommend!

My Advisor is the best! I will travel past other dealerships just to have him help me with my car.

I endured unfortunate circumstances, having my car stolen and eventually totaled. I tried to mentally prepare for the stressors of searching for another vehicle unexpectedly. Thank goodness that I met Rhyle Scott. He made this the smoothest process and put me in the vehicle that I wanted. From start to finish, I felt heard and that meant so much at a time like this. I couldnt recommend him and this service enough. 10 stars easy if I could!

It was the worst experience in buying a car. The salespeople were arrogant, lied to me and would not honor my requests for information.

I always service with Audi Northlake. Brad does an exceptional job each and every time. Thank you

Great service. Great facilities. I waited while my vehicle was serviced. I needed to have two tires installed in addition to maintenance. Brad here did a great job of keeping me updated during the process.