Crest INFINITI

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
23 lifetime reviews.

Read reviews that mention:

  • 5.0 out of 5
    December 13, 2020

    I've been coming to this dealership for over 18yrs and have had excellent service each visit. I would definitely recommend this dealership to my friends.... So glad they have a women service adviser now too!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Our reputation is one of our top priorities. Your positive review is what we are always striving for!

  • 5.0 out of 5
    October 15, 2020

    I was greeted immediately upon arrival. Throughout the service process I was informed of the cost repairs and additional work that needed to be performed.... Very attentive and personal service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your positive feedback, from all of us here at Crest INFINITI!

  • 2.0 out of 5
    October 5, 2020

    Facilities are nice but the service is horrible. We had to reschedule the service appointment multiple times. I have only had one good service appointment... since purchasing the vehicle. The work that was done was good, but over priced for a basic oil change, inspection and air filter change.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    T.J., thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry y...ou didn't receive that. Please contact James Saliva at Jsaliva@crestinfiniti.com at your earliest convenience.

  • 1.0 out of 5
    September 4, 2020

    HORRIBLE EXPERIENCE!! Lot of unnecessary back and forth with managers. Was lied to on more than one occasion. AFTER the vehicle was sold I was told they... lost the second key for it, my car has no tire sensors, inside crack in headlight and tail light. All they wanna do @ Crest Infiniti is hard sale. Still haven't even recieved a follow up call to even see how they could rectify the situation. (Keep in mind this was a 2017 MERCEDES AMG C63 that I paid CASH for). All in all this dealership DEFINITELY forgot customer service, refuses to be honest and upfront with customers, and basically do NOT do good business at all. I would NOT recommend this dealership to anybody!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Patrick, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want custome...rs to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Jimmy Hendrix at Jhendrix01@crestinfiniti.com at your earliest convenience.

  • 5.0 out of 5
    August 26, 2020

    Troy has been my advisor and he takes care of my vehicle really good. Before Troy it was Nolan and he was good too, but sad he quit. My advice to Crest,... don't change service advisors frequently, keep them happy, keep them long.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your positive feedback, from all of us here at Crest INFINITI!

  • 5.0 out of 5
    August 24, 2020

    I have been using Crest Infinity service for many years. Casey has always been my advisor and is willing to go above and beyond. She is honest and dependable.... She treats me like family. Grateful I found someone I can trust with my car repair needs.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your positive review!

  • 5.0 out of 5
    August 4, 2020

    Can’t say enough about the wonderful service we always receive. Great job to everyone. Highly recommend Crest to anyone looking to be treated like family.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Our reputation is one of our top priorities. Your positive review is what we are always striving for!

  • 5.0 out of 5
    August 4, 2020

    I usually dislike the whole service experience. Everything at Crest was top notch. From my advisor Casey to the online communication, all the way through... payment and pick up. Glad I chose Crest.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your positive feedback!

  • 5.0 out of 5
    June 5, 2020

    Facility was sparkling clean and safe and in compliance with COVID-19 standards. My advisor was very attentive and helpful in explaining details of services... needed for my vehicle.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your positive feedback!

  • 1.0 out of 5
    November 20, 2019

    There whole Service Department is a Joke and all they want to do is Con Infiniti Customers out of there hard earned $$$$. I have noticed that they give... different service / attitude towards there Non white customers. They won't help you if you don't have there own Generic Service Contract. I dealt with Kevin H / Managing Business Manager and Randy / Service Director. They wanted me to pay to replace my tire even though I have a Service Contract for Tire protection. Randy, said since it takes 2/4 weeks to get reimburse by contract provider they want me to pay for tire now and I can get reimburse later. It's just an accounting issue. Run Flat Tires cost $400 each. As I am walking away there whole service Department bust out laughing at me, like they ran some Indian Guy off. They must feel better about them self for doing that. I have never witnessed anything like that in a place of business and I have been in USA for 30yrs. So 8/9 white guys bunch up together and run me off there place of business. If you are Indian / Hispanic / Asian / African I would reccomend that you stay away from this place. They are so Rude and unamerican. I must become white to come there if I need service on my vehicle otherwise they won't help..

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    5 people out of 6 found this review helpful. Did you?
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