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Parkway Family Kia

(539 reviews)

Reviews

(539 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service. finished before scheduled time

Everyone was very friendly, knowledgeable, and courteous. Great job. thumbs up. Ms. Miller is very pleasant to work with. I will continue to deal with your dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Nice people, great job

Having a good car owner experience goes beyond day one. It is in long-term that the actual cost of having a car shows up. So far, I have had very good experience with Parkway Family Mazda and Kia. I appreciate the kindness of service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Russell Wells

I have known Russell Wells for over 20 years. I can say I will continue to work with Russell as long as he is in the car business. He was instrumental in my purchase of a CX-5. He works next door at Kia but took the time to introduce me to the key people at Mazda. Thank you Russell.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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KIA Soul 2024

Outstanding service from begin to end. Second KIA bought from this dealership. Jennifer was our sales person and she went above and beyond. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Thank you!

I'm making frequent road trips from NY to Houston to take care of a passing in the family, and my new Telluride was overdue for an oil change.... Parkway got me in on the spot. The service was perfect, professional, and the staff kept me informed throughout the process. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service

Everything went well and Kaci always has a very helpful demeanor and offers assistance even where not required. She is definitely your best service technician by far and has the experience and knowledge to back it up

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Parkway family Kia is Family to me!

This dealership should win an award for best overall of service customer service friendly staff on time repairs and appointments. And their name says it all “Family” Parkway Family Kia is the dealership I bought my car At because of the availability of the one I wanted but I don’t live anywhere near kingwood however when I tried to service my car near me, I was sadly disappointed with my experience so I will happily take the extra time to drive to kingwood and let Lindsay or anyone else there take care of me, and offer me an Uber ride back home and then pick me up when my car is ready whereas the other dealership only offered up to a 15-20 mile ride and I believe over charged me on top of that limit for a ride . So as a former bmw owner also I would like to say again this Kia dealership surpasses all expectations you should have for a great dealership! Even bmw couldn’t do that. Thanks parkway family for making me always feel welcome just like family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service tech

First time at this dealership. CJ the tech was kind, funny and extremely informative. Once the service was completed he explained everything that was done and the items that may be needed at the next scheduled maintenance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good job

Mc did a amazing job . No hassle no wasting my time . He is top notch . The facilities were very clean. Everyone was very helpful. I would recommend this dealership to anyone who is looking for a no hassle experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Sales Team

I was very pleased with the dealings of TJ and Todd during the leasing process of Kia EV6. Once my car was fully charged they came to drop the car at my house. Finance was very quick and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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