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Palmen Kia of Kenosha

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,612 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,612 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Palmen Kia of Kenosha from DealerRater.

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Grrrrrrreat Service. I’m happy

Everyone gave me a good service and they were very polite. I want to give thanks to Mario and Jonathan Ayala because they helped me find the car that I was looking for. :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service

I was there just under one hour. Customer service was high. Waited for my car to be finished. Customer Rep kept me updated continually as to the progress. The only thing that could have been better would have been to not have my front driver seat so totally changed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great communication and smooth purchasing process

We really enjoyed working with Larry and the whole palmen team made the process of purchasing our new Telluride go extremely smooth. Everything was in order when we showed up to pick up vehicle and described exactly as described

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent

My appointment was easy to schedule. When I arrived the service was prompt . The service staff explained what was being done and inquired if I had any questions. After the service was completed, my car was washed and returned to me. Job well done. I purchased my KIA here and I would not take it anywhere else for service. I am always satisfied when I bring it here for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Helpful service

The staff was very friendly and didn’t mind answering any questions I had or going into detail to explain exactly what I’m purchasing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Too slow, as we were told we had "no appointment"

Service clerk was friendly, as were all personnel. Don't know why appointment was not on file when I had a confirming email.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Wonderful people to work with

I was really impressed by how easy it was to work with Jonathan Ayala. He was an excellent salesman. I will definitely return to work with him in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Outstanding service and staff

Everyone was super friendly and helpful! These guys really know what they're doing and will get you an amazing deal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service, and quality pre-owned vehicles

From the test drive to financing the whole experience was wonderful. Hans was a great and relatable employee to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Quick oil change

Charlotte was very friendly! Also the waiting area and bathrooms were spacious and clean, a huge plus if you stay and wait at the dealerships during your cars oil change

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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