Riverside Hyundai

We purchased our 2nd vehicle in four years from Riverside Hyundai this weekend, Great service!

They were great service was great sales man was top of his game Roger is the man

Service is always excellent. This is the second Hyundai I have bought from this dealer. I come here for all my service and needs for my car appointment making is easy and their Customer Service reps are fantastic.

Thank you very good business everything went perfect I buy many cars from the same shopping center and this place I have what I need information and very good experience with every one

We have been loyal customers of Riverside Metro Auto Group since moving to Riverside, and over the years we’ve completed several transactions here. My wife initially leased a Nissan Leaf, I drove a Tiguan, then she upgraded to an Ioniq 5 while I moved into an ID.4. Most recently, my wife leased a brand new 2026 Ioniq 5. I typically handle my deals via email or text due to a busy schedule by choice and I truly appreciated working with Raymond. He understood my situation, was accommodating, and made the entire process seamless by communicating with me through text. We agreed on pricing and terms ahead of time, which made things efficient. Our experience was something to remember. I think what we can rescue out of this experience is working with salesman Raymond. I will be brief in my review. We arrived at the dealership, we encountered unexpected issues. There were complications on our end related to my wife’s credit application which she forgot to unlock, but despite that, we had a clear: three months of no payments and a fixed monthly rate. When we met with the finance representative, Adam Sahawneh, the numbers presented did not match our agreement, and we decided to leave. As we were leaving, another staff member encouraged us to come back and work things out (wish I can remember his name) After regrouping—especially considering my wife was already annoyed and upset. For this my wife is an EMT she works a 12 hour shift and she is a nurse student. So for everyone that can relay. She was done for the day. and is student. We returned and reached an agreement again. We finalized the paperwork and left believing everything was settled. The following day, we were contacted by Adam and told we needed to sign a new contract. This was concerning, as both parties had already signed a dealer agreement. Which in my understanding is a legal document. I am not a lawyer so please I shout to all the attorneys to enlighten me. Then I asked to speak with the General Manager, Gil Qaqish, the conversation was cut throat and unfortunately unproductive. We spoke for less than 2 minutes and I can say, how in the heck did he become a GM? I was told firmly that I needed to sign a new contract or return the vehicle immediately. There was no effort to discuss or resolve the situation collaboratively. Sir, I have been pushed around by people like you. You are just another bully on the bunch nothing else, nothing more. I did not appreciate you talking down on me. You need more training in how to treat clients and your own employees. As a fellow leader we are here to coach and teach. Not to threat and command with fear. At that point, trust became a major concern for my wife and I. Raymond, however, stepped in once again. He listened, showed empathy, and genuinely tried to help. He worked to renegotiate terms on our behalf and ultimately presented a revised offer. While it was not identical to the original agreement (changing from three months to one month of no payments), we appreciated the effort and decided to move forward. If it were not for Raymond, we would have walked away entirely. In summary, the Hyundai Ioniq 5 is an excellent electric vehicle, and we are happy with the car itself. However, our experience with finance and management was disappointing and impacted our trust. If you choose to visit this dealership, I highly recommend working directly with Raymond, as he was the one consistent professional who made a positive difference in our experience.

Willing to work with you on getting a deal that suits your needs, they're very patient and willing to go over multiple options and questions you may have.

I have purchased 5 Hyundai’s for myself and Family. From the point of sales with Dasan Knight to the 10 ears of excellent customer service from David Ruiz, Every interaction has been excellent. Riverside Hyundai cares about their customers.

Service on my recall was fast and efficient would highly recommend them to anybody that needs service to be done on their vehicle

Worked with me when my car was totaled. This is our 4 vehicle thru your dealership. Penelope Lebow

I had such a great experience with Riverside Hyundai, specifically Feras who went through the process fast and gave us the best deal out there. Will recommend to others to come to this location.