Reviews
Write a reviewThey couldn’t or wouldn’t fix a problem with the power...
They couldn’t or wouldn’t fix a problem with the power outlet in my Ram 1500. I told them the problem and was told they would get back to me. That was 3 weeks ago and I still have heard nothing. It’s a warranty issue so I’m sure they’d rather work on things that bring in money. After buying 4 vehicles from them I thought they’d treat me with at least a little respect.
Awesome experience when purchasing my jeep. The service...
Awesome experience when purchasing my jeep. The service department is usually pretty good. I’m definitely satisfied with my jeep purchase.
I would give them zero stars if I could. We made an...
I would give them zero stars if I could. We made an appointment to have our Jeep looked at on Friday. We heard nothing that day. We called them the next day only to learn that they had not even looked at our Jeep yet. Once they did, they found quite a bit wrong that would be covered under our extended warranty. But, it was now Saturday (because they didn't look at it at our appointment on Friday) so they couldn't get approval from the warrant company until Monday. We had to go the entire weekend without a car and then on Monday, they could not get a rental car for us (covered under our warranty) until late afternoon. I expect better customer service than this. This will be our first and last car from Victory.
Had a vehicle that needed warranty work. Contacted...
Had a vehicle that needed warranty work. Contacted Winston who helped me get going in the right direction. Blake in the service department kept me very well informed and updated throughout the warranty process. While waiting on the repairs to be completed decided to purchase a new Gladiator. Worked with David and he was able to square me away. Excellent service from all 3 people. Definitely recommend then if you need service on your vehicle or looking to purchase.
We just bought a Pacifica from Victory Chrysler. After...
We just bought a Pacifica from Victory Chrysler. After some negotiation we finally agreed on a good price for the van and for our trade. Collin Garvin did everything he could to make the experience as smooth as possible given the circumstances. I’ll be back when it’s time to trade my Ram for a newer model.
Service and recall work
Oil change tire rotation and recall replacement took 3 hours plus all four of my tires psi are only 28 or 29 psi how can you do a proper balancing with low air pressure in the tires the paperwork says tires were checked not a satisfied customer 😑
Great sales and follow up by sales associate Ernie Vila -...
Great sales and follow up by sales associate Ernie Vila - very personable. Appreciated the selection of new and used vehicles available for purchase Will definitely check out your service department in the near future.
Why I bought from Victory Chrysler - Dodge - Jeep
My wife Lori and I recently bought a Jeep Wrangler through Victory Chrysler-Dodge-Jeep. We worked through the Internet Sales Manager, Todd Shaw and then one of the salesman, Randy Hughes. We had top notch service. I highly recommend this dealership. They made two excellent hires in Todd and Randy. They are both customer service driven and on their game. I appreciate their humility and their ability just to be authentic human beings. I know that this industry has been greatly effected by COVID-19 but our transaction went well and their follow-up was excellent. I look forward to referring friends and family to these two and knowing that they will be treated well and that they will get a vehicle at a fair price. My hats off to Randy and Todd, you guys were great to work with. Thanks!
I had a fantastic experience at this dealership. Rusty...
I had a fantastic experience at this dealership. Rusty Holmes was amazing and helped me find the perfect car for me. He was accommodating and made sure I got the best customer experience.
Remarkable Dealership & Saleman
Thank you, Brent Wright & Victory CDJR, you made purchasing a used vehicle sight unseen so remarkable from over 270 miles away. From the very first contact via text, phone conversations, to sending an awesome walk-around video, even answering all my text questions at 6:45 in the morning. I felt very confident that I was purchasing a quality used vehicle. You made the paperwork so easy, sending a link to complete the financing application prior to arrival and having everything ready upon arrival after a 5-hour drive and another 3 hours before completing my days’ journey. I love the 2019 Jeep Grand Cherokee Limited; it is perfect, everything I imaged from the information you provided and look forward to enjoying for many years. I will definitely keep you and Victory CDJR on the A-List for myself and anyone else looking for a new or used vehicle. You were wonderful to deal with and I appreciate all that you did.