Classic Kia

We are from Wisconsin and heard about Classic Kia and more specifically Pedro Fuentes from a colleague/friend. We made the 55 mile drive after texting with Pedro and making an appointment. He had a Telluride for us to test drive waiting and we went over features in that vehicle as well as other models of Telluride. We never felt pressured to cut test drive or questions short. We decided to put down deposit and order 2022 Telluride SX. Pedro was upfront in how long of a wait before delivery with a ballpark estimate of time. He contacted us when Kia had a temporary shut down of factory as well as any updates. When we picked up vehicle he spent a lot of time with us in the car going over different features and helped us set up a few. We can’t speak more highly about the care we received from him. Yoshi in finance and a gentleman who was shadowing/training with him were wonderful also. Given how far away we live (50 miles one way) we probably won’t be coming for service but we wish we could.

I had an outstanding experience with Kia service department, everyone was very friendly and helpful. My duration for service on my car was shorter than expect! Thank you Classic Kia for amazing service!

Follow up to my recent "missing spare tire and jack" issue with Service "Manager" Mike Flament; I really should have read some of his reviews prior to submitting my own! Mr. Flament has several very poor reviews similar to mine. What's surprising here is that by continuing to employ Mr. Flament despite the way he treats customers, Classic Kia is clearly disinterested in customer satisfaction which is extremely unfortunate.

Absolute worst service department in all of Lake County. My daughter's Kia Soul had a recall on the engine, and unfortunately after keeping her vehicle for over two weeks, it was returned to her with the full spare tire and jack missing. Of course, she did not realize it was missing until yesterday when she got a flat and needed the spare. The recall work was completed in July. I happen to be an automotive sales professional in Lake County as well, and on the recommendation that the service manager Mike Flament was a "nice guy" I rang him up hoping to discuss and looking for a professional concerns. I simply explained that the car was purchased within a year, it most definitely had a spare tire and jack in the car at the time of purchase. The car had never been out of my daughter's possession (other than quick oil changes and car washes) other than during the recall work preformed at Classic Kia. I explained to Mr. Flament right from the start of my conversation that I was not accusing anyone of anything, that given the ongoing auto industry market conditions, not only are new and used cars in high demand, so too are parts and during this crazy market, I have no idea what happened, but that I would surely appreciate professional courtesy pricing on a new spare tire and jack or the like. Mr. Flament was extremely defensive at the onset, a terrible listener, and kept circling the conversation around to accusing me of accusing them of stealing. Personally, I would never accuse anyone of stealing without concrete supporting evidence. In fact, I prefaced the conversation with "I am not accusing anyone of anything.....but this is what happened..." Again, Mr. Flament had a patent answer he was sticking to and my words were of no interest to him. However, he did say he would "look in the back to see if we have her spare tire laying around and will call you back." Which he did, and even more unprofessional and confrontational than during our first phone conversation Mr. Flament stated he spoke with the service tech who worked on my daughter's car and he says he didn't touch your daughter's spare tire, and he's worked for me for over 20 years, I believe him, and he doesn't have it. Well, again Mr. Flament, I do know the inner workings of a dealership and I know that several other people have access to a customer's vehicle while it's there for service. I didn't ask you to or expect you to confront a service advisor. We're you expecting an admission. Really now! All I asked you for WITHOUT ACCUSATIONS was some professional courtesy on a part. You stated you were "not interested" in working that out and hung up the phone on me. THIS SERVICE DEPARTMENT DOES NOT CARE ABOUT CUSTOMER SATISFACTION AND DOING THE RIGHT THING. PLENTY OF OTHER DEALERSHIPS DO CARE ABOUT CUSTOMER SATISFACTION, YOU HAVE A CHOICE IN WHO TO BRING YOUR BUSINESS.

Jennifer Pratt worked with me for a few months to find a new vehicle. She was very helpful! She found an incoming vehicle for me to lease and helped me set up more months on the current lease while waiting for the new incoming vehicle to arrive. It’s the second car I have leased from Classic and Jennifer Pratt, and I hope to work with her again in the future! Thank you Jennifer!

I always have a great experience dealing with Mr. Lopez in the service dept. I appreciate his friendly manner and knowledge of what service I want done...He's the Best!

Outstanding no pressure buying experience. My salesperson Pedro Fuentes was patient, knowledgeable and personable. Normally buying a car is like a visit to the dentist office, and you usually leave the dealership feeling patronized or exploited, and sometimes both. I can assure you that I left feeling completely satisfied and I would highly recommend a visit. And ask for Pedro.

Mr. Freitag here. Had service done today and as always service is outstanding. I recommend anyone thinking about a new car. This is where you want to go. Been a customer since 2011

I highly recommend Classic Kia. Their customer service and no pressure sales approach put me at ease right away. I was interested in a Telluride and put my information online. Tracey Plante contacted me right away, answered all of my questions and set up a test drive the next day. When I entered the showroom I was greeted by Jennifer Pratt. She got me on my way with the test drive and then when I came back walked me through my options. I walked out of the showroom feeling good about the process and was given time to make a decision. I called back in a few days and put my deposit down on a 2021 Telluride. I picked up the vehicle last Saturday and the process could not have gone smoother. Their Finance Manager, Yoshi Yoshiike was professional, explained everything in great detail and I walked away feeling great. I am happy to have joined the Classic Kia family and look forward to my service appointments. Thank you again for your great service and I will be recommending your dealership everywhere I can.

Jennifer Pratt!! Thank you so much for the most amazing service!! Easiest buy ever!! Helped ever step of the process can’t believe it was so seem less!!