Classic Kia

4.8
(37 reviews)
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(847) 336-4300 (847) 336-4300

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Reviews

4.8
(37 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of DealerRater from DealerRater.

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5.0

No pressure. No stress. Just a great experience

I highly recommend Classic Kia. Their customer service and no pressure sales approach put me at ease right away. I was interested in a Telluride and put my information online. Tracey Plante contacted me right away, answered all of my questions and set up a test drive the next day. When I entered the showroom I was greeted by Jennifer Pratt. She got me on my way with the test drive and then when I came back walked me through my options. I walked out of the showroom feeling good about the process and was given time to make a decision. I called back in a few days and put my deposit down on a 2021 Telluride. I picked up the vehicle last Saturday and the process could not have gone smoother. Their Finance Manager, Yoshi Yoshiike was professional, explained everything in great detail and I walked away feeling great. I am happy to have joined the Classic Kia family and look forward to my service appointments. Thank you again for your great service and I will be recommending your dealership everywhere I can.

5.0

Amazing service

Jennifer Pratt went over any beyond to make sure my vehicle was EXACTLY what I was looking for. I can’t imagine purchasing a vehicle from another dealer. I have one much much closer to my house and I will drive the extra miles to have Classic work in my vehicle and to purchase any new vehicles in the future. Sean also assisted with the paperwork and I was in and out in about an hour, you can not beat that! Prior experiences would take a good part of the day, if not the whole day. Highly recommend to my family and friends, hands down

1.0

Squeaky braking noise

Bought it brand new, squeaky noise when breaking since day one, it is the third time I'm back and they can't fix it, they're trying to imply that it is normal, so disappointed. The lack of urgency to fix a brake system issue is alarming.

5.0

Brand new engine Fixed previously unknown problem

Jose lopez is awesome. My car got a free new engine (due to kia recall after catastrophic engine failure)and had to be kept for 15 days. They took care of the rental and kept me updated. Jose found previously undiscovered problems that were not located by two other service providers and worked with my extended warranty to get the parts covered

5.0

Pati and Ron Adair

From Tracy our phone rep to John our salesman to Jennifer the finance manager we had the BEST car buying experience that we have ever had. Tracy found the perfect car for us, John went over the sale, the product and all the extras. Then Jennifer finished us with easy paperwork and we were out the door with a car we both really love . Just don’t get no better than that! We will be back.

5.0

Always a SUPER POSITIVE experience!

I've had my vehicles serviced at Classic for almost 20 years and last week made my first NEW vehicle purchase with them! Jose, Jennifer, Mike and all of the offer staff I encountered went above and beyond to find exactly the right vehicle for me. My Kia Sorento is awesome! They showed me how to operate all of the options, answered all of my questions and we breezed through the car buying process in record time! I appreciate their professionalism, positive attitudes and friendly nature throughout the process!

5.0

My first Kia

I just bought a Kia Forte and the experience was very good. I worked with Barbara Moore and it was like if I known her for a long time. I felt very comfortable buying a car from Barbara and Classic Kia. I would certainly recommend Classic Kia to any one looking for a new or used car.

5.0

Keep up the good work!

I've been a customer at Classic Kia for many years purchasing several vehicles including a 2018 Kia Sorento SX recently. The vehicle is simply outstanding in so many ways! Jennifer, my sales person and Shaun, the finance manager, did a great job! Both were more than willing to exceed my expectations and the overall experience was a pleasant one indeed! The dealership has been in business for a long time and one reason surely is repeat customers! Their service department is top notch, too! Give them a try - you'll be glad you did!

5.0

Car buyer

Our salesperson, Barbara, and manager, Taruj, were extremely helpful and made the whole experience of selecting and purchasing our SUV a pleasure. We would strongly recommend working with them.

5.0

Best Kia dealer in Chicago area

We had read very positive yelp reviews which led us to Classic Kia in Waukegan. We experienced what others said. A friendly, down to earth dealership that gave us a great price and really wanted to earn our business by respecting our time and following up in a professional manner. Len Smith helped us get a great price, Sean a manager was helpful and John Plewka helped us with the final paperwork and transaction. John set up everything in advance for us so that we had to spend minimal time at the dealership. He also followed up and really wanted to make sure we understood everything the vehicle has to offer. An excellent sales experience for us and we came away with a vehicle we had hoped for. A huge improvement from another KIA dealer in the area that had wrong pricing info on their website, unhelpful salespeople and rude management. Classic Kia is recommended!

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