Reviews
Earl was great. Got my Mustang in for multiple issues and got the work done fast and right the 1st time. Easy drop off and great communication.
Earl was great. Got my Mustang in for multiple issues and got the work done fast and right the 1st time. Easy drop off and great communication.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Usually I don’t have any problems there however I did a boneheaded thing and contaminated the radiator fluid. I had my F-250 diesel towed to the shop 5 days ago 3 being work days and they still they haven’t even looked at the issue. The service person in my opinion has been rude when I call and I feel I’m being jerked around. He has poor communication skills best describes the situation with him. Another complaint I have is when you pay for service if it’s not cash or check they want an extra percentage. Nothing says thanks for choosing us than charging extra money for using a debit card. My truck is a 2016 Platinum with 69000 miles on her. It’s a beautiful truck that I was considering buying a new one from Classic but fat chance of that now. I think I will buy from another dealer who is considerate to its customers.
Usually I don’t have any problems there however I did a boneheaded thing and contaminated the radiator fluid. I had my F-250 diesel towed to the shop 5 days ago 3 being work days and they still they haven’t even looked at the issue. The service person in my opinion has been rude when I call and I feel I’m being jerked around. He has poor communication skills best describes the situation with him. Another complaint I have is when you pay for service if it’s not cash or check they want an extra percentage. Nothing says thanks for choosing us than charging extra money for using a debit card. My truck is a 2016 Platinum with 69000 miles on her. It’s a beautiful truck that I was considering buying a new one from Classic but fat chance of that now. I think I will buy from another dealer who is considerate to its customers.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Richard, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call Brian Barnes at (409) 744-0481 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
The only problem we have is that we DO NOT have access to the GPS on our new car. (We had a 2020 Ford Escape with which we were very pleased. That is why we elected to purchase a 2026 Escape. However we have found that the new 2026 Ford Escape requires a smart phone to access the car's GPS. We have flip phones. Also, you now have to PAY for GPS.. That is EXTREMELY frustrating.
The only problem we have is that we DO NOT have access to the GPS on our new car. (We had a 2020 Ford Escape with which we were very pleased. That is why we elected to purchase a 2026 Escape. However we have found that the new 2026 Ford Escape requires a smart phone to access the car's GPS. We have flip phones. Also, you now have to PAY for GPS.. That is EXTREMELY frustrating.
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- 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Joyce, thank you; we appreciate your feedback! We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact us at your earliest convenience and we will do our best to make this right.
Fantastic dealership over time I have purchased several vehicles from them, from the sales team to the finance department and the service department everyone was professional and knowledgeable about the vehicle .
Fantastic dealership over time I have purchased several vehicles from them, from the sales team to the finance department and the service department everyone was professional and knowledgeable about the vehicle .
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The car salesman was really good to work with and the finance manager was really good to work with as well. It was just a great experience overall.
The car salesman was really good to work with and the finance manager was really good to work with as well. It was just a great experience overall.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Patrick, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I?ve been shopping for a Bronco for years & Classic Ford came to the rescue! Don Conley, my salesperson, is a Bronco owner & was a wealth of information & expertise on the brand!
I?ve been shopping for a Bronco for years & Classic Ford came to the rescue! Don Conley, my salesperson, is a Bronco owner & was a wealth of information & expertise on the brand!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ali, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I purchased my F150 Tremor from Classic Ford Galveston, and it was a good experience. Especially the communication of Don, Taylor, and the finance team. If I decide to buy another Ford, I'll definitely drive to Galveston from Georgetown to have the same experience.
I purchased my F150 Tremor from Classic Ford Galveston, and it was a good experience. Especially the communication of Don, Taylor, and the finance team. If I decide to buy another Ford, I'll definitely drive to Galveston from Georgetown to have the same experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mustafa, we are so happy to read such a great review about Classic Ford! Please don't hesitate to reach out if there's anything additional we can do for you.
We recently bought a Truck from Bridget she's was very thorough and helpful and made the buying experience pleasant. Thanks
We recently bought a Truck from Bridget she's was very thorough and helpful and made the buying experience pleasant. Thanks
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
My buying experience through Classic Ford in Galveston was an amazing experience! My salesperson, Justin Love, was knowledgeable, very helpful and courteous on my decision making.
My buying experience through Classic Ford in Galveston was an amazing experience! My salesperson, Justin Love, was knowledgeable, very helpful and courteous on my decision making.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Everyone was very helpful, and made the process very easy. Great place to by your next Ford.
Everyone was very helpful, and made the process very easy. Great place to by your next Ford.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Tommy, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!