Thank you. Your email has been sent to the dealer.

Share 
Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 6:00 PM
Mon 8:30 AM - 9:00 PM
Tue 8:30 AM - 9:00 PM
Wed 8:30 AM - 9:00 PM
Thu 8:30 AM - 9:00 PM
Fri 8:30 AM - 9:00 PM
Sat 8:30 AM - 9:00 PM
Sun 9:30 AM - 8:00 PM
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed
{{currentIndex + 1}} of 6

Reviews

4.8
141 lifetime reviews. Includes reviews of Galpin Mazda from DealerRater.com
  • Trickery around every turn
    April 24, 2017

    My wife, daughter and I came into the dealership early on a Saturday afternoon. I knew which car I wanted already, and what I was willing to pay f...


    Show Full Review

    My wife, daughter and I came into the dealership early on a Saturday afternoon. I knew which car I wanted already, and what I was willing to pay for it. Our smooth talking salesman insisted that he was on my side, but was caught in a lie multiple times. He told me that a vehicle with the exact trim I wanted was at a sister location, and that he was having it brought over for a test drive while we talked prices. I told him that I had dinner reservations with out-of-town family, and HAD to leave at 6pm. Surely 5 hours would be enough time. We discuss prices and options, and hours later the car still isn't there. It turns out it was never on it's way. We leave (and are very late for dinner), and I never see the car. We had our daughter with us as well, and dragging an 8 year old through hours of drudgery without even seeing the car was infuriating. Foolishly I came back the next day (since it was our only option to get the trim and color we wanted anywhere in a 100 mile radius) and experienced more of the same. Lies abound regarding the cars location. It was also clear that there was discussion behind our back in an attempt to keep us from leaving in frustration. After a few hours, calls back and forth between their sister locations, not knowing where the car actually got moved to, etc, they finally drove us to another location to see the car, and after wandering around in a massive lot for about 30 minutes looking for it, we finally saw it. I knew I wanted this car - I needed it for an upcoming move, and I just wanted to be done with the entire process. We negotiate all of the extras that I want at a price I am comfortable with, and I tell him I won't pay a dollar more. We agree and shake on the deal, and I head to financing. Lo and behold, the price is about a thousand dollars extra. They charged me separately for LoJack even after being told that it was included in the final price. My jaw was on the floor. This was also after about 10 different aggressive upsell attempts, which, while not offensive inherently, we were exhausted from spending half of hour weekend in the dealership, and had made it very clear we were in a hurry. We get everything squared away and end up paying the extra charges for LoJack because we were exhausted and had no time left to spend at the dealership that weekend. Is that how they get you - they wear you down until you're exhausted and then sneak additional charges in at the last minute? Well, it doesn't end there. I come to pick up my new car a few days later... The "brand new" car had 68 miles on it, a scratch on the drivers side door, and discarded peanut shells from someone's snacking in the cup holder/on the floor. I've received rental cars in better condition. To their credit, they did buff out the scratch, but this entire process was draining, and I felt like I was being tricked at every turn. It felt like a game, and no matter how forward and clear we were about our desires, price points, and timeline, there always seemed to be some other deception, failure or frustration. This was my first new car buying experience, and it was riddled with all of the cliches of the shady car dealership. I'll never shop here again, and my guard will be up even more the next time I shop for a new car.

    Does not recommend this dealer

    Hide Full Review
  • Galloping Galpins

    Great deals for cars from a nice selection of cars. The finance department can feel like a gauntlet one must go through and survive at the end of ...

    Dealer Response

    We are happy to hear of your positive experience with our location. Exceptional deals and customer service come standard with the dealership. Than...


    Show Full Review

    Great deals for cars from a nice selection of cars. The finance department can feel like a gauntlet one must go through and survive at the end of the day but that's ok. They are just doing their job and they are very nice about it. Salesmen were patient as they let me drive a slew of cars to find the perfect one for me and worked hard to find a deal that I could be happy with.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy to hear of your positive experience with our location. Exceptional deals and customer service come standard with the dealership. Thank you for your positive review! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com


    Hide Full Review
  • Buy from kamy.he is the best
    December 13, 2016

    We have great experience at Galpin Mazda. .Kamy was our sales person.He is very polite with very good sense of humor.He made the process very easy...


    Show Full Review

    We have great experience at Galpin Mazda. .Kamy was our sales person.He is very polite with very good sense of humor.He made the process very easy for us.By the time we were out of finance the car was washed,full tank of gas and ready to go.we will recommend friend and family to him.

    Does recommend this dealer

    Hide Full Review
Read All Reviews

Service & Repair

About Our Dealership

Dealer on Cars.com since August 2014

When Bert Boeckmann entered the car business almost 60 years ago, he set out with a purpose to incorporate a set of core values into every customer's buying experience. His commitment to integrity, honesty, loyalty, and transparency earned him a valuable reputation and a life long customer base.

At Galpin, we strive to serve each and every customer as if they were family. Our dedication to the community and quality has earned us the prestigious standing as an automotive industry leader. So feel free to stop by and experience the Galpin Difference. We hope to prove our commitment to you, and earn your trust as a Galpin partner.

"#1 Mazda dealership in Western US!"