Love this place! Best customer service ever! And very knowledgeable about their vehicles! I would buy a car from them anytime. They stand by their cars!... And I trust them. I have purchased 3 vehicles already. Never had any problem with any of the vehicles.
I can't complain. I got referred by my sister I haven't heard her complain. Very nice friendly employees.
We were looking for a car and we found what we wanted. We liked the fact that we had many options to choose from. They were friendly and very helpful.
LOVE this dealer Ginny is so helpful They got me into the BEST VW BEETLE THANK YOU
Stay away from this dealership! They are everything you can imagine when you think of "used cars". Sleazy salesmen, poor customer service, and sub par... vehicles. If you value your time (because they certainly don't), then keep driving.
Wow! My car I had needed a lot of work done on it and they helped me two ways. First, I saved 20% on getting my car fixed and it works great now. Second,... I was amazed on the wide variety of cars they had to choose from that was low priced. So, I decided to get another car and use my other one for back up. They helped me pick out a car that was just right for me. Plus, they told me now that I'm a customer I will save up to 30% or even 50% depending on what I need done on my car. I'm EXCITED to know I am going to SAVE MONEY on shop SERVICES on my car!!!! Because, I know it is gets expensive.
Thank you for letting us know about your experience and how we were able to help you in both areas. It's one of our goals to be able to give back to ...you our customer the awesome savings in fixing your car or on purchasing one of our affordable vehicles. We love to hear from our customer's on how we are doing and appreciate your positive feedback. This very helpful in many ways. Again, Thank you. :-)
So I saw a car listed on cars.com and I figured I should go look at it after work. So I took the drive from Federal Way to Tacoma it isn’t very far but... outa the way. I was outside and no one was asking me if I need help so I walked into the facility and saw a man/salesman owner sitting on the phone so I proceeded to the restroom. When I came out the man decided that I was just wasting his time from his conversation and didn’t even get off the phone told the person on the other end of the phone to hold on then asked me what I was looking for and I said I was looking to see the Black kia and instantly he said sorry we sold that and he went back to conversation without even saying anything about another car in my price range. I was actually shocked of the rude customer service he didn’t even try to help me or even attempt to sell me a car. I had cash in hand exactly what they wanted to sell the vehicle for on cars.com. Beware this guy isn’t in the business of selling cars he likes talking on the phone more. I will never go back. Good job you lost a customer. I hope that the owner of the business sees that you like talking on the phone and not making the company money you sir should be on unemployment. And the worst part is the car is still there for sale and still listed for sale. I went down the road to Mazda’s used car division and they were great helped me out and showed me some cars.
I'm sorry to hear you did not have a good experience when you visited us for the first time. We were just as shocked as you were. We want to thank yo...u though for bringing this to our attention and we took immediate action to make sure this doesn't happen again. One of our goals is to provide quality customer service,to sell you (the customer) a vehicle at such a low affordable price and provide you with up to 30% (sometimes 50%) off your vehicle when it needs to be serviced at our shop. If you ever change your mind in the near future, please don't hesitate to give me a call at (253) 534-6064 and I will personally make sure your taken care of. Again, thank you.
I got no return contact from my inquiry about a car that they had listed for sale. Not even a "But we have this little beauty instead". Disappointed.
Hi. We were surprised to hear no one got back to you in regards to the vehicle you were interested in. Especially, when it is one of our goals at Af...fordable to respond as soon as possible back to our customers so they don't miss out on purchasing our vehicles at such an awesome low price. This is one of our ways of giving back to our community. If your still looking and have not found anything yet. Please don't hesitate and call us at (253) 534-6064 to make sure you are taken care of. Thank you for letting us know your concerns. This will help us better serve you and our community.
We met with the manager and looked at the vehicle.. We found some rust by a door and the manager talked about how they could repair it for a fee. Then... an employee went with us on the test drive. After the test drive I looked under the vehicle and found massive rust damage. I shared this with the manager and he responded by talking about how they could take care of the issue for a fee. Our concern is that we were not informed about the true condition of the vehicle. Who knows what other problems they knew about. They would have been happy to sell us the vehicle without informing us of its issues. So buyer beware! Caveat emptor! If you can find a truly honest and upfront dealer, better to buy there.
I'm sorry you had that bad experience with us. These are used pre-owned vehicles and we do our best to show all areas of the vehicle (inside the vehi...cle, under the hood, in the trunk, etc.). We also provide a carfax for every car. If I can be of any help, please reach out to me, I am the owner, Ginny, at (253) 534-6064. I look forward to hearing from you.