Toyota of Surprise

Got an out the door price quote over the phone for a corolla from the manager Preston, when we got there they added $500 . Bait and switch, stay away... from this dealership!

I leased my 2016 Prius from this dealership a year and a half ago, and worked with Michael Brogdon. Last Saturday we went back looking for a Tacoma for... my husband and ended up trading in my Prius for a new RAV4 (which I LOVE). Last night we went back and got the Tacoma as well. Both new purchases were with Michael as well. Michael is knowledgeable about all things Toyota, and is extremely helpful without being pushy. He even came in on his day off since we wanted a specific truck and was afraid it would be sold if we waited. Robert Traslavina in finance was a joy to work with. If you're a music buff he is definitely one you want to talk with! With 3 vehicle purchases under our belt with this dealership, we absolutely will not go anywhere else.

I have taken both my wife’s car as well as mine to Toyota of Surprise many times over the years. Sometimes it was to do the regular maintenance and others... times for big repairs. Everytimeit was great service that was given. There were times that they really went out of their way to get us the help that we needed, and it was done quickly. My check engine light came on and I knew I needed to take the car in. It was late on a Friday night. I decided to walk the lot to see if there was used car that would fit my needs. I found that car and the representative let me take the time to think about it. The whole process went quick. I was able to land a great rate and a price that would be worth it. Even though I bought the car recently, I have been searching for the right place a long to me ago. Found it at Surprise, Toyota. No buyers remorse!

After a cool reception by the salesman in the lot, we were ready to leave, but decided to go inside and talk to the sales manager, Joe. He quickly introduced... us to Austin, who answered all our questions in the most informative way. After taking a test drive, we purchased our new Highlander and were on our way in about 2 hours. Austin is very knowledgable and Joe made the sales process easy. Because we had a time restraint, we returned 10 days later to learn all the features of our new car. Matt gave us a thorough lesson and answered our many questions. It's the easiest vehicle purchase we've ever made. We couldn't be happier!

My wife and I went shopping for a Toyota Corolla. We heard great things about Toyota Surprise and decided to pay them a visit. Matt Smith was the guy who... took care of us. He did a very good job taking us through the different features and design of our car choice. He didn't pressure us but he was persistent. We actually drove away to think about our decision and called him back with a counter offer. The reason for the three stars: Once we sat with finance, things went sideways as they backpeddled on the APR, but upon threatening to walk out they honored their word on the APR advertised. Additionally, it was the end of the day, and they got short with us. Customer service could have been better. Because we never caved in on price and got what we wanted, we got that "screw you" treatment you get when going to a Timeshare showing and not buying a Timeshare, but still walking away with goodies ... only in this case we actually bought a car. That said, we visited dealerships in Avondale, and I can honestly say customer service and prices are better with Toyota Surprise. Dealerships will always tell you that they are giving you the best possible offer, but remember you can always go well below MSRP for a good out the door final transaction. Thank you, Matt.

I am extremely disappointed in the service provided at this dealership. We have purchased 2 new Toyota here within the last 12 months and each vehicle... has been serviced on schedule so we've had multiple visits this year. Most recently they are refusing to complete a relatively minor repair to an oil line identified as leaking at a Toyota dealership I visited when out of state. I myself witnessed they oil leak as did the certified Toyota mechanic who explained it was a small leak and may take time to reaccumulate but the line should be replaced immediately. They also completed an inspection of my sliding doors related to the recall which resulted in a loud grinding noise when operating that was not present prior to the visit. The service agent has not returned calls regarding our concerns and attempted to badmouth the Toyota mechanic from the other dealership. I have lost all faith and am completely at a loss as to where to turn.

Matt Smith was our salesperson. Buying a car has always been a huge pain in the past. Matt was direct, speedy and very helpful even though we kept them... all past closing! We appreciate all that you guys did for us! Thank you. There were two others that were phenomenal but I don't remember their names. Matt you know who they are. Thank you all so much for everything!

Junior solo Rio and Lona Humzer, we're so helpful I'm 80 so this understanding made my day very good employees, I'll be back Jim Bushman

After my initial inquiry the Internet person asked for information on my car...year, VIN, etc. He never got backed to me regarding the information I gave... him. I did get an e-mail from someone else, not in re: to my car, but by then I moved on from this dealership.

Joe P was awesome and Tony Ewing was fantastic with the buying process. Robert T made the Sales process smooth and quick as well!!!