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Toyota of Surprise

(408 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–8:00pm 7:00am–4:00pm
Sunday 11:00am–6:00pm Closed

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Reviews

(408 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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We had a great hassle free experience car purchase at

We had a great hassle free experience car purchase at Toyota of Surprise last week. Everyone I encountered from phone call, email, texting and in person were very nice, friendly, and professional. I was blessed to be taken care of by Ms. Kim Heren. She was very professional, knowledgeable, patient, and willing to help me pick out a car that fit our budget. The weather was brutally hot in Phoenix with over 105 degrees & Ms. Heren patiently worked with us to test drive a few cars while explained thoroughly about each car. We finally chose a 2025 Camry that fits our budget. We then took care of the financial part by Ms. Kelly Martz. She’s very nice, knowledgeable, and explained thoroughly about everything. We highly recommend Toyota of Surprise because they have good work ethics that make car buying hassle free, unlike many others that we dealt with. Thank you Toyota of Surprise, especially Ms. Kim Heren and Ms. Kelly Martz, for giving us a great car buying experience & we’ll definitely will be purchasing cars from you again in the near future.

We had a great hassle free experience car purchase at

We had a great hassle free experience car purchase at Toyota of Surprise last week. Everyone I encountered from phone call, email, texting and in person were very nice, friendly, and professional. I was blessed to be taken care of by Ms. Kim Heren. She was very professional, knowledgeable, patient, and willing to help me pick out a car that fit our budget. The weather was brutally hot in Phoenix with over 105 degrees & Ms. Heren patiently worked with us to test drive a few cars while explained thoroughly about each car. We finally chose a 2025 Camry that fits our budget. We then took care of the financial part by Ms. Kelly Martz. She’s very nice, knowledgeable, and explained thoroughly about everything. We highly recommend Toyota of Surprise because they have good work ethics that make car buying hassle free, unlike many others that we dealt with. Thank you Toyota of Surprise, especially Ms. Kim Heren and Ms. Kelly Martz, for giving us a great car buying experience & we’ll definitely will be purchasing cars from you again in the near future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear you had a smooth car buying experience with us at Toyota of Surprise. Our team takes pride in providing professional and personalized service, and your kind words are appreciated. Enjoy your 2025 Camry!

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Kyle & Bri are a fantastic tag team that went above and

Kyle & Bri are a fantastic tag team that went above and beyond to accommodate us!

Kyle & Bri are a fantastic tag team that went above and

Kyle & Bri are a fantastic tag team that went above and beyond to accommodate us!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your kind words about our team at Toyota of Surprise. Thank you for taking the time to share your experience with us.

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Had a great experience with Hannah.

Had a great experience with Hannah. Very professional with her job total thumbs up thanks

Had a great experience with Hannah.

Had a great experience with Hannah. Very professional with her job total thumbs up thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about our team. We're pleased to know they provided a great experience at Toyota of Surprise.

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Great customer service.

Great customer service. Purchased a new car and received outstanding service in the process and paperwork.

Great customer service.

Great customer service. Purchased a new car and received outstanding service in the process and paperwork.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Toyota of Surprise. We're glad to hear you had a pleasant experience with our team during your purchase.

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We had a wonderful experience our sales person Kyle very

We had a wonderful experience our sales person Kyle very knowledgeable asked questions so that he could find the perfect truck for us.

We had a wonderful experience our sales person Kyle very

We had a wonderful experience our sales person Kyle very knowledgeable asked questions so that he could find the perfect truck for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with our team at Toyota of Surprise. We're glad you found the perfect truck and appreciate your kind words.

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Everyone here was absolutely wonderful!

Everyone here was absolutely wonderful! Bri was so helpful and friendly I think she is spectacular at her job! I was recommended by a coworker and will continue to recommend this place! Thank you Bri!

Everyone here was absolutely wonderful!

Everyone here was absolutely wonderful! Bri was so helpful and friendly I think she is spectacular at her job! I was recommended by a coworker and will continue to recommend this place! Thank you Bri!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Anthony was great.

Anthony was great. I told him what I wanted and he got it. The whole process was super easy and very fast. I’ve bought several new cars at other dealerships but this is the first time I was in and out. And completely satisfied.

Anthony was great.

Anthony was great. I told him what I wanted and he got it. The whole process was super easy and very fast. I’ve bought several new cars at other dealerships but this is the first time I was in and out. And completely satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Our salesman Jesén was fantastic!

Our salesman Jesén was fantastic! He listened to us and helped us. We came back after our initial test of four weeks ago because of him.

Our salesman Jesén was fantastic!

Our salesman Jesén was fantastic! He listened to us and helped us. We came back after our initial test of four weeks ago because of him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Good service, Friendly staff.

Good service, Friendly staff. Good loop to test drive the vehicle. They gave me a good rate as well.

Good service, Friendly staff.

Good service, Friendly staff. Good loop to test drive the vehicle. They gave me a good rate as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear you enjoyed your experience with us at Toyota of Surprise. Thank you for your feedback and we appreciate the positive rating. If there’s anything else we can assist with, please feel free to let us know.

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Exceptional Service from Fernando Solorzano!

Exceptional Service from Fernando Solorzano! I'm Francisco S., and I recently purchased a 2024 Toyota Camry from the Toyota dealership in Surprise. I want to give a huge shoutout to Fernando Solorzano for going out of his way to make the entire experience smooth, easy, and enjoyable. He was professional, friendly, and truly dedicated to helping me find the perfect vehicle. If you're looking for top-notch service, I highly recommend working with Fernando!

Exceptional Service from Fernando Solorzano!

Exceptional Service from Fernando Solorzano! I'm Francisco S., and I recently purchased a 2024 Toyota Camry from the Toyota dealership in Surprise. I want to give a huge shoutout to Fernando Solorzano for going out of his way to make the entire experience smooth, easy, and enjoyable. He was professional, friendly, and truly dedicated to helping me find the perfect vehicle. If you're looking for top-notch service, I highly recommend working with Fernando!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience purchasing a 2024 Toyota Camry with us at Toyota of Surprise. We're glad our team provided the service and support you were looking for, and we wish you many great drives ahead in your new vehicle. Feel free to reach out if there's anything else we can do for you.

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