Boniface-Hiers Mazda

Searching for a used Jeep Wrangler and stopped in as they had several...worked with Manny...what a GREAT guy! The manager was going above and beyond to... assist me with my purchase!

This dealer goes above and beyond to make sure you are happy with your purchase and that the whole experience goes smoothly. No complaints! Second car... purchase here.

Customer service was excellent. I had an appointment and noticed several cars in front of me when I arrived. I explained I had to be done by a certain... time so I wouldn't be late for work and the Mazda staff ensured I was done in plenty of time for me to get to work.

Frankie the general manager of Boniface heirs Mazda was friendly and courteous. Frankie was deligent in getting all information needed to create a deal... between myself and the dealership. He continually looked out for me and my concerns and happiness with the purchasing process. I walked away knowing I was becoming part of the Mazda family.

The people who work at this dealership make BONIFACE a stand out facility! From pulling up to drop car off , through reviewing the results, to the service... people, everyone exceeds in their jobs. They are up front about pricing and dont try to pressure you into getting non critical services. They explain in terms that even I understood what they were talking about in regards to repairs. When I bought my car back in 2017 after dealing with sales and finance people, I thought Id regret buying my car from Boniface Mazda. It was not a very good first impression, But the service department is a totally different experience! They are friendly, professional, and most of all great at their jobs. Thanks to everyone in the service department!

The staff is always super friendly, have never had any problems.

Car was brought in to have an oil change and rotate tires however my car error did not clear as if they did not check air pressure of tires when rotating... tires. All new staff which means they may be new at servicing correctly or not happy with environment so they left.

Buying new truck for work. Straight forward and easy to deal with.

Not trustworthy BE AWARE! This dealer called me on Sunday to ask if I was still interest in a car I saw online on their website as they informed me that... same day the car was still available, well, I accepted to schedule an appointment on Monday (Memorial Day) and informed them I was driving all the way from Orlando (around 2h drive), than the dealer called me again and again on Monday to confirm I was coming.. (I probably received at least 3 phone calls that same Monday to confirm I was on my way there as agreed..) Once I arrived at the dealership for my surprise the car they brought over was not the same car I came to buy (different year and model).. when "I mentioned" that is not the car I want, than the manager approached me and my husband saying I am sorry the "car" you came to buy was sold yesterday.. so long story short, they were never upfront and truthful about no longer having the car available when we arrived, they used the add as bait and intentionally let us drive 2 hours on a holiday to try to make a sale out of another completely different car, so unconsidered and dishonest attitude! I asked the sales person, why call me 10 times to confirm I was coming BUT you could not verify in your system that the car was no longer available? Also, when we arrived you omitted the fact that you no longer had the car I wanted to buy and brought me another one to "test drive" and was not transparent about it... ? This dealer made me waste my time on a holiday just to try selling me another car they had in their lot.. What a wonderful sales tactic.. being so dishonest and unconsidered to customers.. So would you trust this dealership? The apologies and appreciation for me alerting you of your TEAM mistake did nothing to compensate me for wasting 4 hours driving on a holiday. I was never asked about the car I had scheduled to buy when I arrived at your dealership. Your sales manager looked at my appointment in the computer and kept quiet.. , than he just simply told us he was going to bring the car over for the test drive, interesting enough it was a white Jeep Wrangler as well, but an older JK trim not the JL which is easy to distinguish the difference, I was shocked that the dealer was doing this to a consumer. So you want me to believe that your sales team did not make me come down to the dealer to try to sell me another car?? Transparency and Fairness is letting me know at minimum when I arrived that the car I came to test drive was sold and NOT keep quiet and bring me another completely different car to test drive. There is also an issue here related to Ethics in you your sales team behavior that you also need to address, not only blaming your online sales team for not checking your inventory.

This is 2nd time I have used Boniface-Hiers Mazda to service my 2006 MX-5. Both times I worked with Pedro and was impressed with his personality and congenial... attitude. I didnt meet the techs that worked on my car but the work seems excellent. I used the on-line schedule feature and found it simple and easy to navigate. The waiting area is clean and well stocked. Both times I utilized a loaner car once overnight and the 2nd allowed me to go out and grab some lunch.