Reviews
Brian was great to work with. I hope to use him again in...
Brian was great to work with. I hope to use him again in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate the kind words, Scott. We look forward to seeing you again in the future! Best, Gary Burton – Managing Partner
The dealership I do recommend but I do NOT recommend the...
The dealership I do recommend but I do NOT recommend the service department. The service department is so slow and always takes a lot longer than what I’m told. I go there to get my oil changes due to the free ones that come with the purchase of a vehicle. My truck has a recall on it and I will not be going there to get it done. Then when I got in my truck when it was finally done there was oil on my center console and on the inside door handle. I started to go inside to say something but just turned around and cleaned it up myself. I just didn’t want to be there any longer.
- Customer service —
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Travis, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Best, Gary Burton – Managing Partner
Usually very prompt with service request. Need better...
Usually very prompt with service request. Need better service check in. Asked not rotate my tires since the back tires were new. They rotated the tires, anyway. The vehicle had been at the dealership for five hours, so I did not want to wait for them to rotate the tires back. Seems like someone should have realized the tires did not need to be rotated.
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Dan. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Best, Gary Burton – Managing Partner
Never going back. LIED that they rotated tires. Used...
Never going back. LIED that they rotated tires. Used standard tire pressure, not what was in tire. Not sure if oil changed. Filter was. Who knows if other inspections done. Telling friends and family to go elsewhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Best, Gary Burton – Managing Partner
I brought my tire in because it wasn’t holding air....
I brought my tire in because it wasn’t holding air. Figured nail. They couldn’t find any puncture so they resealed the tire and balanced it. NO CHARGE. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, Gary Burton – Managing Partner
Very friendly staff. The salesman Mark Adams was very...
Very friendly staff. The salesman Mark Adams was very courteous as well as Troy in the service department.. I would recommend Gregg Young Chevrolet Norwalk to anyone..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Gary Burton – Managing Partner
Usually great service. Disappointed Monday. They forgot I...
Usually great service. Disappointed Monday. They forgot I was waiting for oil change
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
Lisac, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Best, Gary Burton – Managing Partner
Had my truck in the shop and oil changed tires rotated in...
Had my truck in the shop and oil changed tires rotated in an hour great job Gregg young Chevrolet Norwalk service department thank so much🤙🏼🤙🏼🤙🏼
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Best, Gary Burton – Managing Partner
They kept in constant communication every step of the...
They kept in constant communication every step of the way, provided excellent service and answered all my questions plus doing a great job on my vehicle and I was provided with a great loaner vehicle
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kathy, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best, Gary Burton – Managing Partner
2021 Silverado
Jacob was great to work with. It was a quick and easy process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Gary Burton – Managing Partner