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Mercedes-Benz of Collierville

(1,215 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed

Reviews

(1,215 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent service

Outstanding service my car is always returned to me within fourty eight hours. I enjoy bringing my car in because the staff is always friendly and makes you feel appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Brady Hutchinson is simply the best

I have been using MB of Collierville for service since it opened. I cycled through several service reps at the beginning with varying degrees of satisfaction. Brady has been my service rep for the last couple of years and this guy is just awesome. He goes above and beyond to be accommodating, he always explains in plain English what is going on and make me a part of the decision of what needs to happen. I hope you guys keep him around. He’s become one of my buds.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service

Left car for scheduled service and a couple more issues. All handled with professionalism. They even took me to my destination and picked me up when done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service

Ms. Jodi is awesome! She always makes sure a loaner is available to me, and she is always very informative. I had recently received a recall notice and she informed me there were actually two. The service department got me in and out in the exact amount of time she said it would take. Thanks for your patronage!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My experience was very fast and efficient.

I felt like the team really cared about me as a consumer.This dealership is always clean, and warm and friendly. I love all the gift shop displays.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Exceptional

My visit was very professional and prompt . My ride home was pleasant and also prompt. My car washed even though it was raining. Thanks MB

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Outstanding service department customer service.

Sebastian provided exceptional service! His pleasant demeanor and great communication skills are top notch. I would highly recommend Collierville M-B given his dedication to providing a superb customer experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Exceptional

Everything as promised. Straight to the point with no pressure. Our sales person Brandon truly went beyond our expectations! Our second purchase here and both were exceptional! Thank you for making a car purchase a pleasurable experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

great

liFriendly people. I hope that management treats it's employees well also. I would most likely buy my next vehicle here if feel I truly got the best deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

"Excellent Purchas"e Experience

Excellent customer service! BE of Collierville was very professional and knowledgeable. Entire dealer team was very courteous ad willing to assist with the total sales experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.