Tarrytown Honda

I have had the pleasure of the Tarrytown Honda Experience, to assist me with the purchase of a new Honda. From the first email exchanges with Cheslea Guzman-Internet Manager, to Ayla Cruz- Sales Consultant, to Roberto Ortiz, Finance Manager. 5-Stars *****. They have given me their finest skills, from an out-of-state customer. Tarrytown Honda, the only dealer in a forty mile radius that had the Accord Sport Sedan, with a 6-Spd manual transmission. Even though my trade-in wasn't in great shape, they were fair with their appraisal of my vehicle. Ayla, was instrumental in all aspects of my purchase. Needing a vehicle quickly, with my mom in hospice, she went far and beyond any sales consultant I've dealt with. Helping with things, such as getting the trade-in cleaned out, inspected, with the utmost attention to detail. If one can imagine, the many things going through my head with family matters, her skill, with only four months experience was SEVEN STARS*******. I need you to congratulate her, sharing this review with her. Telling her that she is above, and beyond my expectations. Sincere, thoughtful, managing every detail, bringing associates into the transaction, to have it completed in FOUR HOURS!!! How's that for "Getting things done" She is an asset to your company, your dealership. your team of service advisors, and associates, with my car being prepped in record time. Don't forget, there was a lot of snow, making it difficult to maneuver cars in the lot. My new car was waiting for me. Ayla completely explained the vehicle in detail; the smartphone/blue-tooth procedure, setting radio stations, everything I needed to drive in rush-hour traffic, back to Ct. An hour's drive, on a good day. I'm a picky, detailed, obsessive buyer. Then to add the personal drama of my situation. You've been the BEST Dealer Experience!!!! To the Tarrytown Honda staff, I thank you. Once again, Ayla Cruz; Ten Stars**********!!!!!! Sincerely, Kenia Armstrong

Shanique helped me at first, quoting me the price for a new Honda Pilot lease, and she was great! When I went into the dealership, I continued working with James Blloshmi. He was helpful, quick in preparing the paperwork, and very friendly! This is the second time we've worked with Tarrytown Honda and we will definitely be back in the future.

On Tuesday, Feb 19, I called for a service appt and spoke with Vanessa (?) I told her I had hit a pot hole, had a flat and a bent rim, when could I come and get my car fixed. She came back and told me to come up on this date at 1pm, which I did. On my way to the dealership, I hit another pot hole and had to be towed to Honda. When I arrived I was given a piece of paper and told to bring it to the service desk, Mr. Grullon. I was having a very bad day especially after having the car towed and then to be told that they did not have the rim in stock I would have to leave the car there and getting home to the Bronx was on me, no courtesy ride, etc. I also had another ongoing problem with my remote key. So while having a bad cold, being frustrated and being stranded I was waiting for my husband to call me back. when my husband called me back, I was a few feet away from the service desk, at some point in my private conversation with my husband, I relayed to him that I was totally frustrated and sick of this sh*t. At this point, Mr. Grullon jumped off his stool, got in my face and personal space and started screaming at me that if I was going to use this type of language, I could just take my car and go home. After having a conversation with Mr. Bill P, who was helping me with another issue that was related to my remote key, he was going to attempt to get me a ride home, I waited in the waiting area. After one hour, my husband and my son, were infuriated that the service person spoke to me in the manner he did, and told me to call AAA and have the car removed from Tarrytown Honda and brought elsewhere, which was rudely suggested to me by Mr. Grullon's. So that is what I did. After this experience, I will not shop or service my vehicle at Tarrytown Honda. While Mr. Bill P, was very nice in dealing with me, I had explained to him that since I bought the car a few months ago, the remote key is continually not working. This was my 4th trip to Tarrytown Honda about this issue. He told me there was no paper work indicating this situation and that he replaced the battery (once again) and that they would start a paper trail from hereonin in order to remediate the situation with the key. Unacceptable to me, but had little choice, this would cause me to continue to bring the remote key back several more times before they would/could investigate and remedy the issue at hand. As I said earlier, this was one of the worst experience I have ever had with customer service issue anywhere. As stated above, I have decided I will never deal with this dealership again for any reason and will make advise my friends and family of the same.

I have given a 4 on customer service only because there were a couple of brief moments when employees clearly tried to convince me to purchase what they were selling rather than simply providing information about it. This happened when I wanted to leave to go look at other brands at other dealers, and when I did not want to purchase "5 year" service warranty. After I have been given the information with which to make my own decision, I do no need any further convincing to spend money on anything. That said, Roberto was very competent and clear explaining financing, and patient when he needed to explain some things more than once. James was great at breaking down a lot of information clearly and repeating it as needed. He was very attentive to the needs of my family members, who ranged a lot in age. We felt comfortable in the dealership. Chris Mendicina, the general manager was able to be hands on when needed, but also allowed James to do his job. A good team. The music in the dealership was overbearing, loud, and inappropriate. With that many guys sitting around in a room full of cars, it would be good to avoid the feeling of a teenage boy's party, and, while most things were professional and clear headed, the music was ridiculous and annoying. We asked to have it turned down, to no avail. Very nice people, no back peddling, no trickery, no scams. Very straightforward and friendly. (Note: Also, it is too difficult to use the password/username function on the website. It rejects passwords, then takes you in loops. Make it easy.)

Chad was really friendly and helpful! He talked about his own leasing experience and explained how leasing works in a simple/clear way. I would recommend anyone to have him as their sales associate.

My husband and I are currently searching for an affordable lease for our daughter, price shopping. I told Chelsea my situation and the problem we had finding a 2014 Civic that would lease in our range. She was very explanatory, very detailed, but once I told her we gingerly took the Civic off our shopping list, she hung up on me. I do understand her frustration, I too deal with customers, it was my husband who directed me. But, NOT VERY PROFESSIONAL since I do have a few more kids right behind this one! You never know! Mary O'Brien

I had an outstanding experience at this dealership. I initially went to Tarrytown Honda to look at a Civic, but I didn't comfortably fit in the front seat, much to my dismay! However, there was a used 2012 Mazda3 that had caught my eye. The salesperson I worked with was fabulous, answering any questions we had as well as listening to our needs. The person who had traded in the Mazda was a customer of hers, which helped ease my fears of buying a used car. Walking in, I wasn't sure what I was planning to do, but by the time I walked out, I knew that it was the car for me. The finance manager I worked with was able to secure a lower APR rate than I was expecting, and walked me through each aspect of the paperwork. There were no surprises, no haggling, and they made me feel like my business mattered to them. I cannot stress enough how great everyone's attitude was, and I would absolutely recommend Tarrytown Honda to anyone looking to buy..

Great experience. Saleperson was very friendly, very accommodating, very knowledgeable and very professional. The wait time was minimal. The paperwork process was very efficient and did not take very long at all. The service was excellent!

My recent purchase at Tarrytown Honda was a truly impressive experience at every stage of the purchase. I saw the perfect display of teamwork, and a level of professionalism that surpassed my expectations. My decision to purchase at Tarrytown Honda was due to Chelsea’s email that mentioned my trade-in value. I realized that doing business with Tarrytown Honda would be both transparent and beneficial. Chad Sanders was, by far, the most courteous and efficient sales consultant I’ve worked with. He walked me through every aspect of the deal. Roberto Ortiz simplified the financing end, and resolved a small mistake within a flash. Chris Mendicina made sure a small defect was fixed swiftly. Glenn Boucher

I stopped into Tarrytown Honda because I saw a Chevy Silverado for sale on their website. I met Anisa when I entered the showroom and she asked if she could help me. I told her what I was interested in and she took me to look at the truck right away. I looked the truck over and we made arrangements for a test drive. When I returned for the test drive I met Chad and we took the truck out for a run! We returned to the showroom and discussed my trade in and the overall cost of the truck and came to a suitable settlement. Throughout the whole deal of buying the truck both Anisa and Chad were straight forward and open . I never got any feelings that there was any shady dealings going on like I had found at a several used car dealerships that I had visited in the past couple of weeks. On the whole it was a comfortable experience buying my truck from them. As the saying goes I give them 2 thumbs up for honesty and professionalism.