Victory Ford

Avoid as all cost. Bait and Switch operation. Read carefully all email offers for “the works” service package or anything from them. There is no such thing as a $49.99 “works package”. You have to purchase $100s of dollars of other items to get that price. Avoid unless you enjoy having your time wasted. Also, they take forever to do service, last time it took 2 plus hours to change my oil and failed to follow instructions. Asked for full synthetic oil and put in semi synthetic oil. Then they tried to charge me for the full synthetic price. I watched the service tech put the semi synthetic oil in the truck.

Service Department is very slow. Everytime I have been there it takes over 2 plus hours for an oil change. I'd give it zero stars. Total bailts and switch operation. Read the fine print on any email offers you receive from them. Waste my time! "The $49.99 Works" deal is a scam. You have to purchase $100's of dollars of other Service items before they give you the $49.99 price. Not mentioned anywhere on the email. Avoid this people.

My husband and I went in intending to purchase a 2016 F-250 and trade off my 2018 Nissan Armada. I had already secured financing approval for the truck through the credit union that has my Armada loan. When it came time to work numbers, our salesman wanted to know what I was approved for. I told him that I was not going to divulge that information because all I wanted to know was what they could offer me on my Armada. He then wanted to know what my payoff balance was on the Armada. Again, I told him I was not going to discuss that and I wanted to know what they could offer. He went to have his discussion and came back with a laughable lowball offer. He tried to explain that there was a noise in the rear suspension and it would likely need work. My husband and I both told him there was no noise and there never has been. I gave him my counter offer on the trade because I figured they would be more likely to meet in the middle if I shot high. He informed me that he wasn’t going to go back and forth with this. It was at that moment I knew that I didn’t want to do business with them. He wrote on his paper “Will buy if trade in is $xxxxx” and wanted me to sign below it. I told him I would not sign anything saying that I WILL buy the vehicle. I will only sign if it says that I will consider buying. He proceeded to argue with me about the wording and I finally explained to him that I get paid to read the fine print of lien waivers and tax certificates, so I would absolutely not be signing my name to anything saying I would purchase the truck at this time. After he reluctantly changed the wording, I signed the paper and he went back to the other table. I could see my husband fuming by this point. A moment later the salesman returned with my keys, set them on the table and said “sorry guys.” His associates then, quite smugly, held the doors open for us so we could exit. I have purchased both new and used vehicles before, both with and without my husband present. I have never in my life been treated that way by someone at a dealership before. He had the cliche “frat boy with daddy’s money” attitude you see portrayed in movies and has no business working on the negotiation side of vehicle sale.

The salesman was great. Bent over backwards to get me a good car. The finance person did not give at all. My trade in was a 2007 but in great shape, he offered me 1000. I bought it from them 7 yrs ago. Was very disappointed in their unwilling attitude to help me get a newer car.

Their service department cracked the windshield of my car and then claimed that it was already there. Had to pay twice what my initial service cost just to get it replaced.

Having issues the day after I bought my vehicle, pretty much told me good luck. Even though it was on them.

Very dissatisfied with the service department. I took my car there to have them look at the left front wheel because a couple of weeks after the car had supposedly been serviced by Victory my car it began to shake violently and had a loud clicking sound when I drove it. My grandson came over to look at the car and told me the lug nuts on that wheel were only finger tight and that I was lucky it didn't come off when I was driving. I am a single woman, 77: years old and trying to live on Social Security. John was extremely rude. Despite me telling him several times why I brought the car in he pointed out my 2007 Ford Fusion is an old car and that he smelled oil, like I did not know the car is old. They were the last people to take the wheel off, didn't put sufficient oil in the car and did not tighten the transmission oil cap and of course didn't tighten the lug nuts so now the holes where the lug nuts go are cupped out and I think they should repair the damage they caused. John didn't even look at the wheel. He only made insulting remarks about the vehicle so I left without anyone looking at the car. If you have an older vehicle don't take it to Victory for any work it might need. This DEALERSHIP deserved a ZERO for service!

New tires and alignment on my old wrangler drives so much better! Thank you! I have all my service with in all my vehicles done here.

During my service of "The Works" (tire rotation/oil change) it was found that my rear brakes (121,000 miles) needed attention...glad to know your service department is looking out for The Customers...Thanks

Great service on my truck. They got me in and done the same day I stopped by. I had called other Ford dealers and they couldn’t get me in. Victory Ford got me in and out same day!