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My wife and I were in search of a Jeep Cherokee due to our current vehicle needing to be replaced. From the moment we stepped into the dealership, we ...were warmly greeted and treated with respect. Our prior experience working with two Santa Fe dealerships both in the winter and spring left us feeling unheard, taken advantage of, and mistreated. The "Perfect Price" at Harr was definitely something we appreciated as there was no hassle or pushy sales people forcing us to make a decision. Everyone at Harr was extremely helpful and polite, especially Ashley Defries, who was the Product Specialist we worked with. She kindly listened to our situation and made us feel at ease. Since it was our first time leasing a vehicle, Ashley readily answered our questions and did so in a way in which we could understand. Our situation was somewhat complex due to moving out of the state and having to set up temporary insurance at the same time. However, this was not a problem for Ashley and the team. She, as well as the rest of the team, went above and beyond, including providing her cell phone number to us, as we both had busy schedules and found this way the best method for communication. Ashley was able to find us the exact Jeep we were looking for. Within a few days and a matter of signing some paperwork, we were behind the wheel of a new Jeep Cherokee! They were willing and able to get us the best deal! We can honestly say this has been the most pleasant dealership experience we have ever had. It is a shame we are moving out of state, as we would only consider Harr dealership for a car/truck/SUV in Worcester going forward. We will highly recommend this dealership to our family and friends living in the area! A few days after we leased our vehicle, Ashley sent us a text message to ensure we loved our new Jeep. She knew we were sad to let our previous vehicle go and took the time to check in with us. It is rare to find such personal service these days! We feel as though Ashley went above and beyond her responsibilities by allowing us to contact her at anytime. She even wished us luck with our move. Ashley, you were a breath of fresh air after a stressful experience! We felt as though you truly cared about us and we cannot say enough about your professionalism and honesty. Your personality was a perfect match and we have no doubt that you are a true asset to your team. Thank you again, Michael and Kristen Zacharias (new Jeep lovers!)
Thank you VERY MUCH Michael and Kristen, for such a nice write up. Our staff aims to make this experience a daily occurance; so I'm happy to see you ...truly enjoyed your visit to our dealership; and we hope you continue to enjoy your Jeep for years to come!
Great service,Ordered part and fixed it the next day.They even bought me lunch.
I always get really good service from the team in your service dept. Friendly and professional and eager to help. I really wish there were loaner car...s available though. The shuttle only runs in the mornings and only during the week, so it makes it really hard to get the more extensive repair jobs done at Harr. I end up having to go somewhere else that gives me a loaner or a shop closer to home
We do have loaner rentals free of charge for warranty related work if we have to keep your vehicle for more than a day... If we could give out loaner ...cars to the 60-90 in&out appts we have daily, we would! That would cost a fortune, and we're trying to keep your overall service cost as affordable as possible! :)
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