Great service,Ordered part and fixed it the next day.They even bought me lunch.
I always get really good service from the team in your service dept. Friendly and professional and eager to help. I really wish there were loaner cars... available though. The shuttle only runs in the mornings and only during the week, so it makes it really hard to get the more extensive repair jobs done at Harr. I end up having to go somewhere else that gives me a loaner or a shop closer to home
We do have loaner rentals free of charge for warranty related work if we have to keep your vehicle for more than a day... If we could give out loaner ...cars to the 60-90 in&out appts we have daily, we would! That would cost a fortune, and we're trying to keep your overall service cost as affordable as possible! :)
My wife and I were in search of a Jeep Cherokee due to our current vehicle needing to be replaced. From the moment we stepped into the dealership, we were... warmly greeted and treated with respect. Our prior experience working with two Santa Fe dealerships both in the winter and spring left us feeling unheard, taken advantage of, and mistreated. The "Perfect Price" at Harr was definitely something we appreciated as there was no hassle or pushy sales people forcing us to make a decision. Everyone at Harr was extremely helpful and polite, especially Ashley Defries, who was the Product Specialist we worked with. She kindly listened to our situation and made us feel at ease. Since it was our first time leasing a vehicle, Ashley readily answered our questions and did so in a way in which we could understand. Our situation was somewhat complex due to moving out of the state and having to set up temporary insurance at the same time. However, this was not a problem for Ashley and the team. She, as well as the rest of the team, went above and beyond, including providing her cell phone number to us, as we both had busy schedules and found this way the best method for communication. Ashley was able to find us the exact Jeep we were looking for. Within a few days and a matter of signing some paperwork, we were behind the wheel of a new Jeep Cherokee! They were willing and able to get us the best deal! We can honestly say this has been the most pleasant dealership experience we have ever had. It is a shame we are moving out of state, as we would only consider Harr dealership for a car/truck/SUV in Worcester going forward. We will highly recommend this dealership to our family and friends living in the area! A few days after we leased our vehicle, Ashley sent us a text message to ensure we loved our new Jeep. She knew we were sad to let our previous vehicle go and took the time to check in with us. It is rare to find such personal service these days! We feel as though Ashley went above and beyond her responsibilities by allowing us to contact her at anytime. She even wished us luck with our move. Ashley, you were a breath of fresh air after a stressful experience! We felt as though you truly cared about us and we cannot say enough about your professionalism and honesty. Your personality was a perfect match and we have no doubt that you are a true asset to your team. Thank you again, Michael and Kristen Zacharias (new Jeep lovers!)
Thank you VERY MUCH Michael and Kristen, for such a nice write up. Our staff aims to make this experience a daily occurance; so I'm happy to see you ...truly enjoyed your visit to our dealership; and we hope you continue to enjoy your Jeep for years to come!
Treated me right.Very satisfied with ttttttttttttttttttttttttttttttttttttttttttttttttt
I came in with a leak for my coolant .After finding out the cost of the repair I decided to just trade it in and purchase a new car. I saw three minivans... that fit my needs and decided on one and even had that one option I wanted added to it to make it the perfect car.The sales department were very friendly,helpful,patient and knowledgeable.All my questions were answered and I had many of them.The best part of my overall experience was how quickly all this took place and the trade in amount that was given for my old vehicle.
The service I receive at Harr Dodge is ALWAYS exceptional. Thank you.
This was just going to be an inspection when I drove in - but it turned out that a fog light needed to be repaired - and right then, if the vehicle was... going to pass inspection. This work took only about 20 extra minutes. The big plus at this dealership is the lounge, which is a very comfortable place to wait; and the staff which is friendly and courteous.
Good and courteous staff. Would not recommend if buying car with trade in. Low ballers there. They offered me demo car driven by dealership owners nanny.... Typically demo car goes couple of grand down on asking price, depending on miles. Would recommend if buying new car, good overall experience.
Perhaps it was just the value of your trade at the time... Values fluctuate. We also have a new program in place now for trades that has enabled us t...o be more aggressive with offers... We buy cars even if you aren't buying one of ours-- so we always give the best offer for what the car is actually worth to the market :)
Great team there,no pressure. I liked the casual but professional attitude of sales people. Did not get swarmed with camel coat wearing shark salespeople.
it was very helpful that they allowed me to get a loaner car because my car needed to stay there overnight. They made sure they held to the estimate they... promised.