Harr Chrysler Dodge Jeep Ram

Moved to Worcester a year ago and quickly became a repeat customer with my 2005 RAM 2500 turbo diesel truck. After several communication challenges with service reps, I began working exclusively with Mark, the service manager. Everytime I'd bring my truck in, they would have a list of unrelated things they claimed needed to be fixed. In the beginning, I just went with it and followed their recommendations, but over time, I began to question whether these parts really needed to be replaced. The last straw occurred when I had my truck towed to their shop after it suddenly began running very rough on the highway and had no power to the point it was about to stall. They called me the next day and gave me a list of trouble codes being thrown and quoted me $10,000 for new fuel injectors, common rail, fuel lines, fan clutch, etc, etc, etc. I asked them how much they'd give me on a trade-in, and after waiting 3 days for a reply, they said $2000 (still owed $10k). Being concerned they were rip off artists, I decided to call around and ended up speaking with the owner of Massdiesel Performance in Bellingham. The conversation went so well I had the truck towed to their shop the following day. They called me a couple hours later and asked who told me the truck was throwing all those codes and needed all that work done - because they couldn't find any of those codes in the history nor did they think it needed any injectors. They said they thought the issue was a blown head gasket. They also said they drove the truck around for 20 minutes, and other than a very small water leak, it was running just fine (no water in the oil, no overheating, plenty of power, etc). They also said I could probably get by without having it repaired for a couple more months - just keep an eye on the water and oil. After mulling it over, I decided to trade the truck in, so I picked it up the following day, and guess what - THEY DIDN'T CHARGE ME A SINGLE PENNY! I drove the truck like that for another 2 months while I worked with another Dodge dealer to custom order a brand new 2016 RAM 3500 turbo diesel and got $17,000 on my 2005 trade-in. After all of this, I called and spoke with the GM of Harr, who backed all of his cronies and said they did everything right. I finally ended the conversation telling he and Mark that I'd never be back and I'd be sure to leave feedback on the internet about my experience, so here it is . .. The guys at Harr are happy to rip you off if you let them. AVOID THEM AT ALL COSTS!

After discovering an oil spill in my garage, I contacted Harr Service dept immediately and secured an appointment for 9:30 the next morning. I dropped the truck off and instead of waiting, they offered my a loaner vehicle, which I accepted. In less than 3 hours they discovered that I had an after market oil filter that had started to leak fro a previous oil change. I will no longer go anywhere but Harr for my oil changes and maintenance requirements for my Ram

I dropped off my car in the morning , Bendon did a great job listening to what I needed, got the job done and called when I was done .

Great service.Gave me free rental.Would use them again very professional and friendly.I believe my truck was the first truck they did the recall on good job.

Good work on my Jeep. Under warranty and at 11,000 miles, I had an "Electronic Throttle Control" Service light come on. I brought it in and they provided me with a free rental loaner vehicle while my Jeep was serviced over a two day period. I'm happy that they were able to restore the Jeep to good working order. I am hoping that this is not an indication of reliability as this is the third issue in a year (computer software update so no one could hack it, and s tailgate wiring harness bundle replacement. Here's hoping Jeep has it together and this dealership stays focused on good customer service.

Recently I went into this location with my husband to order a new 2016 Jeep. I explained everything I wanted and explained how we wanted to order one. The older gentlemen helping us kept bringing us jeeps that were similar to what we wanted but did not have everything I wanted. At one point he tried convincing us to buy this one jeep and explained how the painted hard top was only 1100. After I questioned him multiple times if he was sure that was the price (knowing it wasn't) he went to his parts guys to confirm. When he came back to the desk..not only did he not have a specific price but he had another jeep that didn't have everything we were looking for. We went in there to order a new jeep, and find out what they would give us for our current Jeep. It could have been that simple, It felt like this guy was doing everything he could to sell us other jeeps. Fast forward a little.. Waiting for the guy to appraise our current jeep and the salesmen is asking all these questions. Do we owe on this jeep? How much do we owe on this jeep? Goes on about how they've sold jeeps that were older for certain prices etc. When my husband stated they don't need to know how much we owe on the jeep the salesmen explained how he was just going to write it on the back of a paper.... Why? When he didn't get his answer, he went back to the desk to tell the person we wouldn't tell him what we owed. It got to the point where we were so annoyed because we were being lied to & xxxxxx around that we just left.

Had 4 recalls on my Ram 1500, Harr took the truck right on time , and did the recall issues and had me back out right on time.

This dealership is a bate and switch shop, they are absolutely the highest degree of con artists you can find. Renee Caldwell has absolutely zero character and has no honor. She is the worst product specialist that I have ever worked with and I have worked with quite a few in my day. I would by no means ever say this about someone if it absolutely wasn't deserved but she totally earned it. She is manipulative, distorts the truth, is evasive and not helpful at all...remember the CUSTOMER should come first NOT YOUR EGO. George L.

I always get really good service from the team in your service dept. Friendly and professional and eager to help. I really wish there were loaner cars available though. The shuttle only runs in the mornings and only during the week, so it makes it really hard to get the more extensive repair jobs done at Harr. I end up having to go somewhere else that gives me a loaner or a shop closer to home

Mike, the man who helped me was absolutely amazing. He was very professional. I came in to get a:Synthetic oil change because I received a coupon in the mail to receive an oil change for $29.99 plus tax, and I asked Mike if I would be charged to the disposal of the oil filter. After asking him he reassured me I would not have to pay that because I had the coupon and promised me I would be charged no more than $35.00. I was extremely pleased with the service I received as well as the price I was promised, and the company followed through with all of their promises. I am very pleased with the integrity of this company and will definitely recommend dealing with Mike as well as Cryslter Jeep Dodge of the future! Thank you again Mike!