Buick GMC of Beaverton

If I could give a 0 score I would. I am a woman of color and was disrespected and discriminated against by one of their salesmen, Alexander. I had been in to the dealership once to look at and test drive the car. He was nice at first. I told him I would think about the car and get back to him. After that, our communication was strictly through text messaging. I texted him my offer price for the car: 1) he didn’t like my offer and said he would not take my offer to his sales manager. When I told him I found other dealerships with same car same everything, year, package, miles, etc., but priced lower, he wanted proof. So I sent him the links of these cars from other dealerships. He criticized my efforts and picked apart everything about the cars and those other dealers. I told him then that I would just move on and purchase the car elsewhere. 2) Alexander said that if I come back in and want to discuss pricing he was sure his managers would move on the price a bit if I was ready to buy. I replied that I WAS ready to buy, but I would just go elsewhere to purchase a car. 3) Then Alexander accused me of be too cheap and I quote Alexander: “ you thought you could find this car cheaper elsewhere to justify a massive discount but you were wrong. And now behaving as a child would, you are suddenly ready to buy elsewhere.” I cannot believe this! Alexander was so rude, disrespectful, condescending, and definitely unprofessional. Is this the type of people this dealership chooses to represent them. Do they not care about their reputation or customer satisfaction? I just said “ I’d go elsewhere”. I didn’t expect to be hit with such belittling and disrespectful remarks for choosing to go somewhere else. And as if he thought I would do any further business with Beaverton Buick GMC, he continued with if I was going to move forward with purchasing a car from them I would have to speak to another salesperson, Leo, whom he “just filled in”. Then Alexander gave me Leo’s number and told me: “Unless you’re sitting in our dealership, ready to buy, he will not be discussing pricing with you. If you want a discount, you can do it with Leo in-person.” As if I would waist my time with anyone from their dealership after this treatment. Is it the fact that I’m a woman that he thinks I can be treated in this manner or is it because I’m a woman of color? And I tried yesterday to report this unpleasant and disrespectful interaction to the dealership’s manager but I kept getting the runaround. Persistence got me in touch with the voicemail of Eric Lovejoy. So I left a message but haven’t heard back. Please Do Not Buy from Buick GMC of Beaverton. And as you can see from other low scores for this store, I’m not the only one to have issues with this dealership and I didn’t buy a car from them.

Never purchase their extended warranty. Thank goodness my used auto is ok…for now! I cancelled my extended warranty purchased on MONDAY after purchase on Saturday prior. The warranty company (Lithuanian) had not had time to even have received my contract. When inquiring when payment could be expected was told “UP TO 6 WEEKS”! Why? Why…why…why???? 6 weeks has come and gone and at the 7 week mark I contacted Lithia. Oh, it’s in progress of review! ??????? …and I could expect receipt of the funds IN FULL with two weeks. Let’s review the math…from “up to 6 weeks…to 7 weeks and no funds…to being told by Lithia that it could be another 2 as it makes its way through REVIEW? 6+1+2 looks like 9. 9 weeks to receive my premium when notified over 1 WEEKEND that contract was being cancelled. This is ROBBERY folks and I hold Beaverton Buick/GMC responsible for this HORRIBLE experience. Why to they promote (heavily) this horrible product. They are NOT customer service oriented that is for sure. Go elsewhere!!!!!! There are other Buick/GMC dealerships close by.

I inquired about a specific auto, the Salesperson said car was not ready to be seen and would let me know when available for viewing. Couple days later I reach back out and they told me it did not pass their strict requirements and taken off market. That two day delay waiting caused me to loose out on another car. Little diisappointed that they did get back to me sooner

I inquired about a truck, I was contacted about the truck. Sales asked for trade info, and got my info on the phone for a credit app. I asked them to run my credit but please don’t shop it. See if we could do a deal with the terms I asked for. In a matter of hours they did a credit check and shopped it 5 or 6 times, 24 hrs later I got a notification they shopped it 4 or 5 more times. I had to call them and ask what was up. Sales was rude and told me I should be happy with the terms. It wasn’t what I wanted. Told me that I didn’t want to get in a pissing match with them after I confronted them about over shopping it. I will never trust Lithia dealerships again if this is how they conduct business. All I wanted was a simple resolution to the situation. I wasn’t about to buy with them. I have purchased many cars from lithia dealerships but this dealership failed on Honesty, communication and integrity goes a long ways and they made sure I was asking way to much.

I Purchased a 2018 1500 Sierra Denali truck. Drove it home and brought it back because the transmission was clearly shot. Approval was given to replace torque converter for me. Going into 3rd week now. I have been told two different dates that truck will be done and I can pick up. Both times date came and went with no call. I call only to find out they haven't even started on it yet and am again given another date next week. I was told there was staffing issues. I am very understanding of this as I deal with this also. My problem is that the dealership cashed the check I wrote for the truck and now they are in no hurry to deliver. Who does that? Out of respect to me they shouldn't csh check until have the truck. Very disappointing. Won't be shopping here again.

Worst mistake was buying a vehicle from this dealership. We recently bought a 2022 GMC Sierra in June and has been in the shop for 5 weeks. They SOLD US A LEMON! Once we received our vehicle back, it was covered in SAP. Their customer service is the worst I've experienced. They never return your calls or provide you updates. I would never buy from this location again.

Dave Morris and Bradon are excellent. I will recommend gmc Beaverton to all my friends. Friendly and professional.

Do not buy a vehicle from here. Salesperson that sold me the vehicle also sold me a warranty that is not covering anything that he said it would. The vehicle has many issues that were not disclosed. The manager told me it was an “as is” sale and we cannot help you anymore. Chris, Jeremy, Thomas are are people that helped me with my transaction and gave me the run around and basically told me that I’m out of luck. I will never buy from here or recommend anyone to purchase a vehicle from them. STAY AWAY!

David Morris was an awesome salesman and took care of me with a great deal.

Buying our car was very good, buying the service contract was a huge mistake. Can never get the vehicle serviced. Between the poor app. to connect with them to no available times to get it done it has been months overdue.