Reviews
$80,000 car with a dent
I just bought $80,000 car got home and found a dent under the passenger mirror. Contacted dealership thinking of course they would take care of it. Nope. Prior to that they low balled me on my trade in to the point that I when to another Lithia dealership and sold me car for $3k more and came back to buy the car I really wanted. This dealership has a tired look and careless attitude. I won’t be buying here again. They won’t even see this review and if they do they won’t care.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for providing us with this feedback, Jason. At Lithia Buick GMC of Beaverton, we continuously strive to improve as a business. We appreciate the opportunity to read reviews like yours, as they help us learn more about the areas in which we need to progress. I would like to speak with you about this issue so we can work together to make things right, so please contact me directly at your convenience. Sincerely, Eric Lovejoy, General Sales Manager
Great Experience
One of the best experiences I had in leasing my car. It was seamless and straight forward. Tommy was fantastic! I was very impressed by the whole staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Eric Lovejoy, General Sales Manager
The Beaverton Buick Difference
This was the most comfortable car buying experience I have ever had. Everything about the dealership is impressive. Zach was my sales representative and he was friendly, attentive, and super knowledgable. Great selection of cars and very efficient staff. Also, the dealership itself was immaculately clean and has a welcoming atmosphere.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It's our commitment to ensure quality customer care by providing comfortable, clean, and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Eric Lovejoy, General Sales Manager
Great experience
Chris Akins, my salesman was very knowledgeable and helpful throughout the buying process. Super happy with my GMC Sierra AT4 and highly recommend these guys.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the wonderful review of your recent visit to our dealership, Chris. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Eric Lovejoy, General Sales Manager
22k mile service/ oil change
Excellent service. I waited for my vehicle while maintenance was performed. Prompt service and clean waiting area. Was back at my house in under 2 hours.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the amazing five-star rating, Ken! I’m glad everything went well during your recent experience with us and please don’t hesitate to reach out should you have any questions or concerns. Until next time, take care! Sincerely, Kenny Bower , Service manager
Great experience
Shopping for new cars has become frustrating with limited inventory, higher prices and interest rates. I've been looking sending inquiries for a couple mos before sending GMC Beaverton. Jeremy promptly answered questions and felt as I was appreciated. I agreed to come in for a test drive and the in person experience was great. Knowledgeable without pressuring from sales through finance.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gary, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Eric Lovejoy, General Sales Manager
Awesome Sales and service
Excellent service. The sales process was very smooth and the sale representative was professional and kind. I would recommend this dealership because of great professionalism, service and selection. I appreciate all that staff that helped with our sale.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care! Sincerely, Eric Lovejoy | General Manager
Mike is amazing!
I am so happy and beyond satisfied with the service and compassion that my husband and I received at this car dealership especially from Mike. Michael Gutierrez is amazing!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to let us know how satisfied you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Kenny Bower , Service manager
Great price and excellent service!
Easiest car buying experience I’ve ever had! No hassle, and they had everything ready to go from test drive to signing. Jason is very helpful and respectful, and Chris the finance manager is courteous and organized. Plus they had the best prices on the car I was shopping for! Highly recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lauren, Lithia Buick GMC of Beaverton would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Eric Lovejoy, General Sales Manager
Solid customer service
Josiah did a pretty good job of communicating the problems with my car at the service desk and keeping me updated for the two weeks it was checked in with them. What was gonna be a $2000 job ballooned to $6000 unfortunately, so that's the only negative, but he did try and find ways to save me some money. Again, it's not their fault my car was close to being on its last leg, but it was still a price shocker. Got me a nice discount with all the work that was done though and even got me an Uber to come get my car when it was done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Matt, I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Kenny Bower , Service manager