Skip to main content

Reviews

(491 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Five Star Nissan of Florence from DealerRater.

Want to share your experience with this dealership?

Write a review

repairs

Shasta and Thersa was a great help, they keep me update on the things that had to be done to my car . customer service was very friendly and made sure that I was satisfied with the work that was done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Proud owner of a New Murano

I was very impressed how fast the whole experience went. Expected to leave the information with the Dealership and let them work it out and call me when it was done. I was only there about 2 hours and we had a deal. Very impressed that Terry actually came and introduced himself to me and talked to me like I was a person. Lamon was really great listened to me and my concerns and remained positive through the entire process even when I wasn't. He didn't try to dazzle me with something that I could not afford and then try to talk me into doing it anyways. I really appreciated that part. I have to say this was one of the easiest car buying deals I have ever had and I have had a lot of them! I say go here first before anywhere else!!! Mario the finance manager is great to deal with too very down to earth!! They all kept it "real"

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Customer Service

I was able to upgrade from a 1996 Honda to a 2011 Nissan Altima. I was able to purchase this vehicle with the help of Demetric Gandy. I was able to get a this car with payments that I could afford. Demetric also did a follow up call just to see how much I was enjoying my car. I would highly recommend Demetric to anyone looking to buy a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Go Get Your Car

I really enjoy my experience in purchasing my new 2015 Nissan Altima with the help of Demetric Gandy....I didn't think I would get approve but I did and drive away in my new car with 19 miles on it! Demetric provided extra customer service by coming to my house to personally give me the 101 basis I needed to know about the vehicle along with his number to call if I had any questions.I would definitely recommend Demetric to anyone looking to buy a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

I want to thank you for choosing Five Star Nissan of Florence as your preferred dealer! Our goal is to provide exceptional customer service to EVERY customer. Demetric is one of the best. Thank you again! Curt

Jacob McElveen Sales Agent Review

This was a buying experience that was handled very professionally by the agent Jacob McElveen, who guided us through the buying process without stress and handled our request for a vehicle purchase smoothly. Jacob is a very personable young man who was knowledgeable of the vehicles we were interested in purchasing and met our needs. I would not hesitate to recommend him to others for his sales ability and friendly personality. My wife and I are very satisfied with the courteous service Jacob provided.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Auto purchased from Jacob McElveen

Today I purchased an auto from Five Star Nissan. The salesman was well informed, very courteous, relaxed and was a pleasure to deal with. The key, prompt response with no pressure. A great experience that I would recommend to anyone looking for an auto.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

amazing

Jacob McElveen was amazing. He helped me tremendously and would recommend him to anyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Excellent service

I was very bless to have two wounderful saleman by the name of Jacob Mcleen & Lamon Davis,they answered all our question and thank you jacob & Lamon

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Excellent service

I was very bless to have two salesman name Jacob Mclveen,and Lamon Davis they were very professionl with answering all the question that was ask and im very happy that they were the salesman that took care of everything thanks Jacob and Lamon i will referral other to you im very happy with my 2015 Altima.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

great service

Lamont is a great sales person . He made several follow up calls to make sure everything was going well. The service department was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No