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Meet Sarah Kilby

Sarah Kilby headshot
Customer Relations Manager
(19 reviews)

Reviews

It was wonderful experience for me thank you so much and

It was wonderful experience for me thank you so much and my friends how is trying to buy car I will suggest this showroom

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We’re thrilled to hear you had a wonderful experience! Thank you for the kind words and for recommending us to your friends. We look forward to helping them find their perfect car too! Regards, The Toyota of Las Vegas Team

My wife Kathy and I have been doing business at this

My wife Kathy and I have been doing business at this location for at least 15 years and Sam Upton and Karl Kalial are the best team in Las Vegas.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your fantastic review! We're thrilled to hear about your long-standing relationship with us and appreciate your kind words about Sam and Karl. Your loyalty means everything to us, and we look forward to continuing to serve you and Kathy for many more years! Regards, The Toyota of Las Vegas Team

Our sales guy is at best lazy, and at worst dishonest.

Our sales guy is at best lazy, and at worst dishonest. He seemed bugged that I wanted a test drive- no joke. Wouldn’t call what I experienced customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We apologize for your experience and any misunderstanding regarding the floor mats. Unfortunately, the vehicle was traded in without them. Please contact us directly so we can address your concerns and work to make things right. Regards, Carl Hanley chanley@toyotaoflv.com

Promises made, promises kept.

Promises made, promises kept. I have dealt with these folks for many years and has always been a pleasure. I highly recommend this team of professionals.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your loyalty and kind words. It’s great to hear that our commitment to keeping promises resonates with you. We’re here to ensure your experience remains exceptional! Regards, The Toyota of Las Vegas Team

Rick Garcia is the Best Salesman ever!

Rick Garcia is the Best Salesman ever! This is my 3rd Toyota I have bought for him. The process is always easy and smooth! Thanks Rick!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great feedback, Mike! We're thrilled to hear about your positive experiences with Rick. It’s fantastic to know you’ve chosen us for your Toyota purchases. We look forward to serving you again in the future! Regards, The Toyota of Las Vegas Team

Very helpful made sure to accommodate and was very

Very helpful made sure to accommodate and was very patient when helping getting through process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I hate(d) car dealers~NOT ANYMORE!

I hate(d) car dealers~NOT ANYMORE!!! These people are AMAZING! Go there for all your vehicle needs. Can't say enough good things about this dealership. Professional, sincere, helpful without being pushy and over all just plain nice!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

It was a very bad experience, everything is a scam and

It was a very bad experience, everything is a scam and lies. should be honest

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Por medio de la presente envío mi agradecimiento al Sr

Por medio de la presente envío mi agradecimiento al Sr Eduardo Aguilar. Por su apoyo incondicional hacia mi persona y que me ayudo con mi automóvil y economía para salir a salir con la compostura de mi carro , un hombre con un profesionalismo al 100 % gracias de nuevo Atentamente Maria N. Trujillo

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Gracias por sus estrellas, Maria! Que bueno saber que Eduardo le brindo una excelente visita. Hasta la proxima! Saludos, Miki Radan General Sales Manager mradan@toyotaoflv.com

fantastic service all employees friendly and courteous...

fantastic service all employees friendly and courteous job always fantastic and fair price employees always go the extra mile to assist and satisfy your visit

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's always great to hear when our customers have such a positive experience, as we look to provide that to each and every customer. We can't wait to see you again! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com