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Kelly Mitsubishi

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,014 reviews)
Sales hours: 9:00am to 7:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–6:00pm
Sunday Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2015 national dealer award 2015 state dealer award 2014 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (610) 421-4467 (610) 421-4467
Used (610) 421-4476 (610) 421-4476
Service (610) 421-4340 (610) 421-4340

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,014 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kelly Mitsubishi from DealerRater.

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Excellent Experience

Our experience was excellent with the entire staff of Kelly Mitsubishi. Our salesman Mike went above and beyond to assist us in every way. We have raved to our friends! Mike did everything from listening to us, helping us pick the right vehicle and we test drove it right away and all was done in a timely manner. No pressure at all. Fair price, honest and very helpful. Mike you are simply wonderful. Thanks again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Loved Working with Ali

I had a great experience with the Kelly group. Everyone at the dealership was friendly, professional, and really knew their stuff. I would highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience

We were looking for a new compact suv and were searching multiple dealers/manufacturers. After talking with Mike and test driving the Outlander Sport, we decided The Kelly team and the Outlander Sport was the best choice for us. We are very happy with the sale process and would recommend them if your looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awesome

Quick and easy experience. This is the third car I have bought from the kelly autogroup. Highly highly highly recommend coming here for your next car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great

Knowledgeable courteous thoughtful kind experienced was a great experience atmosphere was just what I needed and thoughtfulness of the whole crew and cleanliness of the car was great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The best experience ever

Jessica and her team at Kelly Mitsubishi went above and beyond to make my car buying experience the best. Definitely will recommend them to anyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

First car

The staff was very kind and knowledgeable. They immediately made me feel welcome. Ali was very nice and was able to answer all of my questions. The gentleman who completed my financial paperwork was incredible and had great repore. The vehicle is in great condition.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Unbelievable! A car buying experience that was enjoyable!

My experience at Kelly was clearly different from the typical experience that the public has grown to expect from car dealerships. I found both my salesman, Ali Taner, and the sales manager, Kevin Farrell, to be friendly, straightforward, and extremely easy to deal with in the purchase of my used car. When I first arrived, the car that I had expressed interest was parked in front, beautifully detailed, and with especially good new tires installed. And, by the way, we reached a very fair price rather quickly. After a test drive, I loved the car except with some concern about the braking efficiency. Ultimately, as part of the sales agreement, Kevin personally requested that new brake pads be installed. To my surprise, when I came back to pick the car up, he had instructed the service department to put new pads as well as new rotors on the car's brakes. Because he knew that I would be driving the car across country, he went beyond the call of duty in order to ensure my safety. Now, that is impressive! I absolutely recommend Kelly's Used Car dealership. Customer service simply does not get any better than this.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Best Experience in purchasing my new vehicle!!!

I've purchased many vehicles in my life. Usually I've looked upon them as horrible long experiences. When I decided to purchase from Kelly Mitsubishi in Emmaus Pa., I realized they were really out to meet my expectations with incredible customer service and experienced employees... All I can say was I was shocked that buying a car didn't have to be such a horrible experience. THANK YOU KELLY MITSUBISHI!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Review of my experience

I had a pleasant experience buying a new car at Kelly Mitsubishi. I didn't feel pressured by the salesman, Mike. He explained details of my interest without forcing a decision on me. The finance negotiation went smoothly. Kevin, from finances, helped me to meet my price and monthly payments. I had a great experience and I would recommend this dealership to others. Lisa B.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.