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AutoStar of Sylva

(641 reviews)
Sales hours: 10:00am to 7:00pm
View all hours
Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–6:00pm
Sunday Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(641 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoStar of Sylva from DealerRater.

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Excellent Customer Service

From driving on to the lot to driving off in my new car- Terence was professional, knowledgeable, patient and kind. His time and effort made it obvious that he is there to do more than sell a car- he is personalizing each experience and making sure that everyone who leaves is completely satisfied. The level of customer service provided by Terence and his coworker Amanda is something to be admired and I look forward to continuing to do business with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Amazing Experience

Always friendly and always responding back in a timely manner. Amanda goes above and beyond to help her customers and to help then find the car that fits their budget!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Amazing

Amanda was an amazing help during the process of finding our family a vehicle!!! I told her what we needed and she went above and beyond my expectations and got us the perfect vehicle!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

2016 Jeep Compass

Shane King is AWESOME! He made our experience fun. I really can't say enough good things about him and our experience at Auto Star! Ethan was great too! I highly recommend Auto Star and staff, they are great friendly people who went above and beyond for us. So thank you Shane King, I feel as if we made a friend for life, not just a salesman who sold us a car! You Rock!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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New vehicle

Shane was awesome!! He went above and beyond to find me exactly what I wanted and got everything I asked for. Ethan was great explaining all the paperwork as well. Great experience and will definitely tell my friends to go to Auto Star. Thanks again!!! Love ? my Nissan Rogue.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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What a deal and friendly staff!

Shane and all the staff were great. He went out of his way to find us a deal and get us into a suv that was practical and affordable! He was not only knowledgeable of the vehicles he had on his lot but also vehicles he was able to get. Shane has a no pressure sales approach that makes the nuances of car buying an ease! Will 100% recommend auto star and Shane King!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2013 Suburban LTZ - Shane King

Called my good friend Shane King when I saw a great looking Suburban on the Auto Star of Sylva Lot. Took a test drive, got credit approved and car purchased in less than 2 hours. Couteous and efficient service from beginning to end. Great warranty and in-house incentives. Go see Shane and let him find your Dream Car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best sale ever!!

Shane king and everyone went above and beyond to help get us in a vehicle for our family. Kept updating every step of the way and did everything to make it go smooth. Thank y'all very much!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The Best if All the Rest

Get Shane to help you find a deal. My grand daughter lives her car. Less miles and less money

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best car salesman in the market!

Last time I bought a car it was a week long, very frustrating process. Not when you deal with Shane King. I would've never imagined getting an amazing deal would be so easy. He made it fun and I will absolutely refer him to anyone looking for a new vehicle!!! He actually drove 45 mins to pick me up so i could test drive a vehicle. You dont get service like that anywhere!!Thank you Shane!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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