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AutoStar of Sylva

(640 reviews)
Sales hours: 10:00am to 7:00pm
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Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–6:00pm
Sunday Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(640 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoStar of Sylva from DealerRater.

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Best car buying experience ever!!

I had the best experience buying from Terence and amanda at Auto Star of Asheville . They sit down talk to you ask you what your looking for what the highest you would want your payments to be and they help you find something that help find something to accommodate both If your looking for a new car i would definitely recommend them they will even travel to there other lots if you see one online at another auto star to help you get in the car you want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Amanda was great at helping me find my Jeep Patriot

Overall everyone & everything I experienced at AutoStar when I bought my Jeep Patriot was excellent. I would recommend AutoStar & Amanda Edwards to anyone! She found me the best deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Always a pleasure to do business

I have purchased one vehicle at Auto Star through Amanda 2 years ago. Currently I'm in the market again and immediately contacted Amanda for her help. She is very knowledgeable and so very helpful!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Over the top help

I have now bought 4 cars from the Auto Star group. The fourth was the greatest experience I have had with any type of customer service. My mom's car had broken down and we needed to get her something badly. Her credit is not good at all and my husband and I are in the process of building ours, so we knew finding financing was going to be a problem. Amanda, Bella, and the staff worked and worked, we were beginning to think it just wasn't possible. They called in one of the finance managers that had been on vacation because they knew he had a few tricks. They got us the financing we needed and my mom now has the car she deserves.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Super amazing people!!

Amanda was absolutely one of the most fabulous people I've ever delt with when looking or buying a car!! (Trust me I've met and delt with many idiots over the years!) I recommend her and shall always recommend her every time to all my clients!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great experience!

Amanda was awesome. Make the experience fast and easy even though I have sub par credit. I will definitely recommend her to all my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Simply amazing!

We never expected to have such an amazing experience as what we did. Terence ROCKS! He is a great listener. He is patient and honest. Very attentive to what my needs were and I am grateful for that. The process with Aman2was smooth and easy. I highly recommend Auto Star Asheville.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Extremely friendly staff!!!

The staff here is one of the nicest in the industry! Terrence and Amanda will listen to all of your needs and go the extra mile to make their customers happy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great service!

I didn't plan on going to autostar or even purchasing a vehicle, but then when I was riding by the dealership I saw the exact vehicle I had been wanting, a Jeep Compass From the beginning to the end of the whole process, Terrence was friendly, positive, and probably most important knowledgeable. Terrence told me everything I needed to know and he knew what he was doing. Terrence and the others at autostar was able to get me the exact car I was wanting AND it was in my budget. I couldn't have asked for a better first car buying experience. I would tell everyone to go to autostar for any of their car needs because they'll get you what you need and as close to your budget as they can.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Excellent Customer Service

From driving on to the lot to driving off in my new car- Terence was professional, knowledgeable, patient and kind. His time and effort made it obvious that he is there to do more than sell a car- he is personalizing each experience and making sure that everyone who leaves is completely satisfied. The level of customer service provided by Terence and his coworker Amanda is something to be admired and I look forward to continuing to do business with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.