Reviews
Write a reviewGreat experience. Fell in love with my car. My sales guy...
Great experience. Fell in love with my car. My sales guy really helped me get some great financing as well. I didn't feel pressured at all.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Chet wilkinson
Chet Wilkinson was extremely helpful on my trip to Fitz mall he answered all my question but also an honest man thanks for everything garry .c
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service
I have been researching and AutoChecking used cars for a friend who doesn't have time. I received a phone call from Christian Quintero of Fitzgerald Auto Mall regarding a Toyota Highlander that I had looked at. He asked great questions and I told him what info I needed to pass along to my friend. I needed the "out the door" price. He said he'd work it up and get back to me. That same day he emailed me all the detailed info and then followed up with a phone call and, a few days later another email asking if I wanted to schedule an appt. . I was really impressed with his patience and time working on my behalf.. Unfortunately, the next day, I had to abandon my search and put it on hold. I did show my friend the info and he just did not like the car as much as I thought he would but I will be picking up my search again this week and Mr. Quintero is the first person I will enlist in my efforts.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
This was the first dealership that actually cared enough...
This was the first dealership that actually cared enough to really try and succeed in getting my wife and i into the car we really wanted. Our sales rep Rachel was amazing she wasn't pushy at all didn't try and put me into a car i didn't want she and her manager really pushed the bank to get the terms we wanted she was just amazing. And even the service dept was great Bill helped me get in fast and get out fast he really cared about the issue i had with my jeep. I look forward to doing more business with them in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Walter wilkinson is a wonderful sales person.extremely...
Walter wilkinson is a wonderful sales person.extremely knowledgeable, not pushy or overpowering and was willing to take the time to tell us every detail of the car. He even programed both our phones to the car.we would buy another car from him and tell all our friends to buy a car from him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Buying used car
Walter wilkinson at fitzmall used cars is a wonderful sales person.he knowledgeable and no pressure was put on us. He was willing to take time to explain ever detail of the car to us.we would buy a car from him again and tell all our friends to buy a car from him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bought a Jeep
Bought 2 cars from FitzMall, going for my 3rd. Quality, fair prices, GREAT customer service, no pressure, honesty...not your "typical" used car salesmen. Service department gets an A from me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lease buyout
I was buying out my Hyundai lease and Floyd Martinez was very helpful in dealing with the paper work, since I live out of the area. this was especially helpful. Dave was helpful in dealing with the paperwork as there seem to be a lot of it. Thanks to both of you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very straightforward
Low dealer fees. No hidden fees. Straightforward process and pricing. They are no pressure. I would definitely shop here again. The sales team was very knowledgeable and easy to talk to
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your review Mr. Brown. You can count on us to provide you the same service next time you visit! Cheers!
No sales pressure - comfortable environment thanks to Floyd.
Floyd Martinez was a great salesman to work with at the Mall. He fully understood type of vehicle I wanted - no pressure from Floyd. I would highly recommend this Mall and Floyd. If you want to feel comfortable about your decision to purchase a vehicle from Fitz Mall, I suggest you take the time to visit them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car