Reviews
Purchasing a vehicle is never a great experience.
Purchasing a vehicle is never a great experience. Shawn made our transaction seem seamless and stressless. His pleasant demeanor whenever we enter the showroom has always been a pleasure and his persistence in finding us the vehicle of our choice was priceless. After numerous calls back and forth Shawn found us what we had been waiting for. His professional, no pressure manner, as well as listening with empathy, make him an asset to his team. He is a true gentleman. We have been very happy with Volkswagen of Ocala and its service department since 2015! Lloyd and Maggie Hathaway
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lloyd and Maggie, thank you so much for your heartfelt review and for being part of the Volkswagen of Ocala family since 2015! We’re incredibly grateful for your continued trust and loyalty. We're so glad we could help you find exactly what you were looking for and make the process smooth and stress-free. We look forward to continuing to serve you for many more years to come!
I want to start off by saying, thank you again.
I want to start off by saying, thank you again. I also want to say thank you to Carlos. For going above and beyond and extending his time in order to help me get a car that was much needed. Thank you to his boss his superiors. Because I know this is probably rare. I don't know, but for me it was a blessing i truly truly enjoyed my experience at this dealership. It is the first time I have ever had a dealership experience where I walked off the lot with a vehicle. I am very grateful for the kindness that the staff extended to us. And making us feel comfortable, my daughter and I, my daughter said, her favorite part was the snacks. I'm gonna say my favorite part outside of purchasing the car. Was that coffee machine that coffee machine was everything and that coffee, it was d*** good. Thank you again, volkswagen of ocala, you guys are bomb..
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind words! We're thrilled Carlos was able to help you find the right car and make the experience so smooth. It means a lot to know you and your daughter felt comfortable — and yes, that coffee machine is a fan favorite! We're grateful you chose Volkswagen of Ocala and look forward to seeing you again!
Good over all.
Good over all. The process to complete the sale was a little long, but I guess to be expected. Shawn came to complete the sell on his day off. We appreciated the good transaction. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the feedback! We're glad to hear you had a good overall experience, and we truly appreciate your patience during the process. Huge shoutout to Shawn for going the extra mile on his day off — we’re lucky to have him! Thanks again for choosing us, and enjoy your new vehicle!
The dealership was attractive, friendly atmosphere.
The dealership was attractive, friendly atmosphere. Shawn was helpful, and patient with all my questions. Fortunately, the model I was looking for was on the lot, because it seemed that if I wanted something else, it would affect the timing and price. So, perhaps a better selection of color and "package" would make a decision easier to make, rather than walking away without a sale. I will not hesitate to stop back in as I familiarize myself with my new car.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind words and for taking the time to leave a review! We're glad to hear you had a positive experience with Shawn and felt comfortable in our dealership's atmosphere. Your feedback regarding vehicle selection and availability is very helpful—we’re always working to improve our inventory options to better meet our customers’ needs. We're happy you found the model you were looking for, and we hope you’re enjoying your new car! Please don’t hesitate to stop by or reach out if you have any questions—we’re always here to help.
Love my new ride!
Love my new ride! Buying experience was A+ from sales , finance to out the door.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind words! We're thrilled to hear you love your new ride and had an A+ experience with our team from start to finish. Enjoy every mile, and don’t hesitate to reach out if you need anything down the road!
I had a great experience at this dealership, everyone was
I had a great experience at this dealership, everyone was very accommodating and easy to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so glad you enjoyed working with our team! We look forward to seeing you again soon!
I was treated with Great professionalism, they were sure
I was treated with Great professionalism, they were sure I was comfortable with my car option. Very knowledgeable about the business which make it easier to finalized the decision. Always fair with pricing. Carlos Hernandez and his crew very recommended. Easy to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review! We're so glad to hear that you felt comfortable and well taken care of throughout your experience. Carlos and the team work hard to make the process smooth, informative, and fair, so it's fantastic to know that came through. We truly appreciate your recommendation and look forward to helping you again in the future!
Shawn was incredibly helpful and dealer friendly, to say
Shawn was incredibly helpful and dealer friendly, to say the least! He answered all my questions and followed up with me throughout the process. Absolutely no pressure, at anytime, which I appreciate greatly. There is nothing worse than walking into a dealership and automatically feeling the pressure to make a transaction. If we were to buy another car, I would certainly venture to say I would have a conversation with Shawn first (even though we live two hours away) just because of his persona. Very refreshing! THanks again Shawn :)
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your thoughtful review! We're thrilled to hear that Shawn made your experience such a positive and pressure-free one. Even from two hours away, you're always welcome here—and we’d be honored to help you again in the future. Thanks again for choosing us, and safe travels!
We found Shawn easy to deal with, no pressure and a
We found Shawn easy to deal with, no pressure and a smooth transaction. We recommend Shawn and VW of Ocala.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind words! We're thrilled to hear that your experience with Shawn was smooth and pressure-free. Your recommendation means a lot to us, and we truly appreciate you choosing VW of Ocala. Enjoy your new vehicle, and don't hesitate to reach out if there's anything we can help with in the future!
Shawn is the cure for the car shopper who hates car
Shawn is the cure for the car shopper who hates car shopping and pushy sales people. He is knowledgeable, helpful, and sincere.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so glad to hear that Shawn was able to make your car shopping experience easy and stress-free. Thanks again for choosing VW of Ocala — we’re here if you need anything down the road!