Reviews
Purchasing a vehicle is never a great experience.
Purchasing a vehicle is never a great experience. Shawn made our transaction seem seamless and stressless. His pleasant demeanor whenever we enter the showroom has always been a pleasure and his persistence in finding us the vehicle of our choice was priceless. After numerous calls back and forth Shawn found us what we had been waiting for. His professional, no pressure manner, as well as listening with empathy, make him an asset to his team. He is a true gentleman. We have been very happy with Volkswagen of Ocala and its service department since 2015! Lloyd and Maggie Hathaway
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lloyd and Maggie, thank you so much for your heartfelt review and for being part of the Volkswagen of Ocala family since 2015! We’re incredibly grateful for your continued trust and loyalty. We're so glad we could help you find exactly what you were looking for and make the process smooth and stress-free. We look forward to continuing to serve you for many more years to come!
They were so very kind!
They were so very kind! This was my first car buying experience and one of the best to say the least! Everyone was attentive and really payed attention to what I wanted in a vehicle. Carlos was the best sales person and made our experience one of a kind! Volkswagen will always have our business.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're truly honored to have been a part of your first car-buying experience and thrilled to hear it was such a positive one. Carlos and the rest of our team take great pride in listening to our customers and making sure they feel supported every step of the way. We're so glad you found the perfect vehicle, and we look forward to serving you for many years to come. Welcome to the Volkswagen family!
Brandon’s attention to detail and his overall knowledge
Brandon’s attention to detail and his overall knowledge of the VW line was great because we are first time VW owners. He was very pleasant, patient and friendly. A true asset to the VW dealership for sure!!! 5 star service from Brandon!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words and 5-star review! We're thrilled to hear that Brandon made your first VW experience such a positive one. His attention to detail, product knowledge, and friendly approach truly set him apart, and we're proud to have him on our team. We’ll be sure to pass along your compliments. Welcome to the VW family — we’re here for you every step of the way!
I'm a very experienced car buyer and I have to say this
I'm a very experienced car buyer and I have to say this was one of the very none stressful experience I've had in a long time. From dealing with the sales rep, to the manager, and finance manager it was A+ all across the board. The dealer was cleaned, smells nice, had snacks, coffe, tea and water, beautiful seats to make for an excellent experience. I'd shop there again and i will recommend this dealer and the people whom I meant today..
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your experience! We're thrilled to hear that your visit was smooth, stress-free, and enjoyable from start to finish. Our team works hard to create a welcoming environment and provide top-tier service, so it’s incredibly rewarding to know we hit the mark with you. We truly appreciate your recommendation and look forward to welcoming you back whenever you're ready for your next vehicle. Thanks again for choosing us!
I want to start off by saying, thank you again.
I want to start off by saying, thank you again. I also want to say thank you to Carlos. For going above and beyond and extending his time in order to help me get a car that was much needed. Thank you to his boss his superiors. Because I know this is probably rare. I don't know, but for me it was a blessing i truly truly enjoyed my experience at this dealership. It is the first time I have ever had a dealership experience where I walked off the lot with a vehicle. I am very grateful for the kindness that the staff extended to us. And making us feel comfortable, my daughter and I, my daughter said, her favorite part was the snacks. I'm gonna say my favorite part outside of purchasing the car. Was that coffee machine that coffee machine was everything and that coffee, it was d*** good. Thank you again, volkswagen of ocala, you guys are bomb..
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind words! We're thrilled Carlos was able to help you find the right car and make the experience so smooth. It means a lot to know you and your daughter felt comfortable — and yes, that coffee machine is a fan favorite! We're grateful you chose Volkswagen of Ocala and look forward to seeing you again!
Good over all.
Good over all. The process to complete the sale was a little long, but I guess to be expected. Shawn came to complete the sell on his day off. We appreciated the good transaction. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the feedback! We're glad to hear you had a good overall experience, and we truly appreciate your patience during the process. Huge shoutout to Shawn for going the extra mile on his day off — we’re lucky to have him! Thanks again for choosing us, and enjoy your new vehicle!
The dealership was attractive, friendly atmosphere.
The dealership was attractive, friendly atmosphere. Shawn was helpful, and patient with all my questions. Fortunately, the model I was looking for was on the lot, because it seemed that if I wanted something else, it would affect the timing and price. So, perhaps a better selection of color and "package" would make a decision easier to make, rather than walking away without a sale. I will not hesitate to stop back in as I familiarize myself with my new car.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind words and for taking the time to leave a review! We're glad to hear you had a positive experience with Shawn and felt comfortable in our dealership's atmosphere. Your feedback regarding vehicle selection and availability is very helpful—we’re always working to improve our inventory options to better meet our customers’ needs. We're happy you found the model you were looking for, and we hope you’re enjoying your new car! Please don’t hesitate to stop by or reach out if you have any questions—we’re always here to help.
Mr. Carlos Hernández was very professional with his
Mr. Carlos Hernández was very professional with his attitude towards the deal and knowledgeable about the 2025 VW Jetta Sport. Volkswagen of Ocala is highly recommended to anyone looking for a new or used vehicle. Great staff to work with! Thanks to everyone involved in my deal. In addition I will like to mention the great service department being run by the service manager Danny Schlenker.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that Carlos provided you with a professional and knowledgeable experience with your 2025 VW Jetta Sport. We truly appreciate your recommendation and are glad you had a great experience with both our sales and service teams. A special thanks for recognizing Danny Schlenker and the outstanding work of our service department. We’re grateful for your business and look forward to serving you again in the future!
Super helpful and great customer service.
Super helpful and great customer service. Helped both my mother and I get new vehicles that met our budgets!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review! We're so glad to hear that our team was able to help both you and your mother find vehicles that fit your needs and budgets. Providing helpful, friendly service is what we strive for, and it’s wonderful to know we hit the mark. Enjoy your new vehicles, and thanks again for choosing us!
The service Carlos provided was wonderful.
The service Carlos provided was wonderful. He understood our needs, and we were able to get the car we wanted. Thanks to the entire Ocala Volkswagen team!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're thrilled to hear that Carlos provided you with excellent service and that you found the perfect car. Your satisfaction means a lot to Carlos and the entire team. We truly appreciate your support and look forward to serving you again in the future!