Northtown Lexus

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
58 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 8, 2020

    Great work I will be back soon as well buy my next car from them I love there customer service and the price for the job was great management was super... friendly and nice

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    August 4, 2019

    Went into Lexus just to look and ended up buying my dream car. I was impressed not only by their cars but their customer service as well. Dana was fantastic... to work with. Their staff is both knowledgeable and friendly, without the pushiness I dealt with at other local dealerships. The whole buying experience was easy from start to finish and I’m thoroughly enjoying my new car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • February 28, 2017

    I'm a real person I bought a used is250 this car is gorgeous I've had a few problems but Rick has went to hell and high water for me to get them fixed.... I mean the best customer service I have ever gotten he is always available him or Jeff I have never enjoyed buying a car as much as I did with them the Entire staff was friendly helpful . I drove from Monroe Michigan to get this car and yes I had to take it back to get it fixed but the point is they helped me whatever way I wanted to go there stood by my side not off in the shadow . I wish I had this team everywhere I went Thank You Northtown especially Rick M such a passionate genuine man not a slick sales man truly a good man . See you all soon Claudia from Michigan

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Claudia, Thank you for driving all the way from Michigan, not once but twice! We are so glad to hear we made it worth your trip on both occasions. Tha...nk you for the excellent endorsement.

  • 5.0 out of 5
    June 25, 2019

    This is my second vehicle I purchased from Northtown Lexus. I have dealt with Richard Merlino both times and he was great. All my experiences with the... dealership have been top notch.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 12, 2019

    I had the best car buying experience of my life this time around at Northtown. Everything was top-notch, from the showroom to purchase to pick-up!

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    Shopped for a new car
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  • 5.0 out of 5
    June 11, 2019

    What a pleasure it was working with my sales representative Dana - knowledgeable, yet light-hearted and helpful. The whole staff at Northtown Lexus are... a crew of smiling professionals with your customer satisfaction first in mind. If you’re looking for a luxury model, think of stopping at Northtown Lexus first. Afterward, nothing else will compare!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 11, 2019

    Northtown Lexus made it really easy to purchase two RX350s at once. One had high miles and the other very little and I didn't have time to test drive... them. No worries because I have been a Northtown customer for years and trusted them completely. Both vehicles drive like new. Very happy!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you very much for taking the time to write this review. We greatly appreciate your business and look forward to helping you further.

  • 5.0 out of 5
    January 9, 2019

    Took a vehicle in for Xpel. Service was great. Competitive price and beautiful facility. I highly recommend. The vehicle I brought in was not a Lexus and... they treated me like I purchased my car from them.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    XPEL is a great product. We see the most high end of vehicles getting this applied. Thank you for this 5 star review.

  • 5.0 out of 5
    January 8, 2019

    Best car buying experience I have ever had. Jeff Martin and Zach made me feel like a first class customer from quote to pick up Blows Bmw and Audi service... away. So glad I made the switch to Lexus!

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    Shopped for a new car
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    Dealer Response

    Thank you so much for leaving this feedback about your recent Lexus purchase. We take customer service seriously.

  • 5.0 out of 5
    January 6, 2019

    Along with my Lexus, which I have had for almost 12 years, I now bring all vehicles here for repair. They do a great job and I have never had a negative... experience. Outstanding!!!!

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Thank you so much for this and your continued business. Our Lexus service department is the best!

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