Northtown Lexus

I wish i could give a _5 star for this dealership . we bought our is250 certified from them and only drove it for a 4000 miles in a year so now the car... needs all new breaks and rotors which for high quality car that should not be a case a high quality certified car should not need a new breaks and rotors in a year they do no willing to work and not accepting they sold me junk car as a certified they are only nice to you when trying to sell you the car but as soon as you walk a way all they try to do how to get more money off you i would know this how Lexus works i would of gone to BMW or Benz because they are relay stand behind they words and sell you high quality cars and they grantee for 3 year your car wont need any break or rotors so guys before you go here think twice check what other company offer you about quality of there cars also for my last 2 service we took the car they said they have no loaner cars to give us but when i went to dealer they had 20 cars sitting there this how they treat us which wer been loyal to Northtown auto for last 15 years and we bought all of our cars from them but never going back to any Northtown locations stay a way from Northtown Lexus .

I recently purchased a CPO 2014 Lexus RX350 via the internet and have been truly impressed by the professionalism and individual attention provided by... your sales team. The RX350 is the 6th Lexus vehicle I have purchased since 1995 with this experience being without a doubt my best. The communication from first contact through overseeing the loading of my Lexus for shipment back to Wisconsin has been exemplary. Northtown Lexus truly provides value for customers seeking to purchase a quality vehicle at a reasonable price. I want to particularly recognize Dan Cartier, my sales consultant as Dan was the key person to my positive purchasing experience. Dan is an asset to the Northtown Lexus organization, he managed the unique processes of the wire transfer of funds and the several issues I encountered with obtaining an automobile shipper. Overall my experience with Northtown Lexus has, in my mind, set an impeccable standard that embodies the Lexus product.

I'm a real person I bought a used is250 this car is gorgeous I've had a few problems but Rick has went to hell and high water for me to get them fixed.... I mean the best customer service I have ever gotten he is always available him or Jeff I have never enjoyed buying a car as much as I did with them the Entire staff was friendly helpful . I drove from Monroe Michigan to get this car and yes I had to take it back to get it fixed but the point is they helped me whatever way I wanted to go there stood by my side not off in the shadow . I wish I had this team everywhere I went Thank You Northtown especially Rick M such a passionate genuine man not a slick sales man truly a good man . See you all soon Claudia from Michigan

Still pending buying a car from this dealer in the near cuture

Will never purchase nor have my vehicle serviced here again. AVOID THIS DEALERSHIP!!

It really was a most pleasant experience, and I couldn't think of any way it could be improved upon.

Excellent service, salesperson very knowledgeable and courteous, would refer any family and/or friends to Northtown

Always greeted with a smile and very courteous. Service is great and they always finish within the time they promise.

Everyone was lovely during my recent visit, including the young lady who took my information and the young man who was the concierge. The fact that I came... in with an issue with no appointment and was treated so kindly made the experience a truly pleasant one.

Always a pleasure. The service staff is great and if I choose to wait the lounge is wonderful. If I choose to drop my car off the staff get me in a loaner... easily. Very kind and helpful service reps. I never feel like I'm being ripped off. Instead, I feel like they are really trying to help me.