Northtown Lexus

Rip-off. Cost over 1K total to get front headlight working. Died 3 months later. Said would be about 2.4K to get working because moisture broke through the seal that they installed. Was told it was their mechanic's poor work. Will eventually sue if Northtown Lexus won't repair their mistake. Never again

** PLEASE READ**BUYER BEWARE** Unfortunately, I have to update my previous review of 5 stars. I would rate NORTHTOWN LEXUS with ZERO stars. 3 months after I purchased my 2019 Lexus ES 350 (15k mileage) I brought it to a certified Lexus dealer in Rochester, NY for a fuel pump recall and I also asked them to check the rear tires because they seemed very low compared to the front tires. During that time the mechanic found that “ Both rear tire treads are extremely low (2/32) and both are bald on inside edge. Will likely have cords exposed soon.” After mentioning this to Tom, Greg and the dealership manager, David Dipasquale they told me the treads had 6/32 on all 4 tires when I bought it. I have only drove 1900 miles since my purchase and I don’t understand how I already need 2 new rear tires. They could not answer but only make an excuse and blame the snow. They told me that spinning in the snow can cause excess wear. They must have forgot we had a pretty mild January with little to no snow. David also proceeded to tell me that the mechanic at Rochester dealership is incompetent and that he didn’t believe the mechanics measurements were accurate at 2/32. I offered to show David paperwork but he insisted I drive to Buffalo with unsafe rear tires not only risking my safety but a huge inconvenience as well. I have already driven back to Buffalo in February for a different issues and I don’t want to add the unnecessary mileage. I have zero trust in David or anyone from Northtown Lexus, would you? This was the first and will be the only time I do business with Northtown Lexus unless they have NEW management that cares about customer experience and isn’t looking for a quick sale. It’s all about building relationships and David and his team are not interested in doing that.

I couldn't be more pleased with Northtown and Dana Romeo. Dana quickly understood that I knew exactly what I wanted and didn't try to talk me into anything else. She had all the information I needed right at her fingertips. She didn't waste a second of my time and made the whole experience not just painless but downright pleasant. Till now, I'd never had such a good experience buying a car. Thank you, Dana.

Great work I will be back soon as well buy my next car from them I love there customer service and the price for the job was great management was super friendly and nice

Went into Lexus just to look and ended up buying my dream car. I was impressed not only by their cars but their customer service as well. Dana was fantastic to work with. Their staff is both knowledgeable and friendly, without the pushiness I dealt with at other local dealerships. The whole buying experience was easy from start to finish and I’m thoroughly enjoying my new car.

This is my second vehicle I purchased from Northtown Lexus. I have dealt with Richard Merlino both times and he was great. All my experiences with the dealership have been top notch.

I had the best car buying experience of my life this time around at Northtown. Everything was top-notch, from the showroom to purchase to pick-up!

What a pleasure it was working with my sales representative Dana - knowledgeable, yet light-hearted and helpful. The whole staff at Northtown Lexus are a crew of smiling professionals with your customer satisfaction first in mind. If you’re looking for a luxury model, think of stopping at Northtown Lexus first. Afterward, nothing else will compare!

Northtown Lexus made it really easy to purchase two RX350s at once. One had high miles and the other very little and I didn't have time to test drive them. No worries because I have been a Northtown customer for years and trusted them completely. Both vehicles drive like new. Very happy!

Took a vehicle in for Xpel. Service was great. Competitive price and beautiful facility. I highly recommend. The vehicle I brought in was not a Lexus and they treated me like I purchased my car from them.