Basil Volkswagen of Lockport

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:30 AM - 6:00 PM

Basil Volkswagen of Lockport Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 8:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 8:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

9:00 AM - 4:00 PM

About Our Dealership

Dealer on Cars.com since July 2014

Service

Wheel Balance

$69.95

Oil, Filter Change

$79.95 and up*

Tire Rotation

$21.95

Wheel Alignment (4WD)

$99.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
84 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    June 2, 2020

    One of the best buying experiences I’ve ever had. Could not believe how quick and easy it was. Will buy from the again. Hands down one of the most enjoyable... purchasing processes ever during such an insane pandemic time.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive for 100 percent satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the futur...e.

  • 5.0 out of 5
    June 2, 2020

    Sales team was very efficient and knowledgeable. The dealership was very clean and prepared to handle the COVID19 in a safe environment. I would Highly... recommend Basil Volkswagen to anyone looking for a very easy and fun car buying experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive for 100 percent satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the futur...e.

  • November 11, 2019

    This dealership is excellent! I was impressed that the associate took 45 minutes to teach me how to use every feature in my new vehicle! This associate... knew the vehicle inside and out. There was not one question he did not know the answer for. They were friendly, not pushy, and took the time to answer my questions. The finance associate was also excellent. He informed me of the information and did not push me into buying extra. I had an excellent experience and would recommend to others.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind words!!

  • 4.0 out of 5
    May 30, 2020

    Friendly, professional service. Test drives went well. No pressure from the sales staff. Scheduled an appointment quickly. Answered all of out questions... completely and gave several quotes that we requested.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive for 100 percent satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the futur...e.

  • 5.0 out of 5
    May 22, 2020

    Fantastic service while helping me buy a vehicle during these tough times especially. Was extremely supportive. Spoke with a salesman named Taylor who... responded quickly and was honest. Something very hard to find nowadays. Would absolutely buy from them again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive for 100 percent satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the futur...e.

  • 5.0 out of 5
    January 20, 2020

    It was a pleasure to work with Taylor, Charles and Jason towards the purchase of our VW Atlas. They were both straightforward, understood what we were... looking for and made the process completely hassle-free- from the initial inquiry to financing. After having issues with another dealership, it was a huge relief to work with them!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive for 100 percent satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the futur...e.

  • 5.0 out of 5
    December 7, 2019

    Did excellent job. Fast and courteous service. Highly recommend. Helped with problem that I wasn’t there for initially. Would go back anytime and would... recommend to friends

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or que...stions, please reach out!

  • 5.0 out of 5
    December 7, 2019

    Great Basil service experience. Parts were on order, but Basil picked them up from another dealership to get it done timely. Work was done promptly with... no issues.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy to hear that you had such a great experience with our service team, our goal is to make the servicing of your vehicle as simple as possib...le! We look forward to seeing you next time.

  • 5.0 out of 5
    December 5, 2019

    Sales staff (Tony Borzillri) was very helpful and made the buying process very easy. I would recommend basil Volkswagen to friends and family. Will go... back again.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

  • 5.0 out of 5
    December 2, 2019

    I can’t say enough nice things about this dealership. We’re from Rochester NY but we’re in bflo and thought we’d give Basil a try. We got an amazing deal... and the people at the dealership were the nicest we’ve ever dealt with. It was fast and painless which is extremely unusual. We’ll definitely make the trip for our next car!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your business.

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