Basil Volkswagen of Lockport

Very satisfied I would recommend any prospect customer to stop in see the new cars I’m very pleased with my 2019 Jetta every one was very helpful

If it was possible to give 6 stars I would!! From the customer service to the repairs provided I was thoroughly impressed with this Volkswagen location.

Return customer and always satisfied! The sales people have never been pushy at the Lockport location which will bring me back always. I got a great deal... on a brand new vehicle and couldn’t be more happy with the whole experience. Thanks guys! ✌������

This was such a great and quick experience! They really took care of everything I wanted. I would recommend them to anyone. Give Greg a call!

Dan K. was very patient and accommodating through what might have been a difficult situation!

The Good: Nice building, clean and inviting area. The Bad: Absolute worst car dealer in the history of the automobile. I cannot speak for every Basil... Dealership however the Basil VW store is chuck full of shady deceitful personnel. Mainly the VW store manager who shall remain nameless in this post. I leased a car and was shown that the lease payments would be one price. Next think I know I was getting bills in the mail from VW with a different monthly amount due on them than I was led to believe initially. It wasn’t anything dramatic, a relatively small amount, it was the principal of it that irked me. The real problem I had with this dealership was when I went to purchase a vehicle from them. I went to my bank and got approved for a loan. The bank gave me a letter containing a “code” that would allow Basil VW to confirm my approval and take the money. Once at the dealership I was informed by the store manager that the letter “did not mean anything” and I was told that if I wanted to take the car home I “would have to fill out another loan application.” I was led to believe that it was a formality and had to be done (even though it did not). Long story short I have come to discover that dealerships get incentives from banks for setting up loans right there at the dealership. So what Basil VW and the store manager did was completely disregarded the loan approval from my bank and ran my credit again to set up a loan from the Dealership (through the bank, which again the dealer gets incentives for). They manipulate their customers for their own gain and people should be aware of this. I will never do business with this dealership again, not even if they offered me a free car. BUYER BEWARE

I had my front headlight replaced with other basic maintenance on my 2017 Tiguan. I was in and out in less than an hour! The staff were great and knowledgeable.... I would definitely go back!

Sales people were very nice. Found the car I needed in no time. Very thorough when cleaning the vehicle before purchased. Made it as enjoyable experience... ( as enjoyable buying a car can be).

I went in looking for a new Beetle and the team at Basil Volkswagen was AWESOME! They worked with me to find the right price and they were very friendly,... knowledgeable and genuine on both visits into the location. Mike Neal, my sales rep, was funny and kind and the few hours I spent with him went by so quickly because we laughed and joked all the while handling everything that needed to be done in order for me to leave with the car of my dreams. I’d definitely send my friends and family here!

I stopped in and met with Jess Present to look at financing options. He was very friendly and helpful, and quickly set me up with financing options. ... Dan Krauss was the salesman who showed me the vehicles. He was very friendly and knowledgable. All my questions were answered, and I was quickly behind the wheel of my beautiful new Jetta SE. Thanks guys!