Honda of Freehold

Got a good deal for fixing the bumper which had issues during purhase. Bobby Spann (Sales), Joe Koedros (Sales Manager) need special appreciation from my side for helping a lot. I am very happy and would recommend this dealership for anything from sales to service. Earlier, I had written a bad review but take it back.

Got a good deal for fixing the bumper which had issues during purhase. Bobby Spann (Sales), Joe Koedros (Sales Manager) need special appreciation from my side for helping a lot. I am very happy and would recommend this dealership for anything from sales to service. Earlier, I had written a bad review but take it back definitely.

Horrible experience from the nasty receptionist to the unknowledgeable sales person! Never buy from them

From buying my civic to having it serviced the staff at Honda of Freehold has been fantastic! Everyone is so friendly and helpful!

The service department is very helpful and the waiting area is very nice. I cane in to get my oil changed and the wait time was not long at all. I was in and out.

Service department is fast And reliable. I was in and out with no issues.

Great service department. everyone is very friendly and the quality of work is great.

Was able to get my car serviced without an appointment. Staff is nice.

I came in to get my car serviced and had to bring my kids. The waiting area has a great kids room so my kids were able to play while we waited. The service was fast!

I was given a spiel that my sales rep. includes his cell phone because he wants to be the most helpful and available to his customers as possible. Yet, I had a really hard time getting into contact with him - voicemails at the office, emails, and text messages/calls to his cell phone. I was told that they had a car in stock for me, but when I returned the same evening I waited 30-45 min just for him to tell me he read his stock sheet incorrectly and they had the manual not automatic version. I returned another day and had to sit for two hours to be told that I would not be able to be helped in the time I had left. I was promised that if I took the morning off work the following Monday, I should be "out of here by 10 am". I was there 9 am opening and sat around till 9:20 am when I got fed up and was only then informed me that he had me waiting because he was trying to get me a good price on a different car. I ended up sitting there till about 2/3 pm when all my paperwork was finally ready to go. I had a number of questions that I repeatedly asked the sales rep. who first did not get back to me for 2 days, then promised to answer those questions by the following morning and never did, then when asked in person he would only answer a couple questions at a time after repeating them over and over (he kept going back to "find out" about the next question and then would try to move on to something else). I had specific financial scenarios I was looking at which he asked his manager to personally answer for me due to his time constraints. By that time I had to leave for another commitment, having been sitting there for 2 hours under the impression that most of my sales process had already been completed and I was ready to go into financing pending these questions answered. The manager made a big show of how he would answer my finance questions over email "within 10 minutes". Never happened. When on my 5th visit for which I had to take the morning off work (and eventually the whole day since it took so long), I finally did finish the process, Frank changed what he said about my grad rebate a number of times. In a previous visit he told me the grad rebate I asked about was only for financed vehicles, not leased. Wrong - website says it clearly. Then he told me my grad rebate does not apply because I went to a school in England, though it is US accredited. Then he came back and asked for my diploma citing that "you know what, I'm going to try to get you that grad rebate". In actuality, the financing office informed me after that Frank "misunderstood" and that I was in fact always on the grad rebate which is why though I expected lower payments after this rebate, the number stayed exactly the same since it was calculated using the grad rebate all along. This also means Frank's show of kindness that he would "try to get me the grad rebate" was a deliberate manipulation. I was aggravated and told that the finance rep. understands my frustration but sales reps. just don't understand the finance portion of it and "what can you do". So basically telling me that the customer has no other recourse then to accept that he/she will be given incorrect finance info from a sales rep. and only after they've already signed the initial documents to begin a purchase/lease and then gone in to the financing office will they find out otherwise. I was given a stream of documents to sign quickly and I tried to read them thoroughly but the finance rep. kept trying to hurry me. I am on a lease and they stated in the contract that the car's current odometer reading was at 21 miles, when I had seen it was on 88. Finally, when I asked about a total loss protection agreement I was signing, they acted like it was a complimentary benefit offered by Honda when I saw later that it was an "optional" benefit I purchased for over $300. This was my mistake for not combing over more thoroughly but at that point I was so on edge and missed it, which I deeply regret.