Reviews
Your service department and specifically Louise was poor communication and did not invoke a level of confidence in their ability to actually do basic service items. I was quite astounded by the incompetencies.
Your service department and specifically Louise was poor communication and did not invoke a level of confidence in their ability to actually do basic service items. I was quite astounded by the incompetencies.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
⭐⭐⭐⭐⭐ Had a great experience working with Sam\! He helped my wife and me with our Mustang and made the whole process easy and comfortable from start to finish\. He was friendly, professional, patient, and answered all of our questions without making us feel pressured\. My wife absolutely loves the Mustang, and we’re very happy with our purchase\. Sam really took care of us and made sure everything went smoothly\. I definitely recommend asking for Sam if you’re looking for a vehicle\. Thanks again, Sam\!
⭐⭐⭐⭐⭐ Had a great experience working with Sam\! He helped my wife and me with our Mustang and made the whole process easy and comfortable from start to finish\. He was friendly, professional, patient, and answered all of our questions without making us feel pressured\. My wife absolutely loves the Mustang, and we’re very happy with our purchase\. Sam really took care of us and made sure everything went smoothly\. I definitely recommend asking for Sam if you’re looking for a vehicle\. Thanks again, Sam\!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Guiding you and your wife through the purchase of your Ford Mustang Mach-E was a pleasure. Knowing you felt at ease and informed throughout the process makes our day. Your recommendation means a lot to our team. John Preston [email protected]
My advisor Max was awesome. Super helpful and knowledgeable. Give him a raise. Shuttle service and use of loaner car was appreciated.
My advisor Max was awesome. Super helpful and knowledgeable. Give him a raise. Shuttle service and use of loaner car was appreciated.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Marin County Ford. John Preston [email protected]
I've had a few very frustrating experiences at Ford. I brought an issue to mt service advisor's attention while my car was still under warranty. It has been well over TWO years, and he has been very unresponsive about getting it resolved. I reach out to him often, and he says he's going to look into it and call me back, and he never does. I've been a customer here for over 10 years and have purchased two new cars from them...Extremely disappointing. I even called and left a message for the service manager and have not even heard back from him.
I've had a few very frustrating experiences at Ford. I brought an issue to mt service advisor's attention while my car was still under warranty. It has been well over TWO years, and he has been very unresponsive about getting it resolved. I reach out to him often, and he says he's going to look into it and call me back, and he never does. I've been a customer here for over 10 years and have purchased two new cars from them...Extremely disappointing. I even called and left a message for the service manager and have not even heard back from him.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. John Preston [email protected]
Josephine was my service advisor. Josephine was very professional, courteous and kind. She has a great sense of humor which made the service interaction all that more enjoyable (she kept it warm and human!). If I could giver her a 10 star rating I would! More people should aspire to her work ethic and personal interaction! The part I liked the best is she cared about how she explained everything to me, kept eye contact and was genuine.
Josephine was my service advisor. Josephine was very professional, courteous and kind. She has a great sense of humor which made the service interaction all that more enjoyable (she kept it warm and human!). If I could giver her a 10 star rating I would! More people should aspire to her work ethic and personal interaction! The part I liked the best is she cared about how she explained everything to me, kept eye contact and was genuine.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that your service interaction felt warm and human is rewarding. We’re pleased we could ensure you fully understood every detail of the service on your F-150. Your kind words and five-star rating mean a lot to our service team. John Preston [email protected]
The service was excelente they are very hellful in everything i feel really confortable with the person who help me to buy the car
The service was excelente they are very hellful in everything i feel really confortable with the person who help me to buy the car
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our service team made you feel comfortable and supported during your Ford Escape service. Hearing you found our assistance helpful means a great deal to Choy and our service team. John Preston [email protected]
Excellent team at Marin Ford. The entire purchasing process was efficient and smooth. They make you feel like family. We 100% recommend this dealership!
Excellent team at Marin Ford. The entire purchasing process was efficient and smooth. They make you feel like family. We 100% recommend this dealership!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Knowing that the purchasing process for your Ford Mustang Mach-E felt efficient and seamless means a lot to our team. Feeling like family is exactly what we aim for, and your recommendation is greatly appreciated. John Preston [email protected]
Mala experiencia con el vendedor que me atendió, te ofrecen que puntos y cosas extras cosas que después que firmaste te dicen que no te prometieron nada. Te meten a fuerzas seguros de todos y te dicen q en el momento que uno quiera los puedes cancelar cosa que es muy difícil para que te los cancelen, te hacen dar muchas vueltas que no fue el gerente, que está ocupado, que vueltas otros día. En fin pésima y mala experiencia.
Mala experiencia con el vendedor que me atendió, te ofrecen que puntos y cosas extras cosas que después que firmaste te dicen que no te prometieron nada. Te meten a fuerzas seguros de todos y te dicen q en el momento que uno quiera los puedes cancelar cosa que es muy difícil para que te los cancelen, te hacen dar muchas vueltas que no fue el gerente, que está ocupado, que vueltas otros día. En fin pésima y mala experiencia.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. John Preston [email protected]
Excelente servicio durante la mantención de rutina. Personal amable, profesional y eficiente. Todo fue rápido y quedé muy satisfecho.
Excelente servicio durante la mantención de rutina. Personal amable, profesional y eficiente. Todo fue rápido y quedé muy satisfecho.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that the routine maintenance on your Ford F-150 went smoothly and swiftly is rewarding. Your praise for our courteous, skilled, and prompt team and your five-star rating means a great deal to our service department. John Preston [email protected]
Horrible people. The place should close Incapable of providing quality service of any kind. Rude, inconsistent, untrustworthy and fraudulent.
Horrible people. The place should close Incapable of providing quality service of any kind. Rude, inconsistent, untrustworthy and fraudulent.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. John Preston [email protected]