I have had great experiences here. These great folks will bend over backwards to help. Salesman Woman Edith is great, Glen is the man. They came in... on their day off to help me out because they knew I needed a car for work and brought it me! Mind you, pouring rain and late. That March 3, 2019. Thank Again for taking care of me.
Thank you so much!
I am beyond ecstatic and grateful for the service I was provided by Jeff Lopez and Marin County Ford's management. This team went above and beyond, BY... FAR, to make sure I got the best possible car for my money. They made every possible effort, and then some, to make sure to provide me with a brand new car and make it fit with in my budget and financing better than I thought would ever be possible within the context of my situation. I highly recommend this dealership and team. I have already told a few coworkers to check out what this team has to offer. I really could not be happier with the service I was provided and the car I ended up getting. This dealership really tries to do everything for their customers and their situation.
Thank you so much for the kind words and feedback, Deanna!
I always feel like I'm being taken care of by the service team at Marin County Ford. I have been coming here for about 2 years now and always feel like... I'm getting treated right. I've had some bad experiences in the past with other local Ford dealers, so it helps me appreciate when I'm treated right. Thanks Marin County Ford!
Thank you very much for the kind words and feedback, Sean! This is exactly how we want our clients to feel when working with us.
Great Salesman but worst service ever for a car dealership I have ever experienced. I bought a Used Ford from them and it have 8 issues that needed to... be fixed with it. One major issue was the electrical system indicating car door was open when its not and alarm going off for no reason to name a few. They told me to bring in the car and they would take a look at my issues. Its a 45 min drive for me to get there. I did and they did not check it out at all. Said I had to leave the car but I they had no car rentals for me. So I scheduled a 2nd appointment with service and I told them I needed a rental car and the confirmation email indicated an rental. I get there and they dont have a car for me. So I made a 3rd Appointment and drove the 45mins there. I got a rental car and said it would be 1 or 2 days and they would call me the next morning. At 2:30pm I call them after not hearing from them and they told me they dont have the parts even though I have been there 2 times before with a list of issues. I was angry but said fine when will the car be ready. They said parts will be in next week(it was thursday). Okay I said fine call me when its ready. Then they told me No and that I needed to pick up my car on Friday and then schedule a 4th appointment to get it fixed when the parts arrive. that would have been 4 trips each taking 90 mins of my work day totalling 6 hours of work time I would have lost. I told them I was not coming back and that I wanted a refund for the car and they refused. I asked if I could have the fix done at a local ford dealer closer to my home, they said no. I asked to be compensated for my time, they said yes but never got anything. So not my car is still having issues and will have to fix them from my own pocket a total loss. Worse is that I know no longer feel happy about owning this ford and may get the stuff fixed and try to sell it. WORST SERVICE EVER and they dont even care, they were not at all concerned with my issues, my time or frustration!!! Dont go to Marin County Ford its not worth it, they are better ford dealerships around. I have been a ford owner for close to 20 years and never never had an issue with other ford service depts!!!!
We are very sorry to read this. This is not how we want our clients to feel when working with us at all. Please know that we are working hard to ensur...e this never happens again.
So buying a car can and usually is one of the most frustrating things you have to do. The experience with Marin Ford started off as a great interaction.... We had been given the runnaround a few times with promises to help get us out of a car we shouldn't had bought. We were upfront each time just like this time just looking for some honesty and help. Well i called Marin Ford after reading a few reviews and another Ford dealership had almost helped us. Jeff Lopez a sales consultant picked up the phone and was super polite. I laid it all out for him a car salesmans dream. Told him my payoff credit score and the complete situation. He said give me some yime let me see what i can work out. He reached out a few hours later and said i think i can help. Well i fell for it. Filled out the online credit app. He even sent a video of the car tjat would work. Got my wife all excited. Bhe said we are good to go come down tomorrow. We set an appointment for 6pm after work. I messaged him at 4pm making sure we were good to go. Prompt reply YES SIR!!!! We drove the 90 minutes through traffice with two young kids. Well 555pm rolls around just a mile away from the Sales Manager Daniel. Yep not a good sign. Im sorry but i just got this and ran the numbers and we need 3 times the down payment to make it work. Thats right 3 times. That 5k is now 15k. Why???? Great question. Well that very helpful sales consultant Jeff Lopez didnt follow through and the application at all throughout the whole day and we find out 5 minutes before. Well now 5 hours later im finally pulling onto my driveway same car and a whole Griday wasted on some bad customer service broken promises and lies from Marin Ford. I know this wont sway too many people but if your like me youll at least ask extra questions to have some piece of mind. But if you do use it i would stay away from Marin Ford or at the very least Jeff Lopez.
We are very sorry to read this. Please know that we are working hard to ensure it never happens again.
Attempted to finance and everything went down hill. I know my credit is not great, but I knew it was good enough to get 0% on a used certified Toyota with... zero down. When attempting to finance through Marin Ford I was told I would need 4-5,000.00 down and it would be a 7 year term. He didn't even bother telling me the rate. Needless to say i got a Toyota Prius. I did want the C-Max energi because it was better equipped, leather, homelink, sensors, etc... But the Prius will maintain its value better.
We are very sorry to read this, Michael. If there is anything we can do to make things right with you please do not hesitate to reach out to us.
Top notch service..Roger, good guy to deal with....ver knowledgable
My husband and I have lived in Novato for over 45 years and we have bought and had many cars serviced at Marin County Ford. Lots of our friends also come... here. Friendly people always, appreciate their customer service.
Thanks for the kind words, Karen!
We had a great experience with Ford and their service department! They are very friendly and provided us with great service! Very quick and easy! Thank... you Ford!
Thank you very much for the feedback.
I would give this place ZERO stars but that option is unavailable. Extremely dissatisfied by the professionalism of the Sales Manger of this dealership.... BE WARNED when you go to this dealership they do not have any customer sevice skills at all. I was pre-approved from my credit union so I came into the dealership to purchase a new car and trade in my old car. Prior to visiting this establishment I had got my car appraised by a reputable nationwide dealership. Not only did they completely low ball me on my vehicle but they could not explain to me how or why they came to the price of the vehicle I was trying to purchase. When I asked how much did they get the used vehicle for, the sales manager sternly told me, "that's none of your business." He further exclaimed, "you are a consumer, you are here to spend money, you're telling me you drove an hour to this dealership to not buy this suv." I felt disrespected and treated as if I were a child. I have sold cars before and I understand the whole sales process but this experience has been by far the worst. After he realized I was upset he tried to save the sale but it was too late I grabbed keys and registration and I was out the door. My wife and I are so upset that we have given up on purchasing a vehicle. The general sales manager contacted me afterwards to apoligize for the fiasco and tried to salvage the sale. After explaining the situation the GSM understood and we parted ways...
Thank you for your feedback. We are very sorry for your experience. We work hard to make everybody comfortable at our dealership and we failed in this... instance. If there is anything we can do to make it up to you, please do not hesitate to contact a manager at 734.439.3500.