Marin County Ford

5 Stars I recently purchased a Mustang Mach-E from Marin County Ford and had an incredible experience. John Preston, the dealership General Manager, was personally involved in my sale and went above and beyond to help me find the perfect car. He is knowledgeable, friendly, and truly cares about his customers. I was particularly impressed with John's commitment to customer satisfaction. He made me feel like a priority at every step of the buying process. He answered all of my questions patiently and thoroughly and ensured that I was comfortable with every decision. Once I had decided on a car, John worked with me to get a great deal. He was also very helpful with the financing process. He even took the time to go over the car's features with me in detail before I drove it off the lot. And the topper was the fantastic price. With all the incentives in place, the fact that you don't have to pay $5+ for gas, the lower maintenance cost, and the breathtaking driving experience makes the overall value makes this the car you should get! I am absolutely in love with my new Mustang Mach-E. It is an amazing car, and I am so grateful to John Preston and Marin County Ford for helping me make my dream purchase a reality. It's my first EV, and I am absolutely blown away with how incredible this car is to drive, and how fantastic it looks too. I highly recommend Marin County Ford to anyone looking to purchase a new or used vehicle. John Preston is an outstanding leader and he sets the tone for a dealership that is customer-focused and committed to excellence. If you are looking for a new Mustang Mach-E, or any Ford this is your dealership! I am confident that under John's leadership, Marin County Ford will continue to be a premier Ford dealership for many years to come. I wish I could give them 6 stars instead of just 5. David Dorfler

Spectacular !knowledgeable !and came to my rescue when the dealer a few miles away did not disclose that my brand new Mach-e had three gouges as well as internal issues. Even though it was not their sale John Preston the GM and Vixtor the amazing sales person came to my aid when The GM from the Santa Rosa dealership has yet to respond . John got on the phone and had Vixtor drive to ME the same day. His patience , knowledge and kindness was impressive

Thank you everyone at Marin County Ford for making my car buying experience second to none. From the moment I walked through the door, John Preston and his team took care of me at every turn. Their expertise and knowledge of every detail made purchasing a new Mustang Mach E so easy and such a pleasure. They are dedicated to working with the customer and helping them throughout the entire process. I would not hesitate to come back to Marin County Ford when buying or leasing my next car. I highly recommend them to anyone thinking about buying a new Ford.

Glen Ross at Marin County Ford in Novato California was the best salesman give us the best deal and the lowest price and treated us with respect

Angelo and team were great from the start! Everything they promised over the phone they honored when I went to the dealership, and then some. I highly recommend Marin County Ford if you are looking for a Ford. We will definitely buy from them again in the future.

If you need a car I recommend Edith. She’s attentive and helped me with my credit situation about six months ago. Thank you Edith

I have had great experiences here. These great folks will bend over backwards to help. Salesman Woman Edith is great, Glen is the man. They came in on their day off to help me out because they knew I needed a car for work and brought it me! Mind you, pouring rain and late. That March 3, 2019. Thank Again for taking care of me.

I am beyond ecstatic and grateful for the service I was provided by Jeff Lopez and Marin County Ford's management. This team went above and beyond, BY FAR, to make sure I got the best possible car for my money. They made every possible effort, and then some, to make sure to provide me with a brand new car and make it fit with in my budget and financing better than I thought would ever be possible within the context of my situation. I highly recommend this dealership and team. I have already told a few coworkers to check out what this team has to offer. I really could not be happier with the service I was provided and the car I ended up getting. This dealership really tries to do everything for their customers and their situation.

Great Salesman but worst service ever for a car dealership I have ever experienced. I bought a Used Ford from them and it have 8 issues that needed to be fixed with it. One major issue was the electrical system indicating car door was open when its not and alarm going off for no reason to name a few. They told me to bring in the car and they would take a look at my issues. Its a 45 min drive for me to get there. I did and they did not check it out at all. Said I had to leave the car but I they had no car rentals for me. So I scheduled a 2nd appointment with service and I told them I needed a rental car and the confirmation email indicated an rental. I get there and they dont have a car for me. So I made a 3rd Appointment and drove the 45mins there. I got a rental car and said it would be 1 or 2 days and they would call me the next morning. At 2:30pm I call them after not hearing from them and they told me they dont have the parts even though I have been there 2 times before with a list of issues. I was angry but said fine when will the car be ready. They said parts will be in next week(it was thursday). Okay I said fine call me when its ready. Then they told me No and that I needed to pick up my car on Friday and then schedule a 4th appointment to get it fixed when the parts arrive. that would have been 4 trips each taking 90 mins of my work day totalling 6 hours of work time I would have lost. I told them I was not coming back and that I wanted a refund for the car and they refused. I asked if I could have the fix done at a local ford dealer closer to my home, they said no. I asked to be compensated for my time, they said yes but never got anything. So not my car is still having issues and will have to fix them from my own pocket a total loss. Worse is that I know no longer feel happy about owning this ford and may get the stuff fixed and try to sell it. WORST SERVICE EVER and they dont even care, they were not at all concerned with my issues, my time or frustration!!! Dont go to Marin County Ford its not worth it, they are better ford dealerships around. I have been a ford owner for close to 20 years and never never had an issue with other ford service depts!!!!

Great Salesman but worst service ever for a car dealership I have ever experienced. I bought a Used Ford from them and it have 8 issues that needed to be fixed with it. One major issue was the electrical system indicating car door was open when its not and alarm going off for no reason to name a few. They told me to bring in the car and they would take a look at my issues. Its a 45 min drive for me to get there. I did and they did not check it out at all. Said I had to leave the car but I they had no car rentals for me. So I scheduled a 2nd appointment with service and I told them I needed a rental car and the confirmation email indicated an rental. I get there and they dont have a car for me. So I made a 3rd Appointment and drove the 45mins there. I got a rental car and said it would be 1 or 2 days and they would call me the next morning. At 2:30pm I call them after not hearing from them and they told me they dont have the parts even though I have been there 2 times before with a list of issues. I was angry but said fine when will the car be ready. They said parts will be in next week(it was thursday). Okay I said fine call me when its ready. Then they told me No and that I needed to pick up my car on Friday and then schedule a 4th appointment to get it fixed when the parts arrive. that would have been 4 trips each taking 90 mins of my work day totalling 6 hours of work time I would have lost. I told them I was not coming back and that I wanted a refund for the car and they refused. I asked if I could have the fix done at a local ford dealer closer to my home, they said no. I asked to be compensated for my time, they said yes but never got anything. So not my car is still having issues and will have to fix them from my own pocket a total loss. Worse is that I know no longer feel happy about owning this ford and may get the stuff fixed and try to sell it. WORST SERVICE EVER and they dont even care, they were not at all concerned with my issues, my time or frustration!!! Dont go to Marin County Ford its not worth it, they are better ford dealerships around. I have been a ford owner for close to 20 years and never never had an issue with other ford service depts!!!!