Reviews
It seems like they are trying to improve, but wait times are long and the level of service details are lacking.
It seems like they are trying to improve, but wait times are long and the level of service details are lacking.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Service writer max is very professional and has exceeded my expectations and vehicle repair was repaired correctly and on time as promised
Service writer max is very professional and has exceeded my expectations and vehicle repair was repaired correctly and on time as promised
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing how professional our service writer was and letting us know your Ford F-150 repairs were completed correctly and on schedule. We appreciate you trusting us with your vehicle and look forward to assisting you again. John Preston General Manager john.preston@marincountyford.com
4.5hrs to do an oil change is excessive. Took longer for the service associate to process the paperwork than for the tech to do the work.
4.5hrs to do an oil change is excessive. Took longer for the service associate to process the paperwork than for the tech to do the work.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry your oil change took longer than anticipated but we appreciate your business. If you would like to discuss your visit in more detail, please feel free to contact us directly. John Preston General Manager john.preston@marincountyford.com
Everyone including salesman, manager, and finance were fabulous to deal with. I have purchased a vehicle from multiple dealerships and this was the best experience!
Everyone including salesman, manager, and finance were fabulous to deal with. I have purchased a vehicle from multiple dealerships and this was the best experience!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We're thrilled our sales, management, and finance teams made your Ford Ranger purchase the best you’ve experienced. Thank you for choosing us, and we look forward to serving you again. John Preston General Manager john.preston@marincountyford.com
Accommodating and timely repairs they even set me up with a needed loaner. Highly recommended.
Accommodating and timely repairs they even set me up with a needed loaner. Highly recommended.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share your experience. It’s great to know we could provide accommodating, timely repairs and set you up with a loaner Ford Escape. Thank you for recommending us. John Preston General Manager john.preston@marincountyford.com
Everyone I spoke with at Ford was exceptionally friendly and helpful, especially Ken Trammel. But it did take two visits to correctly diagnose and fix a check-engine-light problem. And the final bill included a $600 error, which they did correct when I pointed it out. But all's well that ends well -- the car was fixed, is driving fine and it passed its smog test.
Everyone I spoke with at Ford was exceptionally friendly and helpful, especially Ken Trammel. But it did take two visits to correctly diagnose and fix a check-engine-light problem. And the final bill included a $600 error, which they did correct when I pointed it out. But all's well that ends well -- the car was fixed, is driving fine and it passed its smog test.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Dick and Linda, thanks for sharing your thoughts about your experience with Marin County Ford. Ken and our team appreciate your business and hope to see you again soon! John Preston General Manager john.preston@marincountyford.com
The car wasn't fully looked at for several days before I got a call back. I called several days without a call back. The loaner car I received as a xxx. I was charge $550 for an inspection, and then quoted 2x what other dealers have quoted for the same repair.
The car wasn't fully looked at for several days before I got a call back. I called several days without a call back. The loaner car I received as a xxx. I was charge $550 for an inspection, and then quoted 2x what other dealers have quoted for the same repair.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you, Loren, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. John Preston General Manager john.preston@marincountyford.com
We love our new church van. Marin County Ford made the entire process very simple.
We love our new church van. Marin County Ford made the entire process very simple.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s fantastic to hear you love your new church van. We’re glad the purchase process was so simple. Choy is here if you have any questions down the road. John Preston General Manager john.preston@marincountyford.com
No sugar coating, friendly and gave us a good deal. Novato Ford is a good dealership.
No sugar coating, friendly and gave us a good deal. Novato Ford is a good dealership.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s great to hear our straightforward and friendly approach made a difference. Angelo was happy to help you secure a good deal on your used Ford. We look forward to assisting you again. John Preston General Manager john.preston@marincountyford.com
Dropping my vehicle off and work done was great. A part was ordered but I was told they have no idea when it will be in. Meanwhile the problems remain
Dropping my vehicle off and work done was great. A part was ordered but I was told they have no idea when it will be in. Meanwhile the problems remain
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. We will share your comments with the team and hopefully get your vehicle taken care of soon. John Preston General Manager john.preston@marincountyford.com