Reviews
My service advisor’s were knowledgeable and helpful and friendly. They got me in and out right away.
My service advisor’s were knowledgeable and helpful and friendly. They got me in and out right away.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the 5 star rating. We’re glad John and our service team were knowledgeable, helpful and friendly, and that you were back on the road quickly. Thank you for trusting us with your Chevrolet. John Preston General Manager [email protected]
Wonderful team! I searched online for the car I wanted and found it at Marin County Ford. From the first call with Sebastian then working with Darrell and Choy in finance this team went out of their way and walked me through the online purchase. I was amazed that the car was delivered on time and the drivers were excellent as well. This team was professional, courteous, They really made my first online buying experience easy and relaxed.
Wonderful team! I searched online for the car I wanted and found it at Marin County Ford. From the first call with Sebastian then working with Darrell and Choy in finance this team went out of their way and walked me through the online purchase. I was amazed that the car was delivered on time and the drivers were excellent as well. This team was professional, courteous, They really made my first online buying experience easy and relaxed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s great to hear your Nissan Murano arrived right on schedule after a smooth online purchase. We’re glad Choy could guide you through each step and that our delivery team met your expectations. Let us know if there’s anything else we can do for you. John Preston General Manager [email protected]
Louis was great. What I thought was a problem was just a glitch... Go Ford...
Louis was great. What I thought was a problem was just a glitch... Go Ford...
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to learn what seemed like a problem was just a glitch. We’re glad our team could ensure your Ford Escape runs smoothly. Thank you for the five-star rating. John Preston General Manager [email protected]
They were very helpful and clear with all the info, the process was really expedited thanks to Sebastian, he did a very good job and make us feel very comfortable and he help us with every question that we have very professional.
They were very helpful and clear with all the info, the process was really expedited thanks to Sebastian, he did a very good job and make us feel very comfortable and he help us with every question that we have very professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s great to hear our team provided clear information and helped make your purchase process smooth. We’re pleased you felt comfortable throughout and that all your questions were addressed professionally. Thank you for choosing Ford and for sharing your positive feedback. John Preston General Manager [email protected]
Efficient- all done as stated- Maintenance was completed as promised- in and out on time-
Efficient- all done as stated- Maintenance was completed as promised- in and out on time-
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know your Ford Edge maintenance was completed promptly and as promised. Thank you for the five-star rating. John Preston General Manager [email protected]
I waited for the right vehicle, at the right time, right price, right dealership with the right leadership. I'd been without a car by choice for over 6 months. In the past, I'd been mishandled by a dealership who ruined my trust. I was dedicated to a life filled with Uber rides and was doing well. However, as business owner, I needed a vehicle. Jeremy listened to me and kept in touch. I'd never crossed the San Rafael bridge or been to Marin. I was prepared to walk away if one thing smelled funny. Jeremy and Mr. Chow exceeded my expectations, made a relatable connection and gave sound advice. xxxx yeah I'm going back for my work vehicle as soon as the right vehicle pops up at the right time. I know Jeremy and Mr. Chow got me.
I waited for the right vehicle, at the right time, right price, right dealership with the right leadership. I'd been without a car by choice for over 6 months. In the past, I'd been mishandled by a dealership who ruined my trust. I was dedicated to a life filled with Uber rides and was doing well. However, as business owner, I needed a vehicle. Jeremy listened to me and kept in touch. I'd never crossed the San Rafael bridge or been to Marin. I was prepared to walk away if one thing smelled funny. Jeremy and Mr. Chow exceeded my expectations, made a relatable connection and gave sound advice. xxxx yeah I'm going back for my work vehicle as soon as the right vehicle pops up at the right time. I know Jeremy and Mr. Chow got me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you choosing us to find the right Nissan and for making the trip over the bridge to Marin. It’s wonderful that Choy’s guidance and ongoing communication restored your confidence and exceeded your expectations. John Preston General Manager [email protected]
Always on top of their game! Addressed the issue promptly same day and also utilized my Ford warranty as intended.
Always on top of their game! Addressed the issue promptly same day and also utilized my Ford warranty as intended.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us know how quickly we addressed your Ford Edge issue the same day and applied your Ford warranty. We appreciate your trust and look forward to assisting you again. John Preston General Manager [email protected]
My only issue was that I had my vehicle in for the 45,000-mile service just a few weeks before receiving a mailer stating that I needed an immediate battery replacement based on that visit. Luis never mentioned that during the service—he only advised that I needed an alignment, which I had done. It would have been much more convenient to know about the battery at that time so I could have taken care of both services in a single visit.
My only issue was that I had my vehicle in for the 45,000-mile service just a few weeks before receiving a mailer stating that I needed an immediate battery replacement based on that visit. Luis never mentioned that during the service—he only advised that I needed an alignment, which I had done. It would have been much more convenient to know about the battery at that time so I could have taken care of both services in a single visit.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. Our goal is to make sure everyone who walks through the door leaves happy, and we appreciate your candid feedback. Thank you for choosing Marin County Ford! John Preston General Manager [email protected]
In and out fast, even though I arrived in the am crunch. They were ready for me to arrive (had appointment) check in fast and Easley and everyone is very nice and professional.
In and out fast, even though I arrived in the am crunch. They were ready for me to arrive (had appointment) check in fast and Easley and everyone is very nice and professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled John and our service team had your Ford E150 scheduled and ready, so your check-in was quick. It means a lot that our staff made you feel welcome and professional throughout your visit. Thank you for the five stars. John Preston General Manager [email protected]
Great experience getting my new car! Very professional and friendly staff. Process was quick and easy.
Great experience getting my new car! Very professional and friendly staff. Process was quick and easy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to hear our team made your purchase quick and easy while remaining professional and friendly. Congratulations on your new Ford Mustang Mach-E, and enjoy every drive! John Preston General Manager [email protected]