Sterling McCall Chevrolet

If Valerie Lex customer service has a theme song it would be Tina Turners 'Siimpy the best', world class, she is an asset to the Chevrolet brand. Thank you Valerie for taking great care of Lucky and getting him on the road, we salute you. Only concern I have is Chevrolets reliability, I have tremendous faith in the brand after the 'Check engine light' at 40k miles

I received great service. Sal and Arturo helped me so much and were able to get me in a new car with minimum down and a great monthly payment.

The service department (Bianca) was great! Got my car in and serviced quickly. I am very pleased with my service.

I asked to Speak to the Mgr. David Guerrero. He did not let me . Explained my situation regarding my vehicle. He did not gave me , NOT SOLUTION AT ALL. he just kept replaying something else. What kind of staff is this.

My husband and I have been researching vehicles for the last couple of months in order to find a vehicle that was more suited for our family's needs. We finally found a nice, used 2023 traverse at Sterling McCall Chevrolet, which is about 45-50 minutes from where we live. When we arrived we were not greeted by anyone and actually had to ask for someone to help us with what we were looking for. We were directed to Javier. He was very nice, but seemed like he had almost no experience. During negotiations, he presented us with an itemized list to break down the cost of the vehicle. We noticed pretty quickly that there were 2 add on packages. One for a clear coat for the paint, which he really couldn't explain but it was pretty self explanatory for $1495. And another "Blackout package" for $1995. We did not want either package but we're told that we couldn't take them off but they would drop $1000 off. No explanation of what the blackout package was other than to say that he "thought" it was the wheels and bowties including the ones on the front and back of the vehicle, but he wasnt sure. A quick google and the chevrolet website basically confirmed most of that. We reluctantly agreed and scheduled an appointment to bring it in. We were told that it would be cleaned before we drove it off the lot. It wasn't. There was something sticky in and around the center console. No big deal, but when buying a new car, you'd think cleaning it would be a priority. We set up an appointment to bring it in on Monday, and were told it wouldn't be ready until Wednesday, they did notnoffer a loaner, but did offer to Uber us home. When dropping off the vehicle, at first they acted as if they had no idea what we were talking about. In fact, they didn't know our salesman and said that they "get new salesman like every week." We finally were able to speak to Javier, whom again, was very nice but still seemed like he had no idea what to do. He still couldn't tell us what all would be done. Then went to speak with his manager and said just the wheels and bow ties. We negotiated also having the front and back emblems replaced with black emblems as well as the lettering on the sides of the vehicle. We were assured not once, but twice that they would do it. They again said they would clean the inside. It wasn't ready on Wednesday, but was on Thursday. We picked it up today, barely had a chance to speak to anyone and they only did the wheels and still didn't clean it out. This is at least our 4th time purchasing a vehicle from different dealerships and this one was the worst experience so far. They were not transparent with costs. Acted as if our business didn't matter to them, and did not complete what they said they would. I would not recommend going here. And further proof of that is the fact that I also placed a review through Google 5 days ago and still have not heard from the dealership despite the manager saying someone would contact us. Bottom line, if you're going to basically force someone to include a certain package in the purchase of their vehicle, make sure they get what they are actually paying for. Because it really just seems like a way to get one over on the customer by making them pay for options they don't need without actually delivering.

I would tell you, but it would take too long was satisfied, and afterwards I wasn’t satisfied

It's not the deal ship it's the person that worked with me Sunny Ahmed where one place couldn't well he made it happen he worked with me and with no time I'm driving off Thanks Sunny thanks Sterling Chevy

The staff was kind and generous and I felt I was in good hands. I definitely would send anyone to see them for getting a new Chevy.

The staff was helpful and generous and I felt like I was in good hands.

Was able to get a next day appointment. The service advisor was very friendly and very knowledgeable.. Was able to help me get a rental Sterling McCall really does make a difference not many dealership have the ability or the capacity to help out with a rental and to meet that is a world of difference when you know that you don’t have transportation. thank you so much for all that y’all do