I had an issue at my last oil change. JD called me and took care of everything without me even asking. It involved ordering a part and calling me when... it came in to have it replaced. He did exactly what he said he would do. I very much appreciate him taking the time to fix my issue, and treating me as a valued customer. Not many places do that these days and its much appreciated. I will continue to have my Explorer serviced at this location.
Took my car in on Sept 3, part was to be ordered. Went back on Sept 9 waited 2 1/2 (missed from work) and they ordered the wrong part. Called Chris Smith,... Gen Mgr the next day. They ordered new part and picked my car up on Sept 19th. Just got my car back and a phone call that the new part was once again the wrong part. Said they will order new parts and pick my car up Monday or Tuesday. So needless to say my car is still not fixed and I am looking into going to Richmond Ford West for my car needs
DO NOT TRUST BILL TALLEY FORD . They got caught in a lie saying they performed a Safety Recall on my car . When i took it to another repair facility... , they printed off proof from the cars computer that this was not performed. BILL TALLEY FORD asked me to bring it back in again and they would look at it again , but still said it is fine . THATS WHEN I SHOWED THEM THE PRINTOUT FROM ANOTHER FACILITY WHICH SHOWED IT WAS NOT DONE . They Quickly asked me for a copy and said they will get back to me on it . Now for months , they have said “ talk to FORD , because we closed out the recall . This is a Loss of steering recall . And my car STILL TO THIS DAY looses electronic steering and displays it on the dash . It took them 4 months to get me an appointment in there to perform the recall and then did absolutely nothing. HUGE LIFE SAFETY CONCERN
So I bought a 2015 Ford Edge from here on 5/31/19. I noticed days later that there were paint scuffs all over the car. The reply from them, "nothing we... can do". 6 weeks later the lift gate massively malfunctioned. Because i didn't drive the hour back to their location the reply was "nothing we can do". I get the feeling that if i did bring the car there the response would be "nothing we can do". Don't go here if you don't have to.
Car has been there 1 month and still not finished. Said waiting for gasket. That is what they said s week ago. Said would be ready that day or next. That... was a week ago. Car has been there for at least a month waiting for parts or other excuses
After receiving several notices and warnings to have my airbag recall scheduled, I called the Ford 800 number and was told the parts were not yet available.... I checked back every month. In April I called and was told that the parts were now available for my Ranger. I called Bill Talley to schedule my recall servicing. The lady said they did not have parts for it; did not know if or when they would have parts; told me to keep checking back? She did not have a clue. I immediately called Sheehy of Ashland and was told the parts would be ordered for my vehicle and to be sure they were there we should schedule one month out. We did, they did and I was treated with utmost professionalism, given a ride to work, picked up from work and was done by lunch. Can't say that about Bill Talley Ford.
Called Cindy before leaving DC area to confirm truck was still available and confirm closing time. Drove 90 minutes each way to be told 90 minutes later... truck sold days ago. Will not do business again.
THE dealership was kind and supportive. They alleviated me of my fears about the credit and buying process. They were not condescending and answered my... questions about the new technology on cars. I am 68 years old and a woman so a lot of the new advances on cars, I am not familiar with. These guys are the kindest and most patient people I have dealt with. Services are prompt and also private if need be.
Went to Dealership to test drive a preowned Escape and like the vehicle. Talked to salesman and couldn't reach an agreement on price. Called back the next... week and made another offer for vehicle. Was told offer was accepted. Drove 2 hours to dealership to finalize deal, only to be told another amount was needed to buy vehicle. Very disappointed and upset, so left. Called back to make another offer and still couldn't get the deal done. VERY DIFFICULT TO DEAL WITH !!!
I want to express my appreciation to James Lynch Bill Talley Ford for helping me through a maintenance issue I had experience with my 2013 Ford Focus.... My vehicle had been in the shop before because of my driver side window not rolling up and the motor had gone bad. It was replaced a year ago. Unfortunately, I had experience the same situation a month ago. When I did get my car to Ford I was told that it was not under warranty and that I would have to pay out of pocket just to have it looked at. I paid for my car to be looked at to get the same report as before, the motor went bad. I called James Lynch who had sold me Ford cars in the past and told him my didisappointment with Ford and that they need to stand behind their work. James told me to allow him to see what he could do and within a half an hour my car will be covred by Ford. I am so happy that dealers like James did not just sell me a car, he showed me compassion and concern as a friend. Thank you James for keeping me in business with Ford.