Reviews
Bought 3 cars there.
Bought 3 cars there. Staff is very pleasant
Bought 3 cars there.
Bought 3 cars there. Staff is very pleasant
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Friendly service.
Friendly service. Vehicle was kept over night and was ready for pick-up as promised next day.
Friendly service.
Friendly service. Vehicle was kept over night and was ready for pick-up as promised next day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Fred! I'm thrilled to hear that you enjoyed our friendly service at Gerald Kia of Naperville and that your vehicle was ready for pick-up as promised. Our team appreciates your feedback and looks forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Quentin was very good.
Quentin was very good. He answered all our questions and made the process very smooth. I would refer my friends to him!
Quentin was very good.
Quentin was very good. He answered all our questions and made the process very smooth. I would refer my friends to him!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Stirling! I'm thrilled to hear that Quentin provided you with excellent service and made your experience at Gerald Kia of Naperville smooth. I appreciate your willingness to refer your friends to us, and we look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Dave C is the best!
Dave C is the best! He's always going above and beyond for his clients! If you need something done go with Dave!
Dave C is the best!
Dave C is the best! He's always going above and beyond for his clients! If you need something done go with Dave!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Kristina! We appreciate your kind words about Dave and are thrilled to hear that he went above and beyond for you. Your satisfaction is our priority at Gerald Kia of Naperville, and we're glad you had a positive experience. We look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Nate Park was curtious, freindly and helpful.
Nate Park was curtious, freindly and helpful. Now that construction is complete on the service area it was very organized and easy to drop off my car.
Nate Park was curtious, freindly and helpful.
Nate Park was curtious, freindly and helpful. Now that construction is complete on the service area it was very organized and easy to drop off my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words about your experience at Gerald Kia of Naperville, Scott. I'm glad to hear that Nate was courteous and helpful, and that the newly finished service area made your drop-off easy and organized. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Fast, thorough and never (yet) a misstep.
Fast, thorough and never (yet) a misstep. All of my service has been done at this shop since I bought this car in 2015. Only one operating failure, a rear camera that was shorted out and repaired under warranty. Good snacks to enjoy, if you hurry. (There service is so quick that I seldom have time to enjoy the snacks and look at the new cars.)
Fast, thorough and never (yet) a misstep.
Fast, thorough and never (yet) a misstep. All of my service has been done at this shop since I bought this car in 2015. Only one operating failure, a rear camera that was shorted out and repaired under warranty. Good snacks to enjoy, if you hurry. (There service is so quick that I seldom have time to enjoy the snacks and look at the new cars.)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive review! We're honored to hear that you’ve consistently had a great experience at Gerald Kia of Naperville since purchasing your vehicle in 2015. Your satisfaction with our fast and thorough service means a lot to us. We're also glad you enjoy the snacks, even if you have to hurry through them! We look forward to assisting you again and appreciate you sharing your experience with others. Safe travels! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Nate was a great service associate.
Nate was a great service associate. The service was done in a timely manner and only what was needed or recommended was completed.
Nate was a great service associate.
Nate was a great service associate. The service was done in a timely manner and only what was needed or recommended was completed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Stephanie! I'm thrilled to hear about your positive experience with Nate and our service team at Gerald Kia of Naperville. We strive to provide timely and necessary services, and it's great to know we met your expectations. We look forward to seeing you again for your future automotive needs! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
This is my 3rd car from Gerald and I have always been
This is my 3rd car from Gerald and I have always been happy with everyone I've come in contact with as well as the service.
This is my 3rd car from Gerald and I have always been
This is my 3rd car from Gerald and I have always been happy with everyone I've come in contact with as well as the service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words, Kim! I truly appreciate your loyalty and am thrilled to hear that you've had a great experience with your last three cars from Gerald Kia of Naperville. Our team is dedicated to providing excellent service, and it's wonderful to know we've met your expectations. We look forward to seeing you again for your next vehicle! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Fast efficient service.
Fast efficient service. Great explanation of the problem and the reason to take the measures suggested to repair it.
Fast efficient service.
Fast efficient service. Great explanation of the problem and the reason to take the measures suggested to repair it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Anthony! We’re glad to hear that you experienced fast and efficient service at Gerald Kia of Naperville, and that our team was able to clearly explain the repairs needed. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
I was having an issue with my Telluride and the
I was having an issue with my Telluride and the dealership I normally go to was not giving me the service I needed. I called Gerald and spoke with Nate and he did everything he could to turn it around for me. I am so happy with how everything worked out and happy to have my car back and working properly!
I was having an issue with my Telluride and the
I was having an issue with my Telluride and the dealership I normally go to was not giving me the service I needed. I called Gerald and spoke with Nate and he did everything he could to turn it around for me. I am so happy with how everything worked out and happy to have my car back and working properly!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Olivia! We appreciate your kind words and are thrilled to hear that Nate was able to assist you with your Telluride. At Gerald Kia of Naperville, we strive to provide the best service possible, and it’s wonderful to know we could turn things around for you. Enjoy your well-functioning car, and we look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville