Reviews
Adrian was the most professional, knowledgeable car
Adrian was the most professional, knowledgeable car salesmen I've ever dealt with. He took the time to explain every aspect of the Telluride, a vehicle I was not very familiar with except for the high ratings by car reviewers. He did the same with my wife a few days later. We felt 100% comfortable making the decision to purchase the Telluride based upon our experience with Adrian!
Adrian was the most professional, knowledgeable car
Adrian was the most professional, knowledgeable car salesmen I've ever dealt with. He took the time to explain every aspect of the Telluride, a vehicle I was not very familiar with except for the high ratings by car reviewers. He did the same with my wife a few days later. We felt 100% comfortable making the decision to purchase the Telluride based upon our experience with Adrian!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Michael! I'm thrilled to hear about your positive experience with Adrian and that you felt comfortable purchasing the Telluride. At Gerald Kia of Naperville, we strive to provide professional and knowledgeable service, and it’s great to know that Adrian delivered just that. I appreciate your feedback and look forward to welcoming you both back anytime! Enjoy your new vehicle! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Prompt, friendly attention and detailed explanation of
Prompt, friendly attention and detailed explanation of service to be provided and friendly, cheerful checkout when everything was finished.
Prompt, friendly attention and detailed explanation of
Prompt, friendly attention and detailed explanation of service to be provided and friendly, cheerful checkout when everything was finished.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Brian! I'm thrilled to hear that you received prompt, friendly attention and detailed explanations of the services at Gerald Kia of Naperville. Our team always aims to create a cheerful atmosphere, especially during checkout. We hope to see you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Luke kept me informed throughout the appointment.
Luke kept me informed throughout the appointment. They fixed a problem with the side view mirror in addition to the scheduled maintenance.
Luke kept me informed throughout the appointment.
Luke kept me informed throughout the appointment. They fixed a problem with the side view mirror in addition to the scheduled maintenance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive feedback, Patricia! I'm glad to hear that Luke kept you informed during your appointment at Gerald Kia of Naperville. It's great to know that we were able to address the side view mirror issue along with your scheduled maintenance. We appreciate your support and look forward to seeing you again for your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
My experience at Gerald is aways a pleasant one.
My experience at Gerald is aways a pleasant one. Knowing that my vehicle is treated right like it was their own. That's the confidence and trust I have from the service team to their mechanics. Luke has been extremely helpful as to my vehicle's needs.
My experience at Gerald is aways a pleasant one.
My experience at Gerald is aways a pleasant one. Knowing that my vehicle is treated right like it was their own. That's the confidence and trust I have from the service team to their mechanics. Luke has been extremely helpful as to my vehicle's needs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words, Luis! We truly appreciate your trust in our service team at Gerald Kia of Naperville. It’s great to hear that Luke has been helpful in addressing your vehicle's needs. We strive to treat every car like our own, and we're glad that you've had a pleasant experience. We look forward to seeing you again on your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
The Naperville Kia dealership is clean (and actually
The Naperville Kia dealership is clean (and actually relaxing environment), staff is nice.
The Naperville Kia dealership is clean (and actually
The Naperville Kia dealership is clean (and actually relaxing environment), staff is nice.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Amy! We're glad to hear that you found Gerald Kia of Naperville to be a clean and relaxing environment with a friendly staff. Your support means a lot to us, and we look forward to welcoming you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
I liked the care for the customer.
I liked the care for the customer. I wasn't rushed out, and they listened to my concerns. The waiting room is clean, with complimentary snacks.
I liked the care for the customer.
I liked the care for the customer. I wasn't rushed out, and they listened to my concerns. The waiting room is clean, with complimentary snacks.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Charles, for your wonderful review! We're thrilled to hear that you felt cared for and that our team took the time to address your concerns. At Gerald Kia of Naperville, we strive to provide a comfortable experience for all our customers. We appreciate your feedback and hope to see you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Service rep was even waiting for me outside when I pulled
Service rep was even waiting for me outside when I pulled in. It was a quick check-in and I was kept informed during the service is to when I could pick up my car.
Service rep was even waiting for me outside when I pulled
Service rep was even waiting for me outside when I pulled in. It was a quick check-in and I was kept informed during the service is to when I could pick up my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Daniel! We're thrilled to hear that your experience at Gerald Kia of Naperville was smooth and efficient, from the quick check-in to the timely updates during your service. We appreciate your feedback and hope to see you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Quick check in start to finish and my service rep, older
Quick check in start to finish and my service rep, older gentleman was very courteous and helpful
Quick check in start to finish and my service rep, older
Quick check in start to finish and my service rep, older gentleman was very courteous and helpful
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Joe! We are thrilled to hear that your experience at Gerald Kia of Naperville was smooth from start to finish and that our service representative provided courteous and helpful assistance. We appreciate your feedback and hope to see you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Professional customer care, my advisor (Kyle Vallino) was
Professional customer care, my advisor (Kyle Vallino) was great, very nice location, with waiting lobby with coffee/water/internet/snacks, best car service experience ever
Professional customer care, my advisor (Kyle Vallino) was
Professional customer care, my advisor (Kyle Vallino) was great, very nice location, with waiting lobby with coffee/water/internet/snacks, best car service experience ever
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Riccardo, for your fantastic review! We're thrilled to hear that you had such a positive car service experience at Gerald Kia of Naperville. It's great to know that Kyle provided you with professional care and that you enjoyed our amenities during your visit. We look forward to welcoming you back next time! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
nate park was so kind and courteous and attendant to all
nate park was so kind and courteous and attendant to all my need for the car. he texted me when my car was ready and is a great service rep. i give him a 10 plus
nate park was so kind and courteous and attendant to all
nate park was so kind and courteous and attendant to all my need for the car. he texted me when my car was ready and is a great service rep. i give him a 10 plus
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your wonderful review, Carol! We are thrilled to hear that Nate provided you with exceptional service at Gerald Kia of Naperville. It’s always great to know our team members are making a positive impact. We appreciate your support and look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville